topic Re: Error: Document open call failed. The document might require username and password. in QlikView

Error: Document open call failed. The document might require username and password.

Mon, 26 Jan 2026 18:19:17 GMT

I am getting the below error, when I run my Reload task.

I have one sheet which contains "Section Access" script as below

Section Access;

Security:

LOAD Distinct

Upper(AccessLevel) as ACCESS,

'DOMAINNAME\' & upper(USERID) as NTNAME

;

SQL SELECT *

FROM dbo.User_Access;

Error :

(2014-06-11 04:13:52) Information: Starting task 'Reload MSO Dashboard'. Id:29365970-6c74-48c4-946f-345229f9f29e. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c

(2014-06-11 04:13:52) Information: Entering Task Execution.

(2014-06-11 04:13:52) Information: ClusterID=1

(2014-06-11 04:13:52) Information: QDSID=9e50631d-d758-48e8-3c56-6b384d23961d

(2014-06-11 04:13:52) Information: TaskID=29365970-6c74-48c4-946f-345229f9f29e

(2014-06-11 04:13:52) Information: MaxRunTime=1.00:00:00

(2014-06-11 04:13:52) Information: MachineName=D116237-002

(2014-06-11 04:13:52) Information: Max attempts:1

(2014-06-11 04:13:52) Information: Current Attempt=0

(2014-06-11 04:13:52) Information: Task Dependencies are OK

(2014-06-11 04:13:52) Information: Document is marked to be Reloaded with fresh data. Initializing Reload for Distribution.

(2014-06-11 04:13:52) Information: Opening "\\firmwide.corp.gs.com\root\Projects\Firmwide\NY\APGQlikview\IMD\QA\Infra\MSO_DashBoard.qvw"

(2014-06-11 04:13:52) Information: Allocating new QlikView Engine. Current usage count=1 of 4 (of type non-reader).

(2014-06-11 04:13:52) Information: Max retries:5

(2014-06-11 04:13:52) Information: Attempt:01

(2014-06-11 04:13:53) Information: Opened the QlikView Engine successfully. ProcessID=5880

(2014-06-11 04:13:53) Information: Allocated QlikView Engine successfully. Current usage count=2 of 4 (of type non-reader). Ticket number=346.

(2014-06-11 04:13:53) Information: Loading document "\\firmwide.corp.gs.com\root\Projects\Firmwide\NY\APGQlikview\IMD\QA\Infra\MSO_DashBoard.qvw" (2.30 Mb)

(2014-06-11 04:13:54) Information: Loading. LoadTime=00:00:01.0000519

(2014-06-11 04:13:55) Error: Document open call failed. The document might require username and password.

(2014-06-11 04:13:55) Information: Attempted to load the document without data.

(2014-06-11 04:13:55) Error: The document failed to open.

(2014-06-11 04:13:56) Information: Closed the QlikView Engine successfully. ProcessID=5880

(2014-06-11 04:13:56) Error: Document could not be opened

(2014-06-11 04:13:56) Information: Closed the QlikView Engine successfully. ProcessID=5880

(2014-06-11 04:13:56) Information: Failed to check in document: \\firmwide.corp.gs.com\root\Projects\Firmwide\NY\APGQlikview\IMD\QA\Infra\MSO_DashBoard.qvw

(2014-06-11 04:13:56) Error: The task "Reload MSO Dashboard" failed. Exception:

(2014-06-11 04:13:56) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.FailedDocumentCheckoutException: Failed to check out document with path: \\firmwide.corp.gs.com\root\Projects\Firmwide\NY\APGQlikview\IMD\QA\Infra\MSO_DashBoard.qvw

(2014-06-11 04:13:56) Error: at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage)

(2014-06-11 04:13:56) Error: --- End of inner exception stack trace ---

(2014-06-11 04:13:56) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2014-06-11 04:13:56) Error: --- End of inner exception stack trace ---

(2014-06-11 04:13:56) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2014-06-11 04:13:56) Error: at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

(2014-06-11 04:13:56) Information: Task Execute Duration=00:00:04.0042392

(2014-06-11 04:13:56) Information: TaskResult.status=Finished

(2014-06-11 04:13:56) Information: Notifying all triggers of new state:FinishedWithErrors

(2014-06-11 04:13:56) Information: Notifying all triggers of new state:FinishedWithErrors - completed

(2014-06-11 04:13:56) Information: Saving Task Result

Can somebody please help ?

It is very urgent.

Thanks in Advance

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 08:42:32 GMT

If you have section access.

Then you need to go to distribution service --Advance tab --> Provide your section access admin credentials here.

Image attached.

Hope it helped.

Regards

ASHFAQ

Re: Error: Document open call failed. The document might require username and password.

ThornOfCrowns — Wed, 11 Jun 2014 08:47:13 GMT

Same question as http://community.qlik.com/thread/48028

Check there for the replies if the answer of Ashfaq Mohammed isn't the solution.

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 09:28:54 GMT

Hi Ashfaq,

I am using ACCESS and NTNAME in my Section Access.

So what should be the UserName and Password ?

Thanks

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 09:41:38 GMT

Hi,

What is the content of field access level?

Regards

ASHFAQ

Re: Error: Document open call failed. The document might require username and password.

Bill_Britt — Wed, 11 Jun 2014 09:45:35 GMT

Hi,

Make sure that the service account that the QlikView services are running under is in section access and has admin rights .

Bill

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 09:45:51 GMT

Below are the contents of the table. You can see the AccessLevel Field.

USERID DeptName AccessLevel

------------- -------------------- --------------

padhsu xxxxx ADMIN

prbara yyyy USER

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 09:47:27 GMT

Hi Bill,

I didn't understand what you said. I am new to QlikView.

Can you please elaborate ?

Thanks

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 09:48:14 GMT

Hi use any account with admin privileges.

also make sure service account even belong to admin group as suggested by bill.

Regards

ASHFAQ

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 09:51:08 GMT

Hi,

Can you please elaborate about Service Accounts ?

I don't have any idea

Sujeet

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 09:53:24 GMT

Hi..

Its you qlikview administrator account.

With which you start your qlikview services.

Regards

ASHFAQ

Re: Re: Error: Document open call failed. The document might require username and password.

Bill_Britt — Wed, 11 Jun 2014 09:56:43 GMT

Hi,

When a reload is done the service account is the user that opens the document. So, if this user is not part of section access it can't open the document. In the below image my service account is qvpub, so I would have to have than in section access with Admin rights. Take a look at the attached document .

Bill

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 10:18:30 GMT

Hi Bill,

I don't see any information about QlikView in my Services.

Can you please tell me.. why ?

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 11:32:17 GMT

Hi Sujeet,

are you on qlikview server or local client machine?

you will find this in QlikView Server Machine.

Regards

ASHFAQ

Re: Error: Document open call failed. The document might require username and password.

Wed, 11 Jun 2014 12:13:05 GMT

Hi Ashfaq,

Can you please elaborate ?

Can you please tell me how to get this information about QlikView Services ?

Sujeet

Re: Error: Document open call failed. The document might require username and password.

ashfaq_haseeb — Wed, 11 Jun 2014 12:17:47 GMT

Hi..

Go to your QlikView server.

Start windows --> run

type this command in run services.msc now qlik on letter q It will take you to QlikView services.

You can ask someone from your network team to assist you here.

Regards

ASHFAQ