topic Re: Cannot open applications in IE Plugin mode in QlikView

Cannot open applications in IE Plugin mode

AliAzizi — Mon, 26 Jan 2026 18:19:17 GMT

Running QlikView 11.2 SR11 on Windows 2012 server with the newest IE Plugin version, but when use IE Plugin to run the QlikView applications I get a blank page with a small mobile phone icon on the left upper corner of the page!

QlikView applications are configured to be run in IE Plugin mode.

Any help is appreciated

Re: Cannot open applications in IE Plugin mode

petter — Fri, 08 Jan 2016 14:08:21 GMT

From what kind of device, operating system and browser are you opening the application?

Re: Cannot open applications in IE Plugin mode

AliAzizi — Fri, 08 Jan 2016 15:04:13 GMT

IE 9 and IE 11 on Windows 2007 and on a PC. It's the same when running on the server on Windows 2012 and IE 11

Re: Cannot open applications in IE Plugin mode

psankepalli — Fri, 08 Jan 2016 15:18:08 GMT

To open the document you have to enable IE Plug-in features at Sever.Have you enabled?

Re: Cannot open applications in IE Plugin mode

AliAzizi — Fri, 08 Jan 2016 15:20:06 GMT

yes, I did

Re: Cannot open applications in IE Plugin mode

petter — Fri, 08 Jan 2016 16:00:58 GMT

The plug-in has to be installed on the computer you are using to browse from. I guess that you might have done this already?

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 08:34:17 GMT

yes, it's already done both on the PC and the server.

Re: Cannot open applications in IE Plugin mode

Peter_Cammaert — Mon, 11 Jan 2016 08:51:37 GMT

Can you post QMC screenshots of

QMC->System->Setup->QlikView Web Servers->your web server->AccessPoint->Accesspoint Settings, and
for a single document that shows the mobile phone icon, QMC->User Documents->your document->Server->Availability

Peter

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 08:56:47 GMT

Re: Cannot open applications in IE Plugin mode

Peter_Cammaert — Mon, 11 Jan 2016 09:06:42 GMT

Change the (global) setting for Default Preferred Client into 'IE plugin' (first screenshot) and click Apply.

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 09:11:13 GMT

I had do it earlier without any effect. Have just done it again, but it does not help with the issue

Re: Cannot open applications in IE Plugin mode

Peter_Cammaert — Mon, 11 Jan 2016 09:15:39 GMT

In the AccessPoint, when you display your documents in a list (not as thumbnails) you can explicitly specify that the document should open and in this specific client (expand the file list tree). Does that work?

Peter

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 09:23:29 GMT

No, I'm familiar with how to open the documents with IE Plugin, but it's not working:

Re: Cannot open applications in IE Plugin mode

Peter_Cammaert — Mon, 11 Jan 2016 09:59:34 GMT

Do they open correctly in any client at all? At least the Full Browser version (AJAX) should work ok.

I guess that these documents did open in a browser before. What did you last change/install, after which the IE client turned out to be broken?

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 10:14:11 GMT

Yes, the documents work on Full Browser version (AJAX) and also on small devices (smart phones) without any problem. We got a report in the last week saying that QlikView reports are not working with IE Plugin. Just from one day to another!

I've removed and reinstalled the IE Plugin, but without any effect. And we've not implemented any changes on the server, in any part of the QlikView installation.

Maybe I need to contact QlikTech. Thank you for helping

Re: Cannot open applications in IE Plugin mode

Peter_Cammaert — Mon, 11 Jan 2016 11:24:55 GMT

Last attempt: your end-users were using the same browser (version) before and after the reported "event"? They didn't migrate to Windows 10 by any chance?

If not, then your best option is indeed to contact Qlik Support. If you feel like it, please report back on any fixes/settings they may provide. Thanks in advance.

Best,

Peter

Re: Cannot open applications in IE Plugin mode

AliAzizi — Mon, 11 Jan 2016 11:26:54 GMT

Thank you Peter

Re: Cannot open applications in IE Plugin mode

Wed, 27 Jan 2016 15:23:57 GMT

aliazizi did you found any solution?

I've he same problem here...

Re: Cannot open applications in IE Plugin mode

AliAzizi — Wed, 27 Jan 2016 15:32:04 GMT

In our development environment with a single server we unchecked "Always tunneling", and then IE Plugin was working again.

In our Production environment (clustered environment with two frontend server and a backend server), we did the same (unchecked "Always tunneling") without any effect!

Re: Cannot open applications in IE Plugin mode

Wed, 27 Jan 2016 18:23:04 GMT

Sorry aliazizi but how do you unchecked "Always tunneling"?