topic Re: Issue QlickView Update 11.20 SR 6 - not able to add users in QlikView

Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 26 Jan 2026 18:19:17 GMT

Hello,

I just installed on QlikView 11 Load Server the QlikView Update 11.20 SR 6.

The installation went normally, but i have a problem. When I go to

QlikView Management Console -> System -> Licenses -> Client Access Licenses (CALs) -> Assigned CALs -> Manage Users -> Manual Input User Names, here type a user, then clik OK and is blocked, the pop-up window does nothing. Plse see the attached screen shot:

Any ideas on how to solve this ?

Thank you

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Thu, 15 May 2014 13:54:51 GMT

In QlikView 11 you must enter domain username and password

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Thu, 15 May 2014 13:58:45 GMT

Yes, the domain and the user are needed, but that is not the problem.

Even if i open the Manage Users pop-up window, and I do nothing, and I simply click on Cancel button, the Manage Users window won't close, it stays like this forever.

To close it, I have to end the process from Task Manager

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Thu, 15 May 2014 20:28:22 GMT

Hi Diana,

What version did you have installed previous?

You say pop up, what pop are you referring to?

If you look into Management service log, is there any errors stated?

C:\ProgramData\QlikTech\ManagementService\Log

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Fri, 16 May 2014 06:50:29 GMT

Hello,

I checked the logs from C:\ProgramData\QlikTech\ManagementService\Log and there are no errors.

This is an update for QlikView 11. The update is 11.20 SR6 http://community.qlik.com/blogs/technicalbulletin/2014/04/23/qlikview-1120-sr6-is-now-available

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Bill_Britt — Fri, 16 May 2014 10:21:48 GMT

Hi,

I have not seen this issue and just tested my system and it works fine. I would contact support and let them help you.

Bill

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 19 May 2014 07:39:47 GMT

Hello, I already sent this problem to QlikView Support and they did not send an answer till now

Best regards,

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 19 May 2014 07:40:02 GMT

Hi, i have the same kind of issue. LDAP is configured with user and password with rights to query LDAP and still the page to of user management to assign CAL's stays hanged.

Anyone has any idea please?

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Bill_Britt — Mon, 19 May 2014 11:09:32 GMT

HI,

What was their answer?

Bill

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

ergustafsson — Mon, 19 May 2014 13:26:54 GMT

Hi Alexandru,

What is your DSC log saying?

The browser itself should not hang, irrelevant if it works or not, is this what your are experiencing?

Regards,

Erik

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 19 May 2014 13:35:20 GMT

Hi, i talked also to someone form QV Support and seems that my AD has issues lately somehow. Last log on debug gives an error like below:

5/19/2014 14:55:41.1949195 Information (ActiveDirectory.ActiveDirectoryProvider) query: '(&(sAMAccountName=****)(&(!(objectclass=computer))(objectGUID=*))(|(&(objectCategory=group)(groupType:1.2.840.113556.1.4.803:=2147483648))(|(objectClass=User)(objectClass=person))))'

5/19/2014 14:55:41.2105211 Error Exception checking names in provider ***(name: Active Directory, type: AD): A referral was returned from the server.

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

ergustafsson — Mon, 19 May 2014 13:39:39 GMT

Hello Alexandru,

As I understand it this is a new installation, so this issue might have been present in the past when you weren't using QlikView. Qlik Support should be able to see if there is anything that can be done on the QlikView point of view.

Regards,

Erik

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 19 May 2014 13:46:11 GMT

Hi, no this issue appeared a month ago more or less when actually UserManagement page was missing text box to add manually users which it was only working choice to add users. QV Support indicated tu update to 11.20 SR6 which we did and now the page looks ok on manual input users side but still we have issues when intergating for users in QV, although if i go in server to search with same account in Active Users and Groups from AdminTools of windows it works ok to lookup users. So I am trying to see/ask community if this also has connection to some QV config file that is not read/setup corectly.

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Bill_Britt — Mon, 19 May 2014 14:22:56 GMT

Hi,

How do you have the connector setup? Is it simple like LDAP://qvtest.local. Have you tried deleting it and adding it again?

Bill

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Mon, 19 May 2014 14:28:53 GMT

Hi, ofcourse I did. I also try my admin users and i got same behaviour. Now i have declared also with DC=mydomain,DC=root and same thing, when looking for user it stays hanged and i have to close QMC from x window and than login again.

Re: Issue QlickView Update 11.20 SR 6 - not able to add users

Bill_Britt — Mon, 19 May 2014 15:24:15 GMT

Hi,

Then at this point I would recommend you contact support.

Bill