topic Cannot retrieve the right Document CAL number in QlikView

Cannot retrieve the right Document CAL number

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

Hi Team,

My current licence allows me : 10 named users CAL + 20 document CAL.

I have checked thru the current available documents the total number of CALs assigned to my documents : 9

However, I cannot add any other CAL document to any documents as i get the error: "Too many document CALs allocated"!

Also, it states that "The number of document CALs not allocated on server = 0 "!

So where are the other 11 documents CAL? I cannot find them.

Is there any temp file to delete to get the right number? any .pgo file to clean?

Thanks for your help,

Regards,

Re: Cannot retrieve the right Document CAL number

whiteline — Mon, 23 Jun 2014 19:01:58 GMT

Hi.

Is it possible that you have deleted some qvw files for which document CALs were allocated ?

Re: Cannot retrieve the right Document CAL number

Giuseppe_Novello — Mon, 23 Jun 2014 19:17:29 GMT

I agree with whiteline, can you go to QMC>document>user documents do you see document with upper cases? If you do that means, that does QVWs were deleted but they still carry document CALs. If you remember the exact location of those documents, restore them and un-allocate the CALs, and you may delete back those QVWs again.

Re: Cannot retrieve the right Document CAL number

ashfaq_haseeb — Tue, 24 Jun 2014 05:46:36 GMT

Hi,

If you have not deleted, It may be possible that 1 document cal is allocated to another application.

Scan all your document one by one to verify the same.

Regards

ASHFAQ

Re: Cannot retrieve the right Document CAL number

rhpestana — Tue, 24 Jun 2014 13:47:54 GMT

Hi,

I have the same problem and i don't have idea that application was delete with license allocated...

How can i get right number?

Re: Cannot retrieve the right Document CAL number

Giuseppe_Novello — Tue, 24 Jun 2014 14:02:54 GMT

You can use the attached article that explains way to recover those Doc Cals.

Re: Cannot retrieve the right Document CAL number

Anonymous — Wed, 25 Jun 2014 06:48:25 GMT

Hi Giuseppe, and all

Thanks a lot for your answer.

I ve resolved my issue following the point 3 into the document you sent. As I have a low number of document CAL I did a 'clear licence' and re assigned the different CAL once the service restarted.

I ve got the right number of CAL regarding my licence.

Kind regards,

Re: Cannot retrieve the right Document CAL number

Giuseppe_Novello — Wed, 25 Jun 2014 12:10:24 GMT

Excellent! Glad all is working! Can you please put this discussion solved?

Thanks

Gio