topic Re: IE Plugin not an option on customized AccessPoint in QlikView

IE Plugin not an option on customized AccessPoint

Mon, 26 Jan 2026 18:19:17 GMT

We have created a customized view of the access point; just changed logo and few looks but nothing extraordinary. Everything works except none of the documents open in IE Plugin. I can only open documents in AJAX. The "View Details" popup does not even show IE Plugin.

However if I use the QV's index.html, the IE Plug option shows up and the plug also works fine.

Any ideas why it does not show me IE Plugin?

Thanks in advance.

Re: IE Plugin not an option on customized AccessPoint

simondachstr — Fri, 27 Jun 2014 13:26:32 GMT

Have a look if the IE Plugin is activated as an Access Method on Document level:

QMC -> Documents -> User Documents -> .qvw file -> Server -> Availability -> Access Method -> IE Client checked.

Re: IE Plugin not an option on customized AccessPoint

Fri, 27 Jun 2014 13:34:15 GMT

Thanks for quick reply, yes it is check on.

Since the original web page of access point can show the IE Plugin, I take it this something within the index.htm file but not in the settings. Unfortunately I cannot pin it down.

Thanks

Re: IE Plugin not an option on customized AccessPoint

simondachstr — Fri, 27 Jun 2014 13:41:48 GMT

hm.. If you go to Access Point -> Favorites & Profile is the preferred client set to Internet Explorer Plugin?

Re: IE Plugin not an option on customized AccessPoint

manojkvrajan — Fri, 27 Jun 2014 13:48:38 GMT

Adarsh - Yes, it could be index.htm. My suggestion is to use iFrame in your custom page to display the QV documents and have logo and other additional details outside of the iFrame. It is a trial and error.

Also, Martin's suggestion above would help you to choose IE as your preferred client to view the documents. It is one time setup in your browser.

Re: IE Plugin not an option on customized AccessPoint

Fri, 27 Jun 2014 13:53:16 GMT

Yes, the preferred client is set to IE Plugin. It seems to know the IE plugin, but just not using it with the apps.

Re: IE Plugin not an option on customized AccessPoint

Fri, 27 Jun 2014 13:54:48 GMT

Hi Manoj! Hope things are well with you.

Do you have any examples of iFrame? We have done some very basic work with HTML in the index.htm. I cannot say I know what iFrame means.

Re: IE Plugin not an option on customized AccessPoint

manojkvrajan — Fri, 27 Jun 2014 14:10:35 GMT

Adarsh,

I am good. It is not straight-forward though however worth trying our basic HTML skills. Please check the example links below and let me know if you find a solution

Re: IE Plugin not an option on customized AccessPoint

Giuseppe_Novello — Fri, 27 Jun 2014 16:09:57 GMT

Adash,

What version of Qlikview do you have? and What version of Internet Explorer are you using?

If you are using IE11 on a Qlikview version 11.20 SR4 and below, it would not supported yet, for that it won't give you the option for IE plug-in. For that Hit "F12" for the IE developer tools, change the comparability mode from IE11 to IE10 or 9 and see if now you can see the IE plug-in option.

Re: IE Plugin not an option on customized AccessPoint

Fri, 27 Jun 2014 19:47:04 GMT

We are using QV 11.2 SR5 and IE11.

I tried the compatibility but that did not help!

Re: IE Plugin not an option on customized AccessPoint

Giuseppe_Novello — Fri, 27 Jun 2014 19:54:19 GMT

okay, can you open your browser and type "qvp://<servername or URL> " , a QV windows should pop-up and select to open a document. Did the document opened?

Also, make sure the end user didn't install developer and IE plug-in separately, because developer has one whole package that includes the developer and IE plug-in pieces. and if you installed IE plug-in separately( when developer is already installed or vice versa ) that will break the installation of the other.

Re: IE Plugin not an option on customized AccessPoint

Sun, 29 Jun 2014 12:12:02 GMT

Yes, the qvp://servername works fine and the document opens up.

And the target laptop does not have designer installed. It has just the IEPlugin.

Re: IE Plugin not an option on customized AccessPoint

Giuseppe_Novello — Mon, 30 Jun 2014 12:40:16 GMT

So in that case something in the browser is preventing to open it. The only thing I can think of that is that the plug-in version you installed is a older version. Try again opening a document with plug-in (qvp://<servername or URL>), when the document is opened, in the plug-in menu bar go to "menu" and select "about Qlikview" see what version you have. If you comment back, please place the whole built number.

Gio