topic Re: Session expires too soon in QlikView

Session expires too soon

buhler — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

We face the issue, that any session expires after 10 minutes.
In Sessions.log the exit reason is "Session expired after idle time".

I read some articles in the community here, but the recommendations there are not working. E.g. the setting for the QlikView Server QSS in Documents for the document timeout is 480 mins, in Performance for maximum inactive session time is 1800 seconds.
Other timeout settings are either default - which usually is much higher than 10 mins - or increased to at least 30 mins.

We are running QlikView May 2021 SR2, without IIS, on a Windows 2019 server.

Does anyone have an idea where else to look?

Thanks in advance,
Walter

Re: Session expires too soon

Chip_Matejowsky — Tue, 12 Jul 2022 14:30:34 GMT

Hi @buhler,

Suggest that you start with the Qlik Support article Timeout Values Related to QlikView Deployment and focus on the entries for QVS and QVWS. Another issue may be if you have a network load balancer in play in the environment. If so, be sure that session persistence, or "sticky sessions", is enabled on the NLB.

Best Regards

Re: Session expires too soon

buhler — Tue, 12 Jul 2022 15:02:48 GMT

Hi Chip
Thank you for your suggestion. I already went through this article.
As mentioned in my question, all setting are like the defaults here or higher.
Best,
Walter

Re: Session expires too soon

Chip_Matejowsky — Tue, 12 Jul 2022 15:24:38 GMT

Do you have a network load balancer (NLB) in your QVS environment?

Best Regards

Re: Session expires too soon

buhler — Tue, 12 Jul 2022 15:31:48 GMT

Hi,
No, we do not have a load balancer.
Regards,
Walter

Re: Session expires too soon

Chip_Matejowsky — Tue, 12 Jul 2022 16:28:21 GMT

Does the issue happen with specific QVWs or all QVWs?

Does the issue happen with specific users or all users?
Is the issue reproducible on demand or intermittent?
Do you have a case open with Qlik Support about this issue?

Re: Session expires too soon

devarasu07 — Tue, 12 Jul 2022 16:51:36 GMT

Hi,

currently i'm using below configuration and session should expires after 30 min (1800 sec) if the user is an ideal state.

Re: Session expires too soon

buhler — Wed, 13 Jul 2022 09:49:49 GMT

Hi,
We experience this issue with one specific qvw, and there for every user.
And yes, it is reproducible, meaning it happens all the time and annoys the users.
This qvw is very big. For this qvw the document timeout is set to 60 mins; the maximum inactive session time is empty, the global value here is 1800 secs.
It is updated and reloaded only once a day.
No, I have not yet opened a ticket at Qlik Support.
Regards,
Walter

Re: Session expires too soon

Chip_Matejowsky — Wed, 13 Jul 2022 15:41:48 GMT

So it seems there's likely something within this particular QVW that's causing the session cookie to end.

Best Regards

Re: Session expires too soon

buhler — Thu, 14 Jul 2022 07:56:49 GMT

Hi,
Would you recommend to open a ticket with Qlik Support, then?

Re: Session expires too soon

Chip_Matejowsky — Thu, 14 Jul 2022 12:51:18 GMT

Suggest that you work with the developers of this app and compare it against the other apps which aren't experiencing the issue. If you do need direct assistance then yes, opening a Support case would be a good next step.

Best Regards

Re: Session expires too soon

David_Friend — Thu, 18 Aug 2022 18:38:16 GMT

@buhler yes open a support case if this still an issue, and you can provide the QVW on the case and Qlik Support will attempt to reproduce.

Re: Session expires too soon

buhler — Fri, 19 Aug 2022 08:33:45 GMT

Opened a ticket with Qlik Support

Thanks for any hints and links in this post!