topic Re: With the Citrix secure hub app , We are using IPAD, IPHONE, IOS browser its unable to load document list. stuck as loading content. in QlikView

With the Citrix secure hub app , We are using IPAD, IPHONE, IOS browser its unable to load document list. stuck as loading content.

faisaldarvesh18 — Mon, 26 Jan 2026 18:19:17 GMT

Dear Sir,
We are using Qlikview Webserver, Citrix access gateway VPN connection is working fine with android device, but it is not support for IOS device, Its failed to load Document list and screen stuck as loading content. Please help.

As mentioned in one of the solution from @Giuseppe_Novello but that is related to IIS. Can you suggest for Qlikview Webserver. It could be really really helpful if resolved.

Re: With the Citrix secure hub app , We are using IPAD, IPHONE, IOS browser its unable to load document list. stuck as loading content.

Andrew_Delaney — Tue, 05 Apr 2022 07:30:23 GMT

I don't believe we test QlikView with Citrix, so there is not much in the way of documentation for this issue.

First step would be to test without it, check that you can access QlikView without problem on an iOS device just using Safari.

If that works, but citrix does not then check what settings citrix allows with respect to cookies and maybe reach out to citrix support.

Re: With the Citrix secure hub app , We are using IPAD, IPHONE, IOS browser its unable to load document list. stuck as loading content.

faisaldarvesh18 — Mon, 09 May 2022 11:36:59 GMT

Dear Andrew, Thank you so much for your kind support.

I have checked Qlikview access point, it is working fine on IOS device without Citrix secure hub app.
But While login with Citrix Secure Hub App the Qlikview access point home page stuck at Loading content document list doesn't load.

Also raised a ticket at Qlik portal, Received a response states:

"Qlik does not test QlikView Client in a Citrix environment. It is not listed as an officially supported platform"

Thanks for letting me know to reach out to citrix support it is pending from their bucket.

Re: With the Citrix secure hub app , We are using IPAD, IPHONE, IOS browser its unable to load document list. stuck as loading content.

faisaldarvesh18 — Sun, 22 May 2022 07:44:52 GMT

@Andrew_Delaney Dear Sir, Team have found the below mentioned windows logs. Does Qlikview access point website needs XSRF for communication?

While comparing the android working and iOS traces we observed
In Android we can see "xrfkey" cookie sent to the backend hence the backend respond with 200 OK This "xrfkey" cookie is missing in iOS hence the backend responds with 403 forbidden and error message "xsrf prevention check failed. possible xsrf discovered"

Can you please help on the below SS message "Error contacting the server due to xsrf prevention checks"