topic Re: QV Server 11.2 Reload Engine is down in QlikView

QV Server 11.2 Reload Engine is down

Mon, 26 Jan 2026 18:19:17 GMT

Hi!

I've got a problem with a new server installation, version 11.2. When I try to schedule a reload task I get a message at the top saying "ReloadEngine@Server is down"? I read somewhere here that Qlikview sometimes has problems with long servernamnes and I've tried changing the path to localhost instead without luck.

Any help would be greatly appreciated!

Re: QV Server 11.2 Reload Engine is down

Bill_Britt — Fri, 15 Feb 2013 12:33:47 GMT

What does the logs should the problem to be? Is the service account a member of the local Administrator group?

Bill

Re: QV Server 11.2 Reload Engine is down

Fri, 15 Feb 2013 12:38:18 GMT

Yes the service account is a local admin. Which log file should I check?

Re: QV Server 11.2 Reload Engine is down

stevedark — Wed, 03 Apr 2013 13:57:50 GMT

Hi Robin,

Did you find a solution to this - I have just hit the same issue here.

Steve

Re: QV Server 11.2 Reload Engine is down

MichaelTerenzi — Wed, 03 Apr 2013 18:10:49 GMT

Hi guys,

It would be helpful if you provided QDS, QMS, and QVS logging information surrounding the incident. Another useful tip would be to click on the reload engine name in the QMC under the Status>Services section and see if there is any explanation there.

If the problem is stemming from the QMC only and the service is actually functioning prorperly and reloads are still running (e.g. your services are just not communicating), check your browser to make sure you are not running through a proxy and ensure all necessary QlikView ports are open and available.

- Michael

Re: QV Server 11.2 Reload Engine is down

stevedark — Wed, 03 Apr 2013 20:12:09 GMT

Hi Michael,

Thanks for picking up this thread. ReloadEngine@servername is not showing under Status \ Services, all other services (DSC, QMS, QVS, QVWS) are all showing as running fine.

The tasks are not running in the background. All files are dated prior to the upgrades and all tasks are showing as Status: Waiting and Last Execution: Never.

Not sure where the best place to pick up logging information for this is. The service is not running under Services. The error message when attempting to start the service there is:

'Windows could not start the QlikView Distribution Service service on Local Computer.

Error 1067: The process terminated unexpectedly.'

Windows error log for the event simply says: 'The QlikView Distribution Service service terminated unexpectedly. It has done this 20 time(s).' and gives Event ID 7034.

The Application Log in Windows turns up this text on the Error:

Startup failure. Read the log file and/or event log for determinating the cause of this problem. Note! The service must have sufficient permissions in Publisher Application Data Folder: "C:\ProgramData\QlikTech\DistributionService". Exception=System.InvalidOperationException: Category does not exist.

at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)

at System.Diagnostics.PerformanceCounter.InitializeImpl()

at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)

at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)

at QDSMain.Diagnostics.QDSDiagnostic.get_Instance()

at QDSMain.MainClass.CheckAndInitializeEnviroment(ILogBucket logBucket, ClusterRegistration clusterReg)

at QDSMain.MainClass.Run()

The service account is a domain administrator account and a local administrator account. I have now granted explicit full rights on the Distribution Service folder also.

I've tried loadctr /r as per http://community.qlik.com/message/204650

and granting rights to Component Services as per http://community.qlik.com/thread/22395

Happy to share full system info and screen shots if you contact me directly.

Thanks in advance

Steve

Re: QV Server 11.2 Reload Engine is down

MichaelTerenzi — Wed, 03 Apr 2013 21:01:32 GMT

Hi Steve,

You could try the following:

This problem is probably due to lack of COM rights on the account running.

• Open "DCOMCNFG.EXE".

• Expand Console Root => Component Services => Computers => My Computer => DCOM Config

• In the list, locate "QlikViewBatch 7.0 Application". Choose properties.

• Choose "Security" tab, then click "Customize" on the "Launch and Activation Permissions", and then press "Edit"

• Add the account that need launch permissions.

• Check "Local Launch", "Remote Launch", "Local Activation", "Remote Activation"

• Save, and retry

• The same actions must also be done for Access Permissions and Configuration Permissions

- Michael

Re: QV Server 11.2 Reload Engine is down

Wed, 03 Apr 2013 21:16:18 GMT

HI Steve,

Yes I did find the solution to the problem. My mistake, embarrassingly enought, was that I hadn't installed the Distribution Service. I deselected it in the installation process because I was making an installation that was going to run without the QlikVIew Publisher. No I know better.

Hope that helps!

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 04 Apr 2013 07:53:28 GMT

Hi Michael,

The permissions for Launch and Access permissions were already set, as I granted these at Computer level, following Bill's advice, here: http://community.qlik.com/thread/22395

I have now set the permissions on Configruation permissions also.

Unfortunately the same problem is still present, and the same message appears in the Application log. The same is true after a reboot.

The message seems to imply that the PerformanceCounter has got corrupted?

Steve

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 04 Apr 2013 08:16:41 GMT

It is probably worth noting here that this is on a test server. Details from licence file here:

LICENSE_LEASE;NO;;

NAMED_CAL_BY_MACHINE_ID;NO;;

NUMBER_OF_DOCUMENTCALS;200;;

NUMBER_OF_USERCALS;75;;

PRODUCTLEVEL;10;;2014-01-01

TEST_EDITION;YES;;

Steve

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 04 Apr 2013 09:22:35 GMT

This article seemed like it may be a lifeline, as it references one of the errors in the Application Log:

http://social.msdn.microsoft.com/Forums/en-US/csharpgeneral/thread/c4afe376-43f9-49a8-96ba-83137a27c72d/

It suggests that UAC is turned on - which it wasn't on this server. Unfortunately, switching it on, rebooting and re-installing QV Server didn't do the trick.

Steve

Re: QV Server 11.2 Reload Engine is down

Bill_Britt — Thu, 04 Apr 2013 13:22:44 GMT

Hi,

One of the other things that can case the Distribution Service not to start is the Service Account doesn't have the "Log on as a batch Job" rights in local Security Policy. See the screen shot be low. This is a very common Goup Policy setting that blocks adding user to the policy.

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 04 Apr 2013 14:58:25 GMT

Hi Bill - the system account was already explicitly listed under Log In As A Service, and would have had rights to Log On As A Batch Job by virtue of being in the Adminstrators group.

I have granted the user Log On As A Batch Job rights explicitly also, and retried. Still no joy, I'm afraid.

- Steve

Re: QV Server 11.2 Reload Engine is down

MichaelTerenzi — Thu, 04 Apr 2013 15:32:40 GMT

Hi Steve,

If you rename the DistributionService folder and repair your installation, are you able to restart then?

If still no luck, I'd stop all services and rename the ProgramData\QlikTech folder, then run a repair on the installation and restart the services. If you still can't start the QDS service, switch the account to run under System and retry. After that you should open a ticket with Support if no success.

Cheers,

Michael

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 04 Apr 2013 19:01:23 GMT

Hi Michael,

I had been around those itterations previously - but I tried again now after turning UAC and granting extra rights. Even after that the service still didn't start.

I'm starting to put things in motion with support.

Thanks for your help.

Steve

Re: QV Server 11.2 Reload Engine is down

Bill_Britt — Thu, 04 Apr 2013 22:52:55 GMT

Hi Steve,

I can assure you that you are incorrect here. I work for QlikTech and I cannot
run the Distribution service on my local machine with a user that is in the
administrator group (administrator group has the rights). The QV domain polices will
not allow me to add users. My network accounts has right, but I have to be
attached to the domain (VPN) for that account to start the service.

Bill

Re: QV Server 11.2 Reload Engine is down

stevedark — Fri, 05 Apr 2013 06:24:12 GMT

Hi BIll.

I'm sorry, I'm not sure I follow. The server has always been attached the the domain and the domain account I am using has always been able to start all services - it can now start all bar one.

The account in question is now attached by name (rather than by being in a group) to all permissions that seem to be relevant.

Steve

Re: QV Server 11.2 Reload Engine is down

biester — Thu, 11 Apr 2013 05:58:24 GMT

I have the same issue and already tried everything suggested here, but to no avail. In the eventlog I've found this error:

Exception=System.Exception: Can't register; Mixed versions in a cluster is not allowed! Wait 60 seconds if a recent upgrade has been performed. at QDSMain.Clustering.ClusterRegistration.Register(String i_Identifier, Version i_Version) at QDSMain.MainClass.Run()

The total deinstallation of QV 10 and installation of QV 11.2. SR 1 has taken place yesterday. I tried repair and reinstallation today again - didn't help. No cluster whatsoever involved, never had a cluster and won't have one.

When surveying the start of the service with procmon I noted that obviously a config_SERVER.xml file is trying to be located in the folder C:\ProgramData\QlikTech\DistributionService - but there is no config file.

If noone has a clue to the problem, I think I'm going to give it to the support.

Rgds,

Joachim

Re: QV Server 11.2 Reload Engine is down

stevedark — Thu, 11 Apr 2013 15:49:43 GMT

Hi Joachim,

I already have a support ticket open on this issue, and will post back any details of any progress we make. Presently proxies and firewalls are being looked into - but we haven't found a solution yet.

It may well be worth raising your own support issue - as it is not necessarily the same thing.

- Steve

Re: QV Server 11.2 Reload Engine is down

biester — Mon, 15 Apr 2013 07:19:31 GMT

Hi Steve,

thx for your feedback. Any details of the support ticket are very much appreciated, though in the meantime I tried still another thing before opening a support ticket:

- I renamed the folder C:\ProgramData\QlikTech\DistributionService to C:\ProgramData\QlikTech\DistributionService_

- I started the QlikViewDistributionService

- The folder C:\ProgramData\QlikTech\DistributionService was created by the service, and the service really was running

The strange thing: The reload tasks I had set up before were still there. Actually I had expected them to be lost when renaming the old DistributionService-Folder and having the service create a new one.

Nevertheless, it seems to work now. If I have any news, I'll post it here.

Rgds,

Joachim