topic Re: QlikView Distribution Service (12.10. SR3) hangs up while trying to access LoadBalancer.xml in QlikView https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285718#M1292610 <HTML><HEAD></HEAD><BODY><P>Are you saying that sometimes it can write to the xml file and sometimes it cannot?</P><P></P><P>It sounds like a permissions issue. </P><P>When access fails, who "owns" the .xml file?</P><P>When access fails, are you able to open the .xml file in r/w mode?</P><P>Note: I'm also running v12.10 SR3 and not having any issues.&nbsp; But I'm only running a single server.</P></BODY></HTML> Tue, 14 Mar 2017 13:55:08 GMT jrepucci15 2017-03-14T13:55:08Z QlikView Distribution Service (12.10. SR3) hangs up while trying to access LoadBalancer.xml https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285717#M1292609 <HTML><HEAD></HEAD><BODY><P>Hi @ all ...</P><P></P><P>2 weeks ago we upgraded our QV-environment to Version 12.10 SR3 and since then the QV Distribution Service hangs up <SPAN class="short_text" lang="en"><SPAN class="alt-edited">periodically. It's trying to get ReadWrite-Access to the LoadBalancer.xml but somehow it is locked. Except QV there is no other programm installed on the server. The only solution is to restart the Windows Server. </SPAN></SPAN><SPAN class="short_text" lang="en"><SPAN class="alt-edited">A deinstallation of our antivirus had no effect.</SPAN></SPAN></P><P></P><P>Here are the times when the first Log-Entry tells me when it hangs: (the time is different so there is no Task causing it)</P><HR /><DIV style="font-style: italic;"><P>06.03.2017 20:02:44</P><P>07.03.2017 21:16:36</P><P>09.03.2017 22:28:45</P><P>13.03.2017 22:02:06</P></DIV><HR /><P></P><P>The error message we've got from the windows log is here:</P><HR /><DIV style="font-style: italic;">LoadMeasurementStorer: An unexpected error occurred while trying to update the load balancer file.. Exception=System.Exception: Failed to open C:\ProgramData\QlikTech\DistributionService\LoadBalancer.xml with ReadWrite access after 1965 retries. Exceptions= ||&nbsp;&nbsp;&nbsp; Der Prozess kann nicht auf die Datei "C:\ProgramData\QlikTech\DistributionService\LoadBalancer.xml" zugreifen, da sie von einem anderen Prozess verwendet wird. ||&nbsp;&nbsp;&nbsp; bei QDSMain.Clustering.ClusterFileHandler.OpenFile(FileAccess fileAccess) ||&nbsp;&nbsp;&nbsp; bei QDSMain.Support.LoadBalancing.LoadStorage.OpenWrite(Func`2 readWriteLoads) ||&nbsp;&nbsp;&nbsp; bei QDSMain.Support.LoadBalancing.LoadManager.ReadWriteAccess(Func`2 readWriteLoads) ||&nbsp;&nbsp;&nbsp; bei QDSMain.Support.LoadBalancing.LoadMeasurementStorer.StoreLoadMeasurement(Double load, Boolean isOverloaded, Boolean hasAvailableRegularQvb, Boolean hasAvailableDedicatedQvb, Boolean preventRegularTask, DateTime timeStamp)</DIV><HR /><P></P><P>Would be nice if anybody has an idea.</P></BODY></HTML> Mon, 26 Jan 2026 18:19:17 GMT https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285717#M1292609 Anonymous 2026-01-26T18:19:17Z Re: QlikView Distribution Service (12.10. SR3) hangs up while trying to access LoadBalancer.xml https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285718#M1292610 <HTML><HEAD></HEAD><BODY><P>Are you saying that sometimes it can write to the xml file and sometimes it cannot?</P><P></P><P>It sounds like a permissions issue. </P><P>When access fails, who "owns" the .xml file?</P><P>When access fails, are you able to open the .xml file in r/w mode?</P><P>Note: I'm also running v12.10 SR3 and not having any issues.&nbsp; But I'm only running a single server.</P></BODY></HTML> Tue, 14 Mar 2017 13:55:08 GMT https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285718#M1292610 jrepucci15 2017-03-14T13:55:08Z Re: QlikView Distribution Service (12.10. SR3) hangs up while trying to access LoadBalancer.xml https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285719#M1292611 <HTML><HEAD></HEAD><BODY><P>Thx <A href="https://community.qlik.com/qlik-users/189476">jrepucci15</A>‌ for ur reply. We found a solution / the reason for our problem.</P><P></P><P>We are running a backup saving our whole qv-environment. This causes the file-lock. We removed the backup for the specific folder and wohoo .. no problems anymore <IMG src="https://community.qlik.com/legacyfs/online/emoticons/happy.png" /></P></BODY></HTML> Mon, 20 Mar 2017 13:47:56 GMT https://community.qlik.com/t5/QlikView/QlikView-Distribution-Service-12-10-SR3-hangs-up-while-trying-to/m-p/1285719#M1292611 Anonymous 2017-03-20T13:47:56Z