topic Re: DSC Service Down in QlikView

DSC Service Down

janardhan — Mon, 26 Jan 2026 18:19:17 GMT

Hi Friends,

I am facing the issue is DSC service is going to down , when i was searching users in Users Tab i am getting users when i click on users name it is going to down.

Please find the attachement errorr message.

Can any one help me.

Thanks in Advance

Janardhan

Re: DSC Service Down

tresB — Tue, 06 Jan 2015 06:41:26 GMT

Try restarting the server and the services.

Re: DSC Service Down

prma7799 — Tue, 06 Jan 2015 06:50:51 GMT

check username and password for active directory.

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 06:53:57 GMT

Restarted the services also , but again it is going down.

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 06:55:59 GMT

Hi Prashant,

User name and Passwords are correct

Re: DSC Service Down

prma7799 — Tue, 06 Jan 2015 07:01:01 GMT

Hi Janardhan,

Please share your active directory screen shot.

Thanks

Prashant

Re: DSC Service Down

Anonymous — Tue, 06 Jan 2015 07:01:07 GMT

Could you tell which version of QlikView server your using?

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 07:05:52 GMT

Hi Vignesh ,

We are using Qlikview Server 11 version

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 08:03:15 GMT

Hi Prashant ,

PFA

Re: DSC Service Down

Peter_Cammaert — Tue, 06 Jan 2015 09:31:59 GMT

The Directory Service Connector has a log file of its own. It is located (usually) on your server in:

C:\ProgramData\QlikTech\DirectoryServiceConnector\Log

The log caontains more details about this problem. Can you please do the following?

In QMC->System->Setup->Directory Service Connector->General->Logging Level, select Debug Logging and press Apply.
In QMC, go to the User Selection dialog that is causing problems, and do the trick that brings the DSC down
Use Windows explorer to navigate to the log file directory and locate the log of the current day. The date is contained in the file name. Open that file.
Go to the end. Copy and Paste the stuff about this problem to this thread.

Note: do not forget to restart the DSC and put the logging level back to what it was before.

Peter

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 11:23:12 GMT

Hi Peter,

1/6/2015 13:51:35.7649493	Information	Initializing service
1/6/2015 13:51:35.8274534	Information	Initializing root
1/6/2015 13:51:35.8430803	Information	Loading DSP plugins
1/6/2015 13:51:35.8743320	Information	Scanning directory C:\Program Files\QlikView\Directory Service Connector\DSPlugins
1/6/2015 13:51:35.8899582	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\ActiveDirectory.dll
1/6/2015 13:51:35.9055844	Information	Loaded plugin Active Directory
1/6/2015 13:51:35.9212107	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\CustomDirectory.dll
1/6/2015 13:51:35.9837187	Information	Loaded plugin Custom Directory
1/6/2015 13:51:35.9993431	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\Database.dll
1/6/2015 13:51:36.0306072	Information	Loaded plugin Configurable ODBC
1/6/2015 13:51:36.0462267	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\GenericLDAP.dll
1/6/2015 13:51:36.0618525	Information	Loaded plugin Configurable LDAP
1/6/2015 13:51:36.0618525	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\LocalDirectory.dll
1/6/2015 13:51:36.0774787	Information	Loaded plugin Local Directory
1/6/2015 13:51:36.0774787	Information	Loading file C:\Program Files\QlikView\Directory Service Connector\DSPlugins\WindowsNT.dll
1/6/2015 13:51:36.0774787	Information	Loaded plugin Windows NT
1/6/2015 13:51:36.0931053	Information	Loaded 6 plugins
1/6/2015 13:51:36.1087312	Information	Attempting to start DSC soap server at port 4730...
1/6/2015 13:51:36.3743760	Information	(GenericLDAP.GenericLDAPProvider) Setting domainname to DSP1
1/6/2015 13:51:36.5775291	Information	(ActiveDirectory.ActiveDirectoryProvider) Looking up RootDSE: LDAP://XXXOAPPL/RootDSE
1/6/2015 13:51:36.5931591	Information	(ActiveDirectory.ActiveDirectoryProvider) Looking up node: LDAP://XXXOAPPL/CN=Partitions,CN=Configuration,DC=XXXOAPPL,DC=com
1/6/2015 13:51:36.9369297	Information	(ActiveDirectory.ActiveDirectoryProvider) Finding nCName: DC=XXXOAPPL,DC=com
1/6/2015 13:51:36.9369297	Information	(ActiveDirectory.ActiveDirectoryProvider) Searching for netbiosname...
1/6/2015 13:51:36.9525552	Information	(ActiveDirectory.ActiveDirectoryProvider) Search hit: LDAP://XXXOAPPL/CN=XXXOAPPL,CN=Partitions,CN=Configuration,DC=XXXOAPPL,DC=com with netbiosname xxxoappl and ncname: dc=xxxoappl,dc=com
1/6/2015 13:51:36.9525552	Information	(ActiveDirectory.ActiveDirectoryProvider) Adding netbiosname xxxoappl as primary domain qualifier
1/6/2015 13:51:36.9994346	Information	Initializing done
1/6/2015 13:53:35.4443143	Information	(ActiveDirectory.ActiveDirectoryProvider) query: '(&(sAMAccountName=janardhan.v)(&(!(objectclass=computer))(objectGUID=*))(\|(&(objectCategory=group)(groupType:1.2.840.113556.1.4.803:=2147483648))(\|(objectClass=User)(objectClass=person))))'
1/6/2015 14:00:42.2395359	Information	Start web service call GetAvailableDSProviders
1/6/2015 14:00:42.2551597	Information	Start web service call GetAvailableDSProviders
1/6/2015 14:01:18.1956735	Information	Start web service call CheckNames
1/6/2015 14:01:18.2581568	Information	(ActiveDirectory.ActiveDirectoryProvider) query: '(&(\|(sAMAccountName=jana)(name=jana))(&(!(objectclass=computer))(objectGUID=*))(\|(&(objectCategory=group)(groupType:1.2.840.113556.1.4.803:=2147483648))(\|(objectClass=User)(objectClass=person))))'
1/6/2015 14:01:18.3206624	Information	Start web service call ResolveGroups for user DSP1\janardhan.v
1/6/2015 14:01:18.3519158	Information	(GenericLDAP.GenericLDAPItem) Looking up memberof for node Janardhan V (Consultanat)
1/6/2015 14:01:18.3519158	Information	(GenericLDAP.GenericLDAPItem) Looking up memberof for node Internet Access - Category 8 (Highly Restricted)
1/6/2015 14:01:18.3675477	Information	(GenericLDAP.GenericLDAPItem) Looking up memberof for node Internet Users
1/6/2015 14:01:18.3675477	Information	(GenericLDAP.GenericLDAPItem) No memberof attribute found, aborting search
1/6/2015 14:01:18.3675477	Information	Resolved 2 groups for DSP1\janardhan.v: DSP1\Internet Access - Category 8 (Highly Restricted) DSP1\Internet Users
1/6/2015 14:01:21.1021211	Information	Start web service call ResolveGroups for user xxxoappl\janardhan.v

Re: DSC Service Down

Peter_Cammaert — Tue, 06 Jan 2015 11:38:12 GMT

Did the DSC go down as expected?

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 11:41:18 GMT

yes , it goes down

Re: DSC Service Down

Peter_Cammaert — Tue, 06 Jan 2015 11:55:24 GMT

Apparently, yhe DSC service disappears without a trace. At least, no further informaiton is present in the log.

Check the Event Viewer on the QlikView server. Are there any error messages about the Directory Service Connector in there? See the Application log.

Re: DSC Service Down

janardhan — Tue, 06 Jan 2015 12:11:56 GMT

Qlikview Server Log :

2015-01-06 13:33:54	2015-01-06 13:34:50	4	100	Notice	CAL usage: Using CAL of type "Named User" for user XXXOAPPL\JANARDHAN.V". Named user cals in use: 1
2015-01-06 13:33:54	2015-01-06 13:37:17	4	100	Notice	CAL usage: Using CAL of type "Named User" for user XXXOAPPL\KALYAN.T". Named user cals in use: 2
2015-01-06 13:33:54	2015-01-06 13:38:02	4	100	Notice	License: License leased to user XXXOAPPL\JANARDHAN.V
2015-01-06 13:33:54	2015-01-06 13:40:48	4	100	Notice	License: License leased to user XXXOAPPL\JANARDHAN.V
2015-01-06 13:33:54	2015-01-06 13:45:01	4	100	Notice	CAL usage: Named CAL session for user XXXOAPPL\KALYAN.T" stopped
2015-01-06 13:33:54	2015-01-06 13:45:01	4	100	Notice	CAL usage: Named CAL session for user XXXOAPPL\JANARDHAN.V" stopped
2015-01-06 13:52:03	2015-01-06 13:52:04	1	300	Error	Account: Failed to create account IQVS_XXXOAPPL, Access is denied.

(Error Code : 5 (NERR_BASE + -2095)).

Re: DSC Service Down

Peter_Cammaert — Tue, 06 Jan 2015 12:16:00 GMT

By 'Event Viewer' I mean the Windows administrative tool. See Start->Administrative Tools->Event Viewer or Control Panel->Administrative Tools->Event Viewer.

Windows may log some information about the sudden demise of the DSC.

Re: DSC Service Down

Giuseppe_Novello — Tue, 06 Jan 2015 20:32:32 GMT

Based on the error message, you'll need to increase the maximum message size.

1) Stop the QlikView Management Console service

2) Open C:\Program Files\QlikView\Management ServiceQVManagementService.exe.config ( as administrator)

3) Modify the MaxReceivedMessageSize to 262144 to 2621440

3) Save & Start the QlikView Management Console service

Gio