topic Re: Directory Service Connector is offline in QlikView

Directory Service Connector is offline

pauljohansson — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

Im performing a simply distribution and reduce of a report to the Qlikview Server.

However, i keep getting:

"...QDSMain.Exceptions.DscOffLineException: Directory Service Connector is offline..."

The Directory Service Connector IS running. I have tried to change the timeout under:

System - Directory Service Connectors - Active directory

Without any results. Anyone have any idea how I should continue to troubleshoot this error?

Thanks in advance,

Paul

Re: Directory Service Connector is offline

kaushiknsolanki — Wed, 27 Feb 2013 10:22:21 GMT

Hi,

Make sure that the QDS service is running.

You can check this from

Start -> Control Panel -> Administrative Tools ->Services

Look for QlikVIew Directory Service.

Regards,

Kaushik Solanki

Re: Directory Service Connector is offline

pauljohansson — Wed, 27 Feb 2013 10:27:13 GMT

Hi Kaushik,

Yes, the service is running (as described in the question)

Paul

Re: Directory Service Connector is offline

danielrozental — Wed, 27 Feb 2013 11:59:54 GMT

Did you check the DSC logs for any errors?

Re: Directory Service Connector is offline

pauljohansson — Wed, 27 Feb 2013 12:03:40 GMT

Hi Daniel,

To minimize the error sources i have changed the task to only include a distribution (no reduce or anything else). I still get the same error though - DSC is offline. But its not.

The DSC log say:

(2013-02-27 12:37:20) Information: Starting task 'Distribute of AirlineOperations.qvw'. Id:cecae890-7ea5-47e0-9ec6-775e5c9c2e6b. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c

(2013-02-27 12:37:20) Information: Entering Task Execution.

(2013-02-27 12:37:20) Information: ClusterID=1

(2013-02-27 12:37:20) Information: QDSID=09b61983-69fa-7279-0a46-45a69ff9a6e8

(2013-02-27 12:37:20) Information: TaskID=cecae890-7ea5-47e0-9ec6-775e5c9c2e6b

(2013-02-27 12:37:20) Information: MaxRunTime=1.00:00:00

(2013-02-27 12:37:20) Information: MachineName=SS0215

(2013-02-27 12:37:20) Information: Max attempts:1

(2013-02-27 12:37:20) Information: Current Attempt=0

(2013-02-27 12:37:20) Information: Task Dependencies are OK

(2013-02-27 12:37:20) Information: Start document distribution.

(2013-02-27 12:37:20) Information: Opening source document

(2013-02-27 12:37:20) Information: Opening document: "AirlineOperations.qvw"

(2013-02-27 12:37:20) Information: Allocating new QlikView Engine. Current usagecount=1 of 4

(2013-02-27 12:37:20) Information: Max retries:5

(2013-02-27 12:37:20) Information: Attempt:01

(2013-02-27 12:37:22) Information: Allocated QlikView Engine successfully. Current usagecount=1 of 4, Ticket=36

(2013-02-27 12:37:22) Information: Loading document "C:\ProgramData\QlikTech\SourceDocuments\AirlineOperations.qvw" (53.08 Mb)

(2013-02-27 12:37:23) Information: Loading. LoadTime=00:00:01.0140065

(2013-02-27 12:37:24) Information: Physical FileSize=53.08 Mb. Memory Allocation Delta for this file=115.70 Mb. Available Physical Memory Before Open=1457.32 Mb. Available Physical Memory After Open=1342.18 Mb. Total Physical Memory=55285.80 Mb.

(2013-02-27 12:37:24) Information: Attempted to load the document with data.

(2013-02-27 12:37:24) Information: The document was loaded successfully.

(2013-02-27 12:37:25) Information: Reduce skipped, nothing is selected.

(2013-02-27 12:37:25) Information: Document was opened successfully

(2013-02-27 12:37:25) Information: Determined 1 static recipients spread over 1 Distribution Resources.

(2013-02-27 12:37:25) Information: Deleting temporary files.

(2013-02-27 12:37:25) Information: Closing the document.

(2013-02-27 12:37:26) Information: Closed the QlikView Engine successfully. ProcessID=3900

(2013-02-27 12:37:26) Information: Document distribution done.

(2013-02-27 12:37:26) Error: The task "Distribute of AirlineOperations.qvw" failed. Exception:

(2013-02-27 12:37:26) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.DscOffLineException: Directory Service Connector is offline.

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.DistributionExecution(String fileName, Document qvbDocument, DistributionRequest distributionRequest, TaskResult taskResult, String repeatVariableName, String currentRepeatVariableValue)

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Distribution(String fileName, DistributionRequest distributionRequest, TaskResult taskResult, String repeatVariableName, String currentRepeatVariableValue)

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2013-02-27 12:37:26) Error: --- End of inner exception stack trace ---

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2013-02-27 12:37:26) Error: at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

(2013-02-27 12:37:26) Information: Task Execute Duration=00:00:06.0674972

(2013-02-27 12:37:26) Information: TaskResult.status=Finished

(2013-02-27 12:37:26) Information: Notifying all triggers of new state:FinishedWithErrors

(2013-02-27 12:37:26) Information: Notifying all triggers of new state:FinishedWithErrors - completed

Re: Directory Service Connector is offline

Bill_Britt — Wed, 27 Feb 2013 13:39:49 GMT

What does the DSC log show for this time period?

Bill

Re: Directory Service Connector is offline

pauljohansson — Wed, 27 Feb 2013 14:09:48 GMT

Hi Bill,

I thought it was the DSC log i checked before, but now i realize there another DSC specific log.

It tells me that the the server is not operational. Considering that the service is up and running this might be a bit confusing. However, i now realize that the setup of the DSC is not correct even though the service is running OK.

Do you know where i can find info about how to setup the DSC?

The DSC log:

....

2/27/2013 14:57:48.1346743 Warning (GenericLDAP.GenericLDAPProvider+CachedDirectoryEntryHolder) Fetching directoryentry LDAP://localhost failed: The server is not operational.

2/27/2013 14:57:48.1346743 Error (DSC.DirectoryFramework) setup path not successful for user '' at 'LDAP://localhost': System.Exception: Setting up connection failed; The server is not operational.

   at GenericLDAP.GenericLDAPProvider.CachedDirectoryEntryHolder.get_Entry()
   at GenericLDAP.GenericLDAPProvider.SetupPath(String _path, String _username, String _password)
   at DSC.DirectoryFramework.SetupResource(Guid id, String type, String path, String username, String password, IDictionary`2 newSettings)
2/27/2013 14:57:48.1346743 Warning (DSC.DirectoryFramework) Setting up ldapDSP 'LDAP://localhost' wasn't successful: Setting up connection failed; The server is not operational.

Paul

Re: Directory Service Connector is offline

Bill_Britt — Wed, 27 Feb 2013 14:57:42 GMT

It appears that it is trying to look at the local machine for the user. How many connectors do you have setup?

Bill

Re: Directory Service Connector is offline

pauljohansson — Thu, 28 Feb 2013 07:48:11 GMT

Hi Bill,

Only one.

Do you where to find some more extensive information about the setup of the Directory Service Connector?

Thanks in advance,

/Paul

Re: Directory Service Connector is offline

pauljohansson — Thu, 28 Feb 2013 10:16:51 GMT

Hi Bill,

I have now managed to distribute (and reduce) my report. However, i dont fully understand the underlying problem.

This is what I have done:

I have changed the Directory Service Connect(DSC) service to run under a different account.

The other QlikView services are still running under a account created on the machine itself(that is, a "QVAdmin" user that does not reside in the AD). However, if i change the DSC service to run under my personal account, the task to distribute and reduce for specific AD-accounts works.

Do you have any idea why a locally created user account(with Administrator priviliages) cant be used for the DSC service?

Thanks in advance,

/Paul

Re: Directory Service Connector is offline

Bill_Britt — Thu, 28 Feb 2013 13:07:02 GMT

This appears to be a domain policy that will not allow a non-domain user to query the AD. I have seen this in the past.

Bill

Re: Directory Service Connector is offline

pauljohansson — Thu, 28 Feb 2013 13:13:09 GMT

Hi,

seems like a reasonably explanation. I will contact the system administrator to confirm or refute if this is the case.

/Paul

Re: Directory Service Connector is offline

pauljohansson — Fri, 01 Mar 2013 07:57:07 GMT

Hi Bill,

I have now confirmed that non domain users not are allowed to query the AD.

Have a nice weekend,

Paul

Re: Directory Service Connector is offline

Sat, 20 Apr 2013 08:27:19 GMT

Hi Paul,

Is your server configured with NTFS authentication or DMS?

We are having the same problem but we have custom directory of users configured in the management consolde itself.

What might have gone wrong in this case?

Thanks and Regards,

Re: Directory Service Connector is offline

qvusersandra — Wed, 06 Aug 2014 14:16:34 GMT

Hi Paul,

little bit late but maybe it helps other people... I had the same problem but I want to use groups. So I created local groups on server and then added the AD-Users. Then I added the group to distribution task and that works.

Regards

Sandra

Re: Directory Service Connector is offline

Mon, 20 Feb 2017 05:57:21 GMT

Hi Bill,

We have a similar issue. Would you know what the solution is, since the policy restricting non-domain users cannot be changed?

Sriram

Re: Directory Service Connector is offline

Bill_Britt — Thu, 23 Feb 2017 12:08:51 GMT

The only solution is to use a domain account to run the services under.

Bill

Re: Directory Service Connector is offline

umartareen — Tue, 23 Jan 2018 11:37:01 GMT

HI Paul,

in your discussion with Bill, you said, "I have changed the Directory Service Connect(DSC) service to run under a different account."

Could you please tell me how you changed the DSC to run under a different account ?

Thanks,

Umar

Re: Directory Service Connector is offline

Anonymous — Mon, 05 Feb 2018 06:17:42 GMT

Hi Umar,

Once you have a new service account set-up, you can do this in Services.msc for that particular service.

Re: Directory Service Connector is offline

muratakkemik — Fri, 06 Dec 2019 15:36:07 GMT

"I added the group to distribution task and that works."

I have a same problem, I can't reach the domain users (AD users) from QMC so qlikserver can't reach the AD users.

I did the specific group in QV server and i added domain users and local admin users (which assigned in QMC during installation) but how can I do add that group to distribution task?

Thx