topic Re: QV-User-Manager crashes immediately in QlikView

QV-User-Manager crashes immediately

rolandstadler — Mon, 26 Jan 2026 18:19:17 GMT

I am not able to get the QV-User-Manager to work as expected. I guess, it is a problem with other installed (or missing) software components, as on some machines it works, but not directly on the QlikView Server machine.

After starting the qv-user-manager.exe, I get the error msg "qv-user-manager has stopped working". The information XML file shows the following infos:

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
 <OSVersionInformation>
  <WindowsNTVersion>6.1</WindowsNTVersion>
  <Build>7601 Service Pack 1</Build>
  <Product>(0xa): Windows Server 2008 R2 Enterprise</Product>
  <Edition>ServerEnterprise</Edition>
  <BuildString>7601.17944.amd64fre.win7sp1_gdr.120830-0333</BuildString>
  <Revision>1130</Revision>
  <Flavor>Multiprocessor Free</Flavor>
  <Architecture>X64</Architecture>
  <LCID>1033</LCID>
 </OSVersionInformation>
 <ParentProcessInformation>
  <ParentProcessId>1298712</ParentProcessId>
  <ParentProcessPath>C:\Windows\System32\cmd.exe</ParentProcessPath>
  <ParentProcessCmdLine>cmd /c &quot;&quot;E:\SoftwareDepot\QlikView Tools\Qv User Manager 11\Read CALs.bat&quot; &quot;</ParentProcessCmdLine>
 </ParentProcessInformation>
 <ProblemSignatures>
  <EventType>APPCRASH</EventType>
  <Parameter0>qv-user-manager.exe</Parameter0>
  <Parameter1>1.0.1.0</Parameter1>
  <Parameter2>4fa0f5f0</Parameter2>
  <Parameter3>KERNELBASE.dll</Parameter3>
  <Parameter4>6.1.7601.17932</Parameter4>
  <Parameter5>503285c2</Parameter5>
  <Parameter6>e0434f4d</Parameter6>
  <Parameter7>000000000000caed</Parameter7>
 </ProblemSignatures>
 <DynamicSignatures>
  <Parameter1>6.1.7601.2.1.0.274.10</Parameter1>
  <Parameter2>2055</Parameter2>
 </DynamicSignatures>
 <SystemInformation>
  <MID>3DD36F97-6920-49D1-B94A-B3429FE04D13</MID>
  <SystemManufacturer>HP</SystemManufacturer>
  <SystemProductName>ProLiant DL380p Gen8</SystemProductName>
  <BIOSVersion>P70</BIOSVersion>
 </SystemInformation>
</WERReportMetadata>

Are there any special requirements / frameworks / additional components that need to be installed?

BTW: On a different machine, the EXE works fine, but I cannot access "Doc CAL" information (not even when running as QlikView service domain user), as I get the error "System.Exception: Document folder access rights are required!". The user has every privilege there is, so my guess is, that it needs to be executed on the QlikView Server machine itself.

Thanks for any help & kind regards,

Roland

Re: QV-User-Manager crashes immediately

martin59 — Thu, 17 Jan 2013 12:26:05 GMT

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

Re: QV-User-Manager crashes immediately

martin59 — Thu, 17 Jan 2013 12:26:40 GMT

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

Re: QV-User-Manager crashes immediately

martin59 — Thu, 17 Jan 2013 12:26:56 GMT

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

Re: QV-User-Manager crashes immediately

swuehl — Thu, 17 Jan 2013 12:30:13 GMT

Are there any special requirements / frameworks / additional components that need to be installed?

AFAIR, .NET 4.0 framework is required. for Powertools 1.1

Re: QV-User-Manager crashes immediately

rolandstadler — Thu, 17 Jan 2013 13:13:19 GMT

The .NET 4.0 framework is installed. However, I try to reinstall / repair it this evening.

@Martin: To manage hundreds of CALs (especially Documents CALs), the QMC is not very convenient. This is why I need to extract the License information from the server.

Re: QV-User-Manager crashes immediately

swuehl — Thu, 17 Jan 2013 13:19:47 GMT

Roland, I vaguely remember that I encountered a similar problem, and this had to do with .NET versions.

Wait...

Maybe check this:

http://community.qlik.com/message/253450#253450

Re: QV-User-Manager crashes immediately

rolandstadler — Thu, 17 Jan 2013 13:31:04 GMT

I just checked: only .NET 4 is installed, not .NET 3.5.

Would you recommend installing .NET 3.5 to use the QlikView PowerTools 1.1?

Thanks for your support!

Roland

Re: QV-User-Manager crashes immediately

swuehl — Thu, 17 Jan 2013 14:22:42 GMT

I think you need to install .NET 3.5 for some of the tools (e.g. the user manager), that's a requirement to use them.

You can install different versions of .NET side-by-side, so keep the .NET 4.0, too.

Re: QV-User-Manager crashes immediately

rolandstadler — Thu, 17 Jan 2013 14:24:20 GMT

Ok, I'll let infrastructure install .NET 3.5 and hope that this solves our issues.

Thanks!

Re: QV-User-Manager crashes immediately

rolandstadler — Fri, 18 Jan 2013 06:58:06 GMT

After the installation of .NET 3.5, the QV-User-Manager runs smoothly.

I still have the issue, that it cannot read the Doc CALs ("System.Exception: Document folder access rights are required!"), but I'll open a new thread for that.

Thanks again for your help!

Roland

Re: QV-User-Manager crashes immediately

stevedark — Thu, 07 Aug 2014 11:19:43 GMT

A quick warning on this. I have just followed the advice to put .Net 3.5 on in order to run the PowerTools. On a server running QlikView under IIS this broke the QlikView impelmentation.

I had to fix things by re-registering .Net 4 with IIS, using this statement:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i

Not at all obvious that you should need to do this - but after doing it things started working again.

Steve