topic Re: Could not Touch Target File in QlikView

Could not Touch Target File

LGNiceguy — Mon, 26 Jan 2026 18:19:17 GMT

We have QLikview publisher and now it appears that after some time our schedule reloads are failing with the following error. We are running on Windows server 2012. I have verified that the service account has access to write in any folder on the machine that it would care to. I receive the following in the logfile

Error Exception=System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. || at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) || at System.Security.Principal.NTAccount.Translate(Type targetType) || at System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified) || at System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(AccessRule rule) || at QVBWrapper.Document.CopyPermissionsToEmptyFile(ILogBucket i_LogBucket, String i_SourceFilename, String i_DestinationFileName)
20181205T124019.556-0500 Error Could not touch target file
20181205T124019.572-0500 Information Closing the document.
20181205T124020.228-0500 Information Closed the QlikView Engine successfully. ProcessID=7916
20181205T124020.228-0500 Error The task "Reload VW Merge_Salesforce Pipeline_splits" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: Could not touch target file || at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || --- End of inner exception stack trace --- || at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || --- End of inner exception stack trace --- || at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult) || at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

Any help would be appreciated. If it is not using the service account how can I determine what account it is using when running a reload?

Re: Could not Touch Target File

hopkinsc — Wed, 05 Dec 2018 18:57:57 GMT

You can check which account is running the distribution service from windows services.

That account would need full permissions on the source folder and the folder publisher is publishing to

Re: Could not Touch Target File

LGNiceguy — Wed, 05 Dec 2018 19:20:46 GMT

Ok I thought that was the case and that account has permission to write to the folder and I have been able to add files suing that account.

Thanks for you response.

Re: Could not Touch Target File

hopkinsc — Wed, 05 Dec 2018 19:23:37 GMT

Is the file open anywhere else? maybe try and kill all QVBs and restart the services in case the file is locked by something?

Re: Could not Touch Target File

LGNiceguy — Wed, 05 Dec 2018 19:33:20 GMT

THat has been done also as the server has been restarted . This has been an on-going issue for a month or so. I am just taking time today to try and figure out a solution.

Re: Could not Touch Target File

hopkinsc — Wed, 05 Dec 2018 20:32:53 GMT

Do you have a document log (it should be in the same folder as the source QVW), what does the error say in that?

What is the full path of your source QVW, if its in any 'system' folders then that may cause a problem.

Does the reload work if running from the same location but using QV Desktop (not through the QMC)?

Re: Could not Touch Target File

hopkinsc — Wed, 05 Dec 2018 20:49:42 GMT

Also, are you using section access?

Re: Could not Touch Target File

LGNiceguy — Wed, 05 Dec 2018 21:02:09 GMT

The document log looks ok i do not see any errors. There are no system folders in the path to these files as they are on a seperate drive in their own folder. yes the reload works using the desktop.

Re: Could not Touch Target File

LGNiceguy — Wed, 05 Dec 2018 21:02:38 GMT

no we are not using section access

Re: Could not Touch Target File

hopkinsc — Wed, 05 Dec 2018 21:07:37 GMT

OK, so no section access and the reload works in the client. How was the last reload attempt done, QMC or client? The reason i ask is I'm wondering if the reason the doc log looks ok is because it was last done in the client?

If it errors in the QMC the doc log should show that too.

at the moment it does sound permissions related.

Can you log onto the server as the service account and try a manual reload from the client?

Re: Could not Touch Target File

LGNiceguy — Thu, 06 Dec 2018 01:39:21 GMT

ok after some further research I have discovered the following.

When running the desktop app on the server using the service account or any other admin account the reload function for any of the documents is greyed-out.

When I follow the following article and create a document the reload function is present and works in the desktop app.

I believe that if I can get the reload function to work in the desktop app my problem will be resolved.

What can cause the reload function to be greyed-out on the desktop app?

Reload Fails in Publisher, Works in Desktop

Article Number:000026388 | Last Updated:12/06/2018

Re: Could not Touch Target File

hopkinsc — Thu, 06 Dec 2018 09:09:24 GMT

In document properties, check the 'Security' tab and ensure that 'Reload' and 'Allow User Reload' is ticked..

Re: Could not Touch Target File

LGNiceguy — Thu, 06 Dec 2018 17:11:14 GMT

Yes those are checked in the properties

Re: Could not Touch Target File

hopkinsc — Thu, 06 Dec 2018 17:43:41 GMT

Are you using the 'open in server' option or are you opening the QVW normally i.e. File>Open?

Re: Could not Touch Target File

LGNiceguy — Thu, 06 Dec 2018 17:47:36 GMT

using the open in server option and the reload option is greyed-out when I open normally it is not and I can do everything you have asked.

If I was to run a repair on Qlikview server will it break anything. I also realize that the latest version is available but I am not sure I want to update at the moment.

Re: Could not Touch Target File

hopkinsc — Thu, 06 Dec 2018 17:57:17 GMT

Thats why, you cant perform a reload, edit script or save when you 'open in server'.

When you open in server its acting like a thin client not the full client (just like accesspoint but using the QV client).

To perform reloads, save and edit script you actually need to open the QVW normally by using File>>Open.

This obviously doesn't answer why you cant reload via QMC though

Re: Could not Touch Target File

LGNiceguy — Thu, 06 Dec 2018 18:21:51 GMT

Publisher was working and running these before a month or so ago and then one day it just stopped. We just do not know why this has happened and now we have to manually update these files and all scheduled reloads are not working receiving this error.

Re: Could not Touch Target File

hopkinsc — Thu, 06 Dec 2018 18:36:10 GMT

What about...

1. taking a copy of the QVW and setting up a reload schedule on that and attempting a reload?

2. Moving the QVW into a different folder-outside of the original mounted folder (and ensuring the permissions or correct on the new folder), mounting the folder in the QMC and setting up a schedule to it and testing.

if no.1 works then that says its an issue with the QVW and if no.2 works then that says its permissions on the original folder.

Re: Could not Touch Target File

LGNiceguy — Mon, 28 Jan 2019 20:42:22 GMT

I am coming back to this as I have upgraded my server per Qlik Support however I still have the same problem. Does anyone have any more ideas. I have logged on with the service account that is running all of the services and have gone through all folders on the machine and checked the effective access and that account has all permissions. I have reviewed GPO's , Removed Antivirus, saved a files in every folder on the machine using the Service account.

I am baffled at this point. Any help or ideas would be appreciated.