topic Distribution Service Disconnected in QlikView

Distribution Service Disconnected

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

After installing QV Server 9 SR1, two services are "disconnected" - directory Service Connector, and Distribution Service.
Both services are running. In fact, all Qlikview services are running.
I cannot schedule reload. There is a "reconnect" button on the Reload page to reconnect Distribution Service, but it doesn't connect.
Nothing special in the Event Viewer.
Log file for Distribution Service says in last line "...Qlikview Distribution Service v9.0.7257 is up and running..."

What can be wrong?

Appreciate any hints.

Distribution Service Disconnected

rwunderlich — Sat, 03 Oct 2009 06:34:39 GMT

Have you checked the log files for each of these problem services? The logs are in:

\Documents and Settings\All Users\Application Data\QlikTech\DirectoryServiceConnector\Log
\Documents and Settings\All Users\Application Data\QlikTech\Publisher\Qlikview Distribution Service\1\Log

-Rob

Distribution Service Disconnected

Anonymous — Sat, 03 Oct 2009 07:07:22 GMT

Rob,

Thank you for reply.
I certainly checked logs. In fact, the line in my post about "up and running" is from the second log in your reply. Can't recall exactly the first one, probably checked, but will be sure to check again.

Additional info.

After posting this question here, I tried to run QEMC (Enterprise Management Console). Saw four services, also Directory Service and Distribution Service were red. After looking inside, modifeied the server names in URLs there to fully qualified fromat, from "http:/MyCompany..." to "http://www.MyCompany.com..." What happend was that these Services in QEMC turned green!
But when I opened QMC ("regular" Management Console) again, they were still red...

Distribution Service Disconnected

Fri, 09 Oct 2009 16:11:36 GMT

I can not read those paths, not even with Administrator. (Windows Server 2008)

However I can read the following:
C.\ProgramData\QlikTech\

The logs only points out the obvious (I only do normal logging) that the scheduled reload failed - not why.

I've not experienced any of these crashes before SR1 so I tend to blame the upgrade.

Distribution Service Disconnected

rwunderlich — Sat, 10 Oct 2009 01:48:59 GMT


Michael Solomovich wrote:I certainly checked logs.

I should have anticipated that....

-Rob

Distribution Service Disconnected

Wed, 21 Oct 2009 11:54:58 GMT

I'm having problems with the Distribution Service too. It appears to crash for no reason in particular. The logs do not give away any hints.

I'd appreciate the forums help on this topic. Many thanks.

Distribution Service Disconnected

Wed, 21 Oct 2009 14:18:34 GMT

I got response from the QlikTech support yesterday saying that this (at least my crashes) is a known issue with bug id 23626 and it's "hopefully fixed in our service release 2" SR2 is scheduled for the 7th of November.

Distribution Service Disconnected

Mon, 26 Oct 2009 16:16:19 GMT

Hi,

I've got the same error at a customer. Thanks for the support notice. Is the bug issue list anywhere published in the community site?

Greetz
Robbie

Distribution Service Disconnected

Fri, 06 Nov 2009 17:41:20 GMT

lucky me! the day before the SR and now the distribution service can not start at all. Windows Server Manager tells med that "Error 1067: The process terminated unexpectedly" occured. I sure hope the SR tomorrow will solve these issue - it's draining.

Distribution Service Disconnected

lhr — Fri, 06 Nov 2009 20:12:12 GMT

if you can't seem to connect to a running service verify that the account running the qmc is member of the local group "Qlikview Administrators" on the machine running the DSC. also note that there have been issues running the services as the local system account, which are resolved in SR2.

@martin bagge: i assume there is nothing in the DSC logs when the DSC refuses to start?

Distribution Service Disconnected

Tue, 17 Nov 2009 21:23:46 GMT

I have no idea where the log files resides. (The log files I have found is "Normal" but given that I haven't really got a clue of what to look for that could be false too).

After uninstall of SR1 and install of SR2 of QVS the problem is still there. All other services are running, only the distribution service is unable to start.

Distribution Service Disconnected

lhr — Tue, 17 Nov 2009 21:53:27 GMT

if you are running on vista / server 2008 the distribution service logs can be found in C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service\1\Log\.

for general stuff it's most likely default.txt that is of interest. check for any "error" lines (as opposed to "information").

cheers,

lars

Distribution Service Disconnected

Fri, 20 Nov 2009 23:21:15 GMT

I have waited til SR2. Installed it today. Have the same problem. Directory conector and Distribution services are in red.

Distribution Service Disconnected

Fri, 20 Nov 2009 23:26:27 GMT

AHOY!

I have the solution!

Stop the QV services in the service manager of windows.

go to c:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service\

remove Workorder.xml (both the clean and the .old one)

go to the directory 1 in the same location.

remove Workorder.xml here too.

start the services. great success!

Distribution Service Disconnected

Tue, 24 Nov 2009 15:21:29 GMT

I still having problem with the same issue. The services are turned red and no errors are reported in the logfiles. I am a bit curious why it suddently turned red ? Could it be related to any Windows update ?

Distribution Service Disconnected

Tue, 24 Nov 2009 18:58:13 GMT

More people having this problem : http://community.qlik.com/forums/t/21144.aspx

Distribution Service Disconnected

Wed, 25 Nov 2009 02:05:06 GMT

I have found a solution on this issue. I cant really say why this occured neither why the changes I made turned this issue to a non-issue.

I replaced all pointers with computer names with the real IP adress to the server in the Config.xml file found in C:\Documents and Settings\All Users\Application Data\QlikTech\QlikviewManagementService and restarted the Managment Service and then I got green light again ! Phew !

Config.xml:

<WizardLocalConfig><CommandCenterAddress>http://10.10.1.144:4710/qtcc.asmx</CommandCenterAddress><ServerAdminIsDocumentAdmin>True</ServerAdminIsDocumentAdmin><RunMode>QvsOnly</RunMode><QVSWorksetLimits /><QvsModeDscUrl>http://10.10.1.144:4730/qtds.asmx</QvsModeDscUrl><QvsModeQdsUrl>http://10.10.1.144:4720/qtxs.asmx</QvsModeQdsUrl><QvsModeQvsUrl>qvp://10.10.1.144/</QvsModeQvsUrl></WizardLocalConfig>

Distribution Service Disconnected

Mon, 25 Jan 2010 15:28:50 GMT

Hi Martin,

Your solution did not work for me so perhaps i have a different issue that is causing the same problem 🙂

Re. :Re: Distribution Service Disconnected

Mon, 22 Mar 2010 10:21:49 GMT

I Have the same problem but i don't find this files in my directory.

Do you have a other solution or a explanation to resolve this problem.

Thank's

Re. :Re: Distribution Service Disconnected

Anonymous — Tue, 23 Mar 2010 14:32:06 GMT

The directory structure is slightly different in the different OS. You can serach for the fiels.