topic Re: Qlikview Access Point - PDF Printer Not Found in QlikView

QlikView Access Point - PDF Printer Not Found, when printing PDF report.

Leo_M — Mon, 26 Jan 2026 18:19:17 GMT

Hi Experts,

We have upgraded our Qlikview Server and Desktop from QlikView April 2019 SR1 to QlikView May 2022 SR1. Since the upgrade, users are receiving error "PDF Printer Not Found", when trying to run a report in QlikView Access Point. Prior to the upgrade the functionality worked fine.

When running the report in QlikView Desktop it successfully runs through the default printer which is PDF-XChange 3, and the PDF is created.
I have tried the following:

https://community.qlik.com/t5/Official-Support-Articles/How-to-set-what-PDF-printer-to-use-for-QlikView-Publisher/ta-p/1810056

But I am still receiving the same error.

The server that QlikView runs on is Windows Server 2012 R2, and we are not using QlikView Publisher

Thank you.

Re: Qlikview Access Point - PDF Printer Not Found

Frank_S — Tue, 01 Nov 2022 19:32:36 GMT

Hi there,

Double check your QlikView server's default printer settings via the control panel.

--check that the PDF exchange printer is installed

--Ensure that the PDF exchange printer is also the default printer on the QV server. If it is not, make it the default and try again.

kind regards...

Re: Qlikview Access Point - PDF Printer Not Found

Leo_M — Tue, 01 Nov 2022 20:46:56 GMT

Hi Frank,

Thank you for your response.

I have doubled checked all the points that you have mentioned and everything is there.

The issue is unfortunately still occurring.

Kind regards

Re: Qlikview Access Point - PDF Printer Not Found

marcus_sommer — Wed, 02 Nov 2022 12:38:34 GMT

Somewhere within the last releases were a change of the PDF default printer from PDF-Exchange to the Microsoft PDF printer. I don't know if any other PDF printer as the Microsoft one could be further used or not and if which extra settings are needed (it might need an appropriate entry within the settings.ini).

I remember that there were already several questions about this topic within the community:

Search the Community - Qlik Community

- Marcus

Re: Qlikview Access Point - PDF Printer Not Found

Maria_Halley — Thu, 03 Nov 2022 15:20:16 GMT

@Leo_M

Try this article is not the same error, but solution seems to be the same. Please note that there are 2 versions on the setting.

https://community.qlik.com/t5/Official-Support-Articles/Print-Report-to-PDF-via-Ajax-Client-with-error-Timeout-has-been/ta-p/1839585

Re: Qlikview Access Point - PDF Printer Not Found

Bill_Britt — Fri, 04 Nov 2022 18:37:57 GMT

Hi,

@Maria_Halley is correct about the article she attached. Make sure you look at the below in the article.

On SR1: DefaultPDPrinterName=PDF-XChange 3.0
On SR2: DefaultPDFPrinterName=PDF-XChange 3.0

Re: Qlikview Access Point - PDF Printer Not Found

Jill_Masinde — Mon, 07 Nov 2022 12:58:38 GMT

@Leo_M Do you have any update following the suggested solutions for this issue? Kindly confirm if this issue is resolved.

Re: Qlikview Access Point - PDF Printer Not Found

Leo_M — Mon, 07 Nov 2022 15:09:55 GMT

Hi Maria,

Thank you for your response. This solution has worked perfectly.

Many thanks.

Re: Qlikview Access Point - PDF Printer Not Found

Young — Mon, 06 Mar 2023 11:57:47 GMT

Hi Qlik

I had basically the same issue as Leo where we upgraded our enterprise version from 2020 to May 2022 SR1 and the printing of the report failed with the message "PDF Printer not found". I have tried suggestions mentioned without success.

Our Qlikview server is running on Windows Server 2012 R2 and I have tried setting up both PDF XChange 3.0 as well as CutePDF Writer with exactly same error meesage.

Is there any other possible cause and solutions to this?

Thanks in advance

Re: Qlikview Access Point - PDF Printer Not Found

marcus_sommer — Mon, 06 Mar 2023 12:21:31 GMT

I recommend that you repeat all measures carefully to make sure that everything which was suggested in the right order - means especially to adjust the exe.config and the settings.ini and to stop the services before.

Beside this the server OS is meanwhile quite old ... maybe it's time to upgrade it, too. Further related could be if the installed versions of pdf-exchange and cute-pdf are up-to-date respectively suitable to the installed .NET versions or similar stuff.

Re: Qlikview Access Point - PDF Printer Not Found

Young — Mon, 06 Mar 2023 12:40:00 GMT

Thanks for the quick response Marcus. I have actually repeated the steps outlined in the links

https://community.qlik.com/t5/Official-Support-Articles/Print-Report-to-PDF-via-Ajax-Client-with-error-Timeout-has-been/ta-p/1839585

and

https://community.qlik.com/t5/Official-Support-Articles/How-to-set-what-PDF-printer-to-use-for-QlikView-Publisher/ta-p/1810056

multiple times as well as trying the different entries for the the setting.ini file (after stopping the Qlikserver Service as outlined):

DefaultPDPrinterName=PDF-XChange 3.0
DefaultPDFPrinterName=PDF-XChange 3.0
DefaultPDPrinterName=CutePDF Writer
DefaultPDFPrinterName=CutePDF Writer

Yes the windows server OS is very old and does need to be upgraded but unfortunately I work for a government agency hence I have no idea when that is scheduled to be performed. Could be a while a away :(.

I have also reinstalled the 2 different PDF printers a couple of times using the link provided in the steps.

Re: Qlikview Access Point - PDF Printer Not Found

marcus_sommer — Mon, 06 Mar 2023 12:48:38 GMT

Are on the server local pdf-prints with these printers working? Means not looking for issues with QlikView which may be more directly related to the printer itself.

Re: Qlikview Access Point - PDF Printer Not Found

Young — Mon, 06 Mar 2023 22:48:34 GMT

Hi Marcus

Yes I have tested the printing with both CutePDF and PDF XChange 3.0 on the server directly using word and it produces a PDF file with no issues. No issues using report on qlikview desktop.

only when trying to select a report (on the qlikview app) via the browser is when the message "PDF Printer not found" pops up.

Re: Qlikview Access Point - PDF Printer Not Found

marcus_sommer — Tue, 07 Mar 2023 07:47:08 GMT

If the error-message comes very fast it may be a hint to a too low timeout-value. Probably there are some but I don't believe it is very likely here and most user which had such issues report that it takes several seconds before the error happens ...

In the case you have a distributed installation (multiple servers for the different services) the mentioned settings would be needed on all servers. Also the kind of web-server may have an impact - means with the QlikView web-server it should work like hinted within the links but by using the IIS there might be further settings be needed. Further if your environment runs within a VM the host may also have an impact.

Helpful may be also a look within the QlikView and OS application/event/security logs to find any relevant messages or at least any pattern. If none of this gives valuable hints you may also consider to use heavier tools like the process-monitor or wireshark to see what happens with your print-call on an atomic-level.

Re: Qlikview Access Point - PDF Printer Not Found

Young — Wed, 08 Mar 2023 03:27:48 GMT

Thanks Marcus

I had a look at multiple qlikview logs without any indicators for failure (in regards to the PDF viewing).

there are no delay with the failed message and all services are located on the same VM host.

Ill try to use the tools that you have mentioned in order to investigate deeper and let you know how I go.

Much appreciate the suggestions

Re: Qlikview Access Point - PDF Printer Not Found

Young — Wed, 15 Mar 2023 22:45:13 GMT

Hi Marcus

I managed to get a server administrator to upgarde the Windows server OS which also forced them to update the .net framework to 4.8 (probably the main course). No other settings was changed a part from the ones attempted before OS upgrade.

This has resolved our issue.

Thanks again for the help

Re: QlikView Access Point - PDF Printer Not Found, when printing PDF report.

Niket125 — Wed, 13 Sep 2023 17:28:39 GMT

Hi ,

I have also upgraded Qlikview to May 2022 SR 2 version and it is running on windows 2012 R2. I tried proposed solution of adding parameter in C:\Program Files\QlikView\Management Service\QVManagementService.exe.config file and set PDF printer to PDF Xchange 3 in QMC but that didnt work. Is there any solution other than upgrading .Net version to 4.8?

Re: QlikView Access Point - PDF Printer Not Found, when printing PDF report.

Jill_Masinde — Wed, 13 Sep 2023 18:16:42 GMT

@Niket125 As the PDF exchange is a 3rd party software a regular un-Install needs may need to be performed. I would recommend reinistalling the PDF exchange see it this resolves the issue.

https://community.qlik.com/t5/Official-Support-Articles/Install-or-Reinstall-PDF-Xchange-Printer-on-QlikView-Server/ta-p/1811729

Re: QlikView Access Point - PDF Printer Not Found, when printing PDF report.

Niket125 — Wed, 20 Sep 2023 14:34:06 GMT

Hi ,

I have added below line in Settings.ini file of Qlikview Server service (C:\ProgramData\QlikTech\QlikViewServer) which has resolved the issue.

DefaultPDFPrinterName=PDF-XChange 3.0