topic Re: 'Update license from Server' button is grayed out in QlikView

'Update license from Server' button is grayed out

jcarpenter9 — Mon, 26 Jan 2026 18:19:17 GMT

I'm installing QV Server v11 SR1. When I get to the step of entering the license in QMC, the 'Update' button is grayed out. I made sure that I have entered the required fields of Serial, Control, Name, and Organization, but the button remains gray. DSC and QVWS both have status of 'Disconnected' in the status tab.

The license number is valid, and this Windows session does have access to the internet (it's where I'm posting this note).

I tried disabling Windows UAC per another post, but that had no effect. I would appreciate advice and suggestions.

~ James ~

Re: 'Update license from Server' button is grayed out

Thu, 21 Jun 2012 18:59:51 GMT

Have you dactivated the Internet Explorer Enhanced Security Configuration feature?

By default, Windows Server 2003 and 2008 ship with Internet Explorer in enhanced security configuration, which is basically a locked down version that adds a bit of extra security to your servers for Web Browsing. When Internet Explorer Enhanced Security Configuration is enabled, it may create problems in viewing the management console and service content. You may be able to leave IE ESC on, but if you experience any issues, you will need to turn the feature off for the Administrators group.

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Thu, 21 Jun 2012 19:18:04 GMT

Ralph, I don't think that Enhanced Security Configuration applies because I'm installing Server under Windows 7 Professional, not Windows Server. I'm learning server administration and this is a testing/development/learning environment.

QVS should be compatible with Win 7, isn't it?

~ James ~

Re: 'Update license from Server' button is grayed out

Thu, 21 Jun 2012 19:27:50 GMT

James,

Yes, Windows 7 is supported.

Are all services installed on a single server (machine) ?

Did the services all start properly?

Did you install QlikView as an Administrator ?

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Thu, 21 Jun 2012 19:35:43 GMT

All services were installed in a separate admin user account on one machine.

The services all start properly, per Windows control panel. However, their status in QMC is as follows:

DSC Disconnected

QVWS Disconnected

QVS Unlicensed

QMS Running

Re: 'Update license from Server' button is grayed out

Thu, 21 Jun 2012 19:42:54 GMT

Is the separate admin user account part of the local group " Administrators"?

Did you "reboot" after the install? Sometimes this is needed. Was there an older version of QlikView on the server before this one?

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 12:36:58 GMT

Answers to your questions:

o The Windows admin account that I used to install QV Server is a member of the Administrators local group.

o The machine has been rebooted at least twice since the install. The first reboot was immediately after installing, per the reference manual.

o QlikView v11 sr1 desktop was already installed on the machine before installing QV Server. Would that impact Server?

One of my more experienced colleagues is going to look at this in an hour. I'll report back on what he suggests.

~ James ~

Re: 'Update license from Server' button is grayed out

cesaraccardi — Fri, 22 Jun 2012 12:44:24 GMT

Hi James,

Did you fill the LEF field? Try opening this http://lef1.qliktech.com/manuallef/ in other machine with full internet access, fill the license, control and recover the LEF information. Then try to update, hope this help you.

Cesar

Re: 'Update license from Server' button is grayed out

Fri, 22 Jun 2012 13:09:55 GMT

The LEF field is a possibility. Since QV Desktop was installed I would recommend doing a Windows uninstall of Desktop and deleting the ProgramData\QlikTech folder before installing the QV11 Server.

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 13:21:55 GMT

Cesar and Ralph, I will try your suggestions and report on the results.

Thank you.

~ James ~

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 16:05:42 GMT

Ralph, I de-installed QV11 Desktop and QV11 Server, deleted the folders, and reinstalled QV11 Server. Success - I was able to enter the license. However, the 'Update from server' button remained grayed until I first entered the LEF text, per Cesar's suggestion, and clicked the 'Apply' button.

QVS is now working and AccessPoint displays the sample QVW files from the installation.

You both deserve credit for the answers, but I can only mark one Correct Answer, unfortunately. So I will mark the other as Helpful, which it was.

Thank you for helping!

~ James ~

Re: 'Update license from Server' button is grayed out

Fri, 22 Jun 2012 18:20:34 GMT

James,

This interesting you are l to access the Internet using your browser but QlikView is not able to access the Internet.

Not that it is an issue now, but you company's Firewall must have not allowed QlikView outside access, even though is is hosted on the Windows 7 system you are using.

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 18:25:44 GMT

I'm working from a home office through a fairly standard DSL router connection. The firewall is set to block incoming connections to programs not on the allowed list, but would this cause the symptoms I was seeing? I mean, after I entered the .lef data, I was able to use the Update from Server button.

Still not clear why this happened.

~ James ~

Re: 'Update license from Server' button is grayed out

Fri, 22 Jun 2012 18:53:50 GMT

My understanding is; the only reason you need to enter the LEF manually is because QlikView cannot access the Internet.

I will give this some more thought. Does the QV server log show any entries?

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 19:04:52 GMT

I looked through all the logs in ProgramData\QlikTech\QlikViewServer. Only one error caught my eye, "Failed to load extension ." I did see in the event log where the QV Server service stopped and restarted when I entered the license data, but that's all.

Anywhere else I should check?

I'm going to try an experiment and remove the Server license, then try again to add it and see if the same problem happens.

~ James ~

Re: 'Update license from Server' button is grayed out

jcarpenter9 — Fri, 22 Jun 2012 19:15:22 GMT

After I clicked "Clear License", the QVS status showed as Unlicensed.

When I tried to enter the license again, the same thing happened: until I pasted in the .lef text and clicked Apply License, the Update License from Server button is gray. After I did this, the button became active. I clicked it and got a short "Processing...please wait" message, but nothing seemed to change afterward. There wasn't even a "Success" message that I saw the first time.

Is there some other function I can try to verify whether or not QlikView can access the internet?

~ James ~

Re: 'Update license from Server' button is grayed out

Anonymous — Wed, 21 Nov 2012 05:16:10 GMT

Same error. But i get only one error. QVS unlicensed. in QV 11 SR2..

any sol ?

Re: 'Update license from Server' button is grayed out

Anonymous — Wed, 21 Nov 2012 05:16:16 GMT

Same error. But i get only one error. QVS unlicensed. in QV 11 SR2..

any sol ?

Re: 'Update license from Server' button is grayed out

Anonymous — Wed, 21 Nov 2012 05:16:31 GMT

Same error. But i get only one error. QVS unlicensed. in QV 11 SR2..

any sol ?