topic Doc CALs showing multiple sessions (documents) per user in QlikView

Doc CALs showing multiple sessions (documents) per user

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

Hi all,

On QV 10, using the QEMC management console > Status (tab) > QVS Statistics > Select server:

Open Documents tab is showing a count of 19 uses (for example), but when I go to the 'Active Users' it is showing 10 individual 'Name's, but one of those names listed has a count (Number of Documents) as 10.

Does anyone know why this happens, and how to resolve (excluding a reload which resets it)?

Thanks,

Sam

Re: Doc CALs showing multiple sessions (documents) per user

Anonymous — Mon, 25 Jun 2012 13:12:39 GMT

Hi all,

Any ideas on this? I can provide more info if needed.

Re: Doc CALs showing multiple sessions (documents) per user

Bill_Britt — Mon, 25 Jun 2012 15:46:41 GMT

Can't you post a screen shot of what you are talking about. It would appear to me the user has 10 document open.

Re: Doc CALs showing multiple sessions (documents) per user

Anonymous — Mon, 25 Jun 2012 16:02:07 GMT

Sure, please see attached. The issue is that they don't actually have 3 sessions open, these are just locked open (until reset).

The use in the attached has 1 active session and 2 sessions locked.

Re: Doc CALs showing multiple sessions (documents) per user

Bill_Britt — Mon, 25 Jun 2012 16:24:57 GMT

This just looks like the user has three document open. I really don't see anything wrong here, if you look under Documents and users you should see the documents the user has open..

Re: Doc CALs showing multiple sessions (documents) per user

Anonymous — Mon, 25 Jun 2012 16:28:41 GMT

Hi Bill,

There is only one document on this server, so they have that open 3 times according to the log. Whereas on their actual PC they only have 1 instance of the document open.

We are concerned that perfomance will drag when this happens and that the memory footprint will extend 10% per user session.

These are doc CALS btw.

Re: Doc CALs showing multiple sessions (documents) per user

Bill_Britt — Mon, 25 Jun 2012 17:51:36 GMT

You will need to look at the session logs and see if the users has open the document three times.

Re: Doc CALs showing multiple sessions (documents) per user

Anonymous — Tue, 26 Jun 2012 14:33:18 GMT

Yes, they have opened it three times, but only one session is actually open. The user got click happy before it loads and clicked three times. Only one session is actually open on their PC though, so my question is how can we stop these multiple sessions being logged? and does this have any impact on footprint etc

Re: Doc CALs showing multiple sessions (documents) per user

Bill_Britt — Tue, 26 Jun 2012 21:20:56 GMT

Is the user using session Cals or Named User Cals. There is a minimum time period before a session cal is released back into the pool once it is used. I think the time period is 15 minutes. Next time if you don't restart QVS check and see if they clear after about 15 minutes.

Re: Doc CALs showing multiple sessions (documents) per user

Anonymous — Tue, 26 Jun 2012 22:32:20 GMT

Unfortunately they don't, and this is the main problem.

We have seen this build up to as many as 30 for one user

Re: Doc CALs showing multiple sessions (documents) per user

bogdanionut_ior — Mon, 06 Aug 2012 08:07:30 GMT

We also have the same problem, where the sessions keep on accumulating for the documents. This is because we have unchecked the "Allow only one copy of document in memory". Maybe you also have some reloads during the day, and at the end of the reload, the server pushes the newly refreshed document in memory, but it does not drop the old one, so that users can work if they want on the old version. I don't know why at document timeout the sessions are not cleared and the memory cleaned. Maybe it is a bug...