topic Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed" in QlikView

Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 26 Jan 2026 18:19:17 GMT

I see this in the scheduled job logs:

(+++ 06:05:41) Information: Closing the document.

(+++ 06:06:01) Warning: Could not request the QlikView Engine process to quit.

(+++ 06:06:01) Warning: The QlikView Engine isn't responding to close command, it will be killed (Please ignore logged errors about the kill).

(+++ 06:06:01) Information: Closed the QlikView Engine successfully. ProcessID=+++

Its just a warning - do I need to watch out for anything?

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

ergustafsson — Mon, 02 Jun 2014 12:02:17 GMT

Hi Ashar,

Might be that you were running out of resources. I would check if you had a lot of tasks running and/or if CPU/RAM/Disk was overutilized.

Regards,

Erik

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 02 Jun 2014 13:28:54 GMT

Hi Ashar,

This can happen if you have very large documents handled by the QlikView Engine.

However there is a possibility to modify the time the Distribution Service will wait for the document to close.

Open the config file for the Distribution Service ([Install path]\QlikView\Distribution Service\QVDistributionService.exe.config) and modify/add the setting "SECONDSTOWAITBEFOREQVBKILL".

Default value should be 16.

Example where it has been changed to one minute:

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 03 Jun 2014 03:49:50 GMT

Resources don't seem to be an issue. The job finished fine, data was loaded, but it didnt close properly.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 03 Jun 2014 03:50:28 GMT

Thanks. I will try that.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 29 Jul 2014 09:00:57 GMT

Hi Ashar,

We are facing the same problem as you had. We installed 11.20 SR3.

Did the proposed solution of adding/modifying the key, solve the problem? Which QV release are you working with?

Thanks in advance for your reply

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

korsikov — Tue, 29 Jul 2014 09:17:17 GMT

There is an updated version of the server 11.20 SR7. Maybe we should think about upgrading?

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 29 Jul 2014 09:47:13 GMT

Thanks Alexander, didn't think about that yet. But now we will considder.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

korsikov — Tue, 29 Jul 2014 09:51:13 GMT

Update is not difficult. In most cases just run the update installation.

But in complex cases, you must first uninstall the server and only then install a new one. Thus necessarily save directory c:\program data\qliktech, all folder folder with your QVW.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 29 Jul 2014 09:52:54 GMT

I've also seen this happen when you have more tasks running concurrently than engine slots, so would also have a look at your schedule perhaps too

Joe

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 29 Jul 2014 09:54:52 GMT

Hi Alexander, I am aware of that, the real reason for not updating yet has to do with other settings and task in our environment.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Tue, 29 Jul 2014 09:58:38 GMT

Another task is running but max number of simultaneous QlikView engines for distribution is set to two. We came to the conslusion the tasks are too big for running simultaneaous but if adding the key would solve the problem than that would be even better.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 04 Aug 2014 04:41:58 GMT

We are on 11.2SR5

We didnt implement the solution because the problem doesnt affect any output. Its just the job taking some time to close down.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

korsikov — Mon, 04 Aug 2014 11:57:45 GMT

please attach the log reloading the document

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 04 Aug 2014 12:10:00 GMT

The log doesn't explain a thing. The file is available after reloading, but the problem is another file cannot depend on succesfull reload from that file as it ended without being succesful. The file is huge and was reloading during another reload of another huge file. We skipped the dependancy and started reloading after the reload of the other huge file. It is a solution acceptable for now. But if the option of adding a key in the configuration file would solve the problem, that would even be better.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 04 Aug 2014 12:18:23 GMT

The setting I described earlier is available in 11.20 SR3. I suggest you try it.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Mon, 04 Aug 2014 12:31:28 GMT

I will Magnus. I will keep you informed.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Wed, 10 Jun 2015 08:06:47 GMT

Hi Magnus,
We are currently experiencing this issue with our 2 largest applications since upgrading to QV 11.2 SR11 from QV 11.2 SR8. Is the configuration setting <add key="SECONDSTOWAITBEFOREQVBKILL" value="60" /> still valid as I do not see it in the QVDistributionService.exe.config file.

Kind Regards,

Footsie.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Wed, 10 Jun 2015 08:28:00 GMT

Yes it can still be used. And it should not be in the config file to start with since this is one of our hidden settings.

Adjust the value 60 to what is required in your environment.

Re: Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

Wed, 10 Jun 2015 08:29:10 GMT

Patrick, did this work for you?