topic Re: Qlikview Server 11.2 SR 8 Restarting in QlikView

Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 26 Jan 2026 18:19:17 GMT

Hello All,

I upgraded Qlikview server from 11.0 SR 2 to 11.2 SR8 on saturday,

It worked fine on Sunday but today the QV server services restarting every 12 minutes.

Please help..

Thanks,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

tresB — Mon, 12 Jan 2015 05:37:46 GMT

By any chance, check if you are using another server with same license in the network. That could be the issue. Otherwise, I would contact qlik support.

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 12 Jan 2015 06:01:44 GMT

Hey Tresesco,

No that's not the case.

But, for your information. I did not un-installed the previous version. I just installed the new one. Could that have an impact??

Thanks,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

maksim_senin — Mon, 12 Jan 2015 07:28:47 GMT

Hi,

Installing on top of the previous version of QVS should not lead to such an issue. I didn't use SR8 but SR9 installed on top of some of the previous version works fine. Personally I never saw any issues after QVS upgrade starting from version 9 to 11. Of course that can depend on your infrastructure though.

By the way, even if there are two or more QVS with the same license a server serice would hardly start at all, so the cause is somewhere else.

Best regards,

Maxim

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 12 Jan 2015 08:03:55 GMT

Hello Maxim,

I am running out of solutions. Would you recommend anything to help me solve this issue.

We have changed the deleted the PGOs and re created them. still the issue remains.

Thanks,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 12 Jan 2015 08:06:00 GMT

The reason for restart in the LOG says:

Reason for restart: Phoenix detected: Performance monitor stuck

Thanks,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

tresB — Mon, 12 Jan 2015 08:14:00 GMT

Check this thread for similar issue discussion: http://community.qlik.com/message/188928#188928

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 12 Jan 2015 08:25:19 GMT

Hello Tresesco,

I have already gone through this thread. The thread is still open and no solution is described.

Some replies do mention that It's an OS issue and not Qlikview.

Could you confirm please.

Thanks,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

tresB — Mon, 12 Jan 2015 08:32:05 GMT

If you contact Qlik, they would probably redirect you to Microsoft. Even without any confirmation, I would ask my OS team to look into the issue.

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 12 Jan 2015 08:56:06 GMT

Thanks Tresesco, lemme raise to ticket to Qliktech.

Thanks.

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

maksim_senin — Tue, 13 Jan 2015 05:55:03 GMT

Hi Alkesh,

Unfortunatelly I didn't see such situation before but it really looks like not a QV issue or at least it is not directly connected with QV. Give a look at https://social.technet.microsoft.com/Forums/en-US/9605038d-114d-48e9-a982-fbb1b47026fe/phoenix-detected-performance-monitor-stuck?forum=wssmes.

Wish you luck.

Best regards,

Maxim

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Sat, 17 Jan 2015 10:34:04 GMT

Thanx maxim for your suggestion, but that page is in some different language.

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Sat, 17 Jan 2015 10:45:39 GMT

Hello tresesco,

You were right, QlikTech gave the same answer and We even applied it, still the problem is the same.

More over the issues are getting increased day by day from performance to authentication.

We are troubleshooting it one by one but the list seems to be unending.

Was just wondering, by any change, would it be possible to downgrade the server back to 11.0 SR2 from 11.2 SR8.

Guess that would be the best solution as of now, as users PAN India are getting affected since one week.

Waiting for your inputs.

Regards,

Alkesh

Re: Qlikview Server 11.2 SR 8 Restarting

Mon, 19 Jan 2015 09:32:39 GMT

This error indicates an issue with CPU / RAM or mostly the Windows Performance Monitor. Best is to rebuild this as described at How to manually rebuild Performance Counter Library values

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Tue, 27 Jan 2015 08:00:28 GMT

Issue is the same, even after rebuilding the performance monitor.

Re: Qlikview Server 11.2 SR 8 Restarting

Giuseppe_Novello — Wed, 28 Jan 2015 17:54:09 GMT

how big is the machine? if it is pretty large, I would increase the Performance logging time from 5 minutes to 60 minutes. Sometimes when Qlikview tries to write the performance log and the server has to much data to write it make QV to get stuck.

Gio

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Mon, 02 Feb 2015 06:10:41 GMT

Already done....changed from 5 to 9999 minutes, still the issue is the same

Re: Qlikview Server 11.2 SR 8 Restarting

Giuseppe_Novello — Mon, 02 Feb 2015 13:05:15 GMT

do you have everything in one box? QVS, PUB, WEBSERVER, etc.?

Re: Qlikview Server 11.2 SR 8 Restarting

alkesh_sharma — Tue, 03 Feb 2015 06:36:05 GMT

Yes.

Re: Qlikview Server 11.2 SR 8 Restarting

Mon, 06 Apr 2015 17:59:38 GMT

Alkesh, did you ever correct your Phoenix errors?

We are experiencing these errors and would really appreciate any follow up you might have on the solution.

Thank you.