topic Re: Unable to add user in distribute tab of QMC in QlikView

Unable to add user in distribute tab of QMC

AshishJaiswal_123 — Mon, 26 Jan 2026 18:19:17 GMT

Hi QlikView Community,

While creating task in QMC i am facing kind of strange problem. When i am going to distribute the task to the user, I am unable to add user details. For better understanding i am attaching the snapshot of the error message.

Please help me how to resolve this issue.

Thank you in advance.

##New to QlikView

Error Snapshot

Re: Unable to add user in distribute tab of QMC

AshishJaiswal_123 — Thu, 28 Jul 2022 11:17:29 GMT

@Chip_Matejowsky may be you can help me with this issue.

Re: Unable to add user in distribute tab of QMC

Jill_Masinde — Thu, 28 Jul 2022 12:40:19 GMT

@AshishJaiswal_123

Looks like the DSC is not responding due to Timeout . There is a default timeout value of 30 seconds (30000 milliseconds) for any other QlikView service communicating with the Directory Service Connector (DSC). It's a general timeout, handling all calls to DSC for that specific service. To increase this timeout value, a change is needed to the QlikView Management Service (QMS) configuration file - QVManagementService.exe.config located in %ProgramFiles%\QlikView\Management Service. Kindly refer to the community post below for details

https://community.qlik.com/t5/Knowledge/DSC-Cluster-did-not-respond-to-request-Last-exception-for-http/ta-p/1712105

Re: Unable to add user in distribute tab of QMC

ashish1504 — Fri, 29 Jul 2022 06:09:01 GMT

Hi @Jill_Masinde After doing above changes i am getting other error "The search criteria was too general. Narrow the criteria to get a result."

Attaching Snapshot

Please help me.

Re: Unable to add user in distribute tab of QMC

lucpechali — Fri, 29 Jul 2022 06:13:50 GMT

You had to use * in your search and there's too many answer (more than 500).

Instead of *, search for user with letters of the user

Ex : for Edisson Alan, you can use *Edi* or *Al* or anything near the name of your user replace by star for the others letters

Re: Unable to add user in distribute tab of QMC

ashish1504 — Fri, 29 Jul 2022 06:22:33 GMT

I am using particular ID of that user but throwing the same error.

Re: Unable to add user in distribute tab of QMC

lucpechali — Fri, 29 Jul 2022 06:28:14 GMT

Is your DSC operationnal ? Don't you get a red star at the end of the line in your configuration ?

Re: Unable to add user in distribute tab of QMC

ashish1504 — Fri, 29 Jul 2022 06:35:26 GMT

See not working

Re: Unable to add user in distribute tab of QMC

lucpechali — Fri, 29 Jul 2022 06:39:59 GMT

Do you have multiple DSC ? In that case, you should choose only the one you're looking for in "Default scope"

Re: Unable to add user in distribute tab of QMC

ashish1504 — Fri, 29 Jul 2022 11:20:50 GMT

No i don't think we have multiple DSC. Why it is unable to fetch other directories ?

Re: Unable to add user in distribute tab of QMC

Albert_Candelario — Sat, 30 Jul 2022 09:51:30 GMT

Still, what happens if you select only the Directory that you have the users?

Cheers,

Albert

Re: Unable to add user in distribute tab of QMC

AshishJaiswal_123 — Wed, 03 Aug 2022 08:31:45 GMT

Hi Everyone Server reboot has fixed the issue. Thank you for your Support.

Re: Unable to add user in distribute tab of QMC

Albert_Candelario — Wed, 03 Aug 2022 12:18:18 GMT

Excellent, thanks for letting us know!