topic Re: Failed to connect to QVS in QlikView

QlikView, I am getting, Failed to connect to QVS, QVS Down, how can I fix it?

ryanfoster84 — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I am currently building out our dev environment for qlikview 2021 SR2 and we have a clustered environment of two servers:

Server 1 Runs the following:

Qlik Service Dispatcher
Qlikview Directory Service Connector
Qlikview Distribution Service
Qlikivew Management Service

Server 2 Runs the following:

Qlikview Directory Service Connector
Qlikivew Server
Qlikview Settings Service (IIS Installation)

Currently all the services are using our service account to run but i am getting the following error saying QVS is down even though it is running on box 2

If i switch the Qlikview Server Service to run on local account there is no issues but am confused as to how the other two services are running fine on server 2 without issue. there are no logon credentials used either in the log tab of system.

Re: Failed to connect to QVS

Chip_Matejowsky — Tue, 05 Jul 2022 13:14:32 GMT

Hi @ryanfoster84,

Suggest that you start by reviewing the QlikView Management Service (QMS) logs to see if there are any errors or warnings regarding the QlikView Server Service (QVS). If you can, post the log or snippet of log here. Also, check out Qlik Support article Troubleshooting Disconnected Services in the QlikView Management Console (QMC).

Best Regards

Re: Failed to connect to QVS

ryanfoster84 — Tue, 05 Jul 2022 13:17:27 GMT

20220705T045137.686-0500 Error System.Exception: Failed to retrieve settings from QlikView Server. ID: ab4a0ab5-98d7-4ac6-a1e8-d8ac8b1068b6 || at QMSBackendCore.Service.ServiceImpl.<>c__DisplayClass127_0.<UpdateQvsSettingsCache>b__0() || at SolutionGlobal.Collections.ThreadSafeCache`2.CacheItem`1.GetObject() || at SolutionGlobal.Collections.ThreadSafeCache`2.Get(TKey key, Func`1 createObjectFunc) || at QMSBackendCore.Service.ServiceImpl.UpdateQvsSettingsCache(Guid qvsID) || at QMSBackendCore.Service.ServiceImpl.Diagnostics.UpdateQvsSettingsCache()

Re: Failed to connect to QVS

Chip_Matejowsky — Tue, 05 Jul 2022 16:34:44 GMT

@ryanfoster84,

Have a look at Qlik Support article Disabling Kerberos encryption method RC4_HMAC_MD5 causes QlikView Server to disconnect to see if it applies to your issue.

Best Regards

Re: Failed to connect to QVS

ryanfoster84 — Wed, 06 Jul 2022 09:50:23 GMT

@Chip_Matejowsky thank you this resolved the issue on both boxes had the following selected:

Once i removed the check marks on both boxes the QVS is available.