topic License support experience in QlikView

License support experience

kswindlehurst — Mon, 26 Jan 2026 18:19:17 GMT

We found room in our budget for Test server license this year. Hooray! But the license Qlik sent us is defective. I identified the specific issue in the license over a week ago and we STILL don't have a corrected license. Is this the speed Qlik Support normally moves at? It's making me hot.

Re: License support experience

Peter_Cammaert — Fri, 24 Feb 2017 17:10:13 GMT

Usually and through the correct channels, license information/corrections arrive within a couple of days (and not through Qlik Support but from the Sales/Finance Dept)

No experience with excessive delays, except for some more complex migrations that may take longer to get settled.

Re: License support experience

Chip_Matejowsky — Sun, 26 Feb 2017 23:13:45 GMT

Hi Kevin,

If you haven't done so already, would suggest you reach out to your Qlik account manager. The AM is your quickest route to resolving licensing issues.

Best,

-Chip

Re: License support experience

kswindlehurst — Mon, 27 Feb 2017 15:56:40 GMT

Yeah we just did that. It's unfortunate that it took 5 business days for Support to agree it's a license issue and forward it to Orders, where, since there is no escalation channel with Support, it appears I went to the back of the line.

Thanks,

Kevin

(Business day #8)

Re: License support experience

kswindlehurst — Mon, 27 Feb 2017 20:30:10 GMT

OK, the AM sent us the corrected license a day after we looped him in. Just wish someone could have told us where to go on Day 1.