topic Re: Unable to access Access Point in QlikView

Unable to access Access Point

ali_hijazi — Mon, 26 Jan 2026 18:19:17 GMT

Hello

we are facing a recent problem with Qlik View

Users who have Named CAL can access the Access Point normally

but Users with Document CALs are unable to log in to Access Point

these users are prompted to enter user name and pwd but nothing happens after they supply their credentials

what do I need to check / fix?

Kindly advise

Re: Unable to access Access Point

herbert88 — Thu, 27 Dec 2018 17:17:26 GMT

Check if the document licences are leased correctly to the users

Re: Unable to access Access Point

ali_hijazi — Fri, 28 Dec 2018 08:20:09 GMT

the thing is that these users are unable to log in to access point

Re: Unable to access Access Point

Bastien_Laugiero — Tue, 08 Jan 2019 07:39:58 GMT

Hello,

What type of authentication are you using? (Windows, SSO, ticketing,...)

Usually, QlikView does not do the authentication. It only redirects the credential it receives to whatever authentication system you have configured.

If you are using Windows Authentication, you should see a login failure with extra detail in the Windows Event logs -> Security on the server running the QlikView WebServer.

If that does not help, could you clarify or maybe even send a screenshot of what happens when the user tries to log in

You are getting a blank page
You are prompted to log in again
...

Hope this helps!