topic Re: User in Session Log with no CAL assigned in QlikView

User in Session Log with no CAL assigned

sergiorey — Mon, 26 Jan 2026 18:19:17 GMT

Hi all,

I was wondering if somebody could help me with this...

The fact is that in my session log it is appearing an entry for a user that has neither document CAL nor Named Cal assigned

and we do not allow dynamic CAL assigment. So, How could it be possible?

The "Cal Type" for this entry is "None" and "Exit Reason" is "Socket closed by client".

Thanks in advance!

Regards,

Sergio.

Re: User in Session Log with no CAL assigned

krishnacbe — Wed, 18 Jan 2017 20:59:35 GMT

Hi,

Have you enabled Allow Leasing License Option. Might be the user have leased the license from Qlikview desktop.

Re: User in Session Log with no CAL assigned

Chip_Matejowsky — Thu, 19 Jan 2017 02:15:04 GMT

Sergio - Is it possible to post the snippet from the Sessions log to what you are referring to?

Krishnapriya - Don't think that's it as the user would need a Named User CAL in order to complete the license lease.

Re: User in Session Log with no CAL assigned

Peter_Cammaert — Thu, 19 Jan 2017 09:36:08 GMT

Aside from the log entry, is anything irregular happening with this user? Is the user able to open a document or perform some other task for which the user has no permission?

Please also post the version number (including the build no, or the Service Release no) of your QlikView Server environment. These messages may be linked to a specific release.

Peter

Re: User in Session Log with no CAL assigned

sergiorey — Thu, 19 Jan 2017 13:41:08 GMT

Thanks for your reply Krishnapriya.

I agree with Chip, "Don't think that's it as the user would need a Named User CAL in order to complete the license lease.".

Re: User in Session Log with no CAL assigned

giakoum — Thu, 19 Jan 2017 13:47:40 GMT

do you have session or usage cals?

Re: User in Session Log with no CAL assigned

sergiorey — Thu, 19 Jan 2017 13:59:12 GMT

Hi Chip,

Thanks for your reply!

Here you have a piece of the session log for this user:

Re: User in Session Log with no CAL assigned

sergiorey — Thu, 19 Jan 2017 14:07:15 GMT

Hi Peter,

Thanks for your reply!

I guess the user is able to open the document because Session duration in the session log is always greater than 0. In the example above, session duration is about half an hour for two different documents but "Selections" field in session log is always equal to 0 for this user. It's really strange.

Version number: 11.20.12904.0

Re: User in Session Log with no CAL assigned

sergiorey — Thu, 19 Jan 2017 14:13:27 GMT

Hi ioannis,

Thanks for your reply!

There are no session cals and usage cals in the licence.

Re: User in Session Log with no CAL assigned

fkeuroglian — Mon, 23 Jan 2017 17:44:37 GMT

Sergio how are you?

This could be one of the reason that you have this information in the Qlikview Log:

None is when no license was allocated for any reason. The reason is on the Exit Reason column.

When you have insufficient documents_cals and the user try to open the document, a row is created in the session_log file with the Cal Type None and exit Reason 'Socket closed by client'.

Hope help,

Fernando K.

Re: User in Session Log with no CAL assigned

fkeuroglian — Mon, 23 Jan 2017 19:41:49 GMT

Sergio, another point of view that could be possible:

'Socket closed by client' means something other that the server terminated the session. User closed the brownser, someone restarted IIS, etc.

Re: User in Session Log with no CAL assigned

Anonymous — Mon, 23 Jan 2017 21:21:35 GMT

User should not be opening document. There will be a entry for non licensing user also in the log file, but ideally he will not be accessing the documents until unless it's logically possible.

Double check with the user also on this please.

Re: User in Session Log with no CAL assigned

sergiorey — Tue, 24 Jan 2017 12:32:40 GMT

Hi Fernando,

I will try to open a document with a user without cal assigned so as to confirm if an entry is created in the log as you mentioned.

Thank you very much!

Re: User in Session Log with no CAL assigned

sergiorey — Tue, 24 Jan 2017 13:06:47 GMT

You are right Fernando!

It is not a session, it's an entry indicateing an access denied because of lack of CAL.

Thank you very much Fernando, I really apprecciate your help.

Regards,

Sergio.