topic Re: Qlikview sessions time out on our users in QlikView

Qlikview sessions time out on our users

Mon, 26 Jan 2026 18:19:17 GMT

Friends,

Please help us resolve this problematic issue. Our Qlikview sessions are timing out in under an hour, though our server settings are set much higher (at least we believe we did it correctly). We are on Qv 11 SR1 and all seems like all is working fine. We are not using IIS, we are using Qlikview's web server. Users use the Ajax client to connect to the server and view documents.

When the sessions time out, users lose their selections which causes problems in longer meetings where the QV document is only referred to intermittently.

We've set the following in QVS: System -> Setup->Qlikview Servers->Performance

Maximum Number of Concurrent Sessions: 5000
Maximum Inactive Session Time: seconds: 10800 seconds
Possible Session Timeout: seconds 10800 seconds
Maximum Total Session Time: (blank)seconds

We've set the following in QVS on the Document in question: Documents -> User Document -> select the document - > Performance

Maximum Number of Concurrent Sessions: (blank)
Maximum Inactive Session Time: 14400 seconds
Document Timeout: 240 minutes

Can anyone recommend a setting where we might have overlooked something?

Thank You,

David Fields

479-549-7764

Qlikview sessions time out on our users

chriscammers — Fri, 27 Apr 2012 18:53:10 GMT

I found something in the web server config file and I am wondering if it is causing the issue but I have not found any documentation that makes any reference to it.

under the AccessPoint threre is a parameter listed as <StatusRecheckInterval>60</StatusRecheckInterval>

So I wonder if this has something to do with the authentication and the webserver forcing another pass at authentication which in turn causes the Session to disconnect from the QVS.

I guess the only way to test would be to set this to a low level and see...

Chris

Qlikview sessions time out on our users

chriscammers — Fri, 27 Apr 2012 20:02:04 GMT

Anybody have any thoughts on DirectoryServiceConnector\resources ?

There is a guid named xml file in c:\programdata\Qliktech\DirectoryServiceConnector\Resources

There is a line in there with this <Entry Key="CacheExpiryInMinutes" Value="15" />

Could the expiration of the DSC cache cause the user's authentication to drop?

Qlikview sessions time out on our users

chriscammers — Fri, 27 Apr 2012 20:48:37 GMT

Ok none of those (testing on a Local VM)

how about the Session Recovery checkbox on the server on the Documents tab "Allow Session Recovery"

Re: Qlikview sessions time out on our users

Bill_Britt — Mon, 30 Apr 2012 12:12:29 GMT

No, <Entry Key="CacheExpiryInMinutes" Value="15" /> is how offen it updates the directory information.

The issue is more than likely an IIS setting causing the issue. What does the QVS session log show the reason for the disconnect?

Re: Qlikview sessions time out on our users

Wed, 29 Aug 2012 19:01:06 GMT

Was this issued resolved? We seem to be having the same problem in our environment.

Re: Qlikview sessions time out on our users

Mon, 10 Sep 2012 21:22:18 GMT

Hi Bill, we are having the same issue. The session log shows 'disconnected by client'.

Parallel to this issue, is there a way for QV to remember the last session selections when the session is terminated either by timeout or a user closing the session?

Thanks,

Paul

Re: Qlikview sessions time out on our users

alexpanjhc — Thu, 18 Oct 2012 21:02:44 GMT

my client has the same issue and i've checked the server setting and document setting . There was nothing strange.

But I think it maybe related to the frequency of the reload?

If the user opened a document and then when the reload kicks off, the data got refreshed so the user will lose their older version and qlikview does not know what to do so it makes itself out.

it is just my theory and I am waiting for anyone who can second it.

Re: Qlikview sessions time out on our users

Fri, 19 Oct 2012 15:09:02 GMT

It's definitely not related to reloads in our environment. We reload 2x's daily, and this issue can be reproduced throughout the day.

Re: Qlikview sessions time out on our users

chriscammers — Fri, 19 Oct 2012 15:12:23 GMT

This one has been identified as defect 47449, I am currently waiting for a patch.

Re: Qlikview sessions time out on our users

alexpanjhc — Fri, 19 Oct 2012 16:12:36 GMT

how /where do i check out the defects?

Is there a defects list in the community? or you went through the documents?

Re: Qlikview sessions time out on our users

chriscammers — Fri, 19 Oct 2012 16:14:36 GMT

Good Question,

I knew about it because I filed a support case to investigate the issue.

I have not seen a searchable defect list.

Hmm, I bet that would make a good qlikview app

Re: Qlikview sessions time out on our users

Wed, 07 Nov 2012 14:11:25 GMT

Chris - has there been any update on the timeout issue? Thanks

Re: Qlikview sessions time out on our users

zekazak — Wed, 21 Nov 2012 14:46:52 GMT

Hi Chris,

Did you find a patch to fix this (defect 47449) or are you still waiting for it?

Best Regards,

~Sergejs

Re: Qlikview sessions time out on our users

Bill_Britt — Wed, 21 Nov 2012 14:51:29 GMT

There has not been a patch issue for that.

Bill

Re: Qlikview sessions time out on our users

zekazak — Wed, 21 Nov 2012 15:46:51 GMT

Hello,

Have anybody found a solution for this? Is there any new ideas on how to fix this?

Best Regards,

~Sergejs

Re: Qlikview sessions time out on our users

Wed, 21 Nov 2012 16:00:40 GMT

You can modify the opendoc.htm file (in <QlikView install dir>\Server\QlikViewClients\QlikViewAjax) to contain a script that makes an AJAX call to prevent the session from idling. Changing opendoc.htm isn't supported by QlikTech, though. The below script should be added to the <head> section of opendoc.htm; it pings the server every 20 minutes for 2 hours. Alternatively, you can use the setInterval() function instead of setTimeout(), and this will ping the server forever... the downside is it will prevent all sessions from becoming idle, which might not be something you want.

/* This script will ping the server every 20 minutes (for 2 horus) after opening the page to prevent a session from

from going idle, which normally will happen after 30 minutes due to a bug. This will give the

user 150 minutes to be idle after opening the report. -- jcoon 2012.11

var pingQlikView = function () {

var str = '<update></update>';

$.ajax({

type: 'POST',

url: '/QvAjaxZfc/QvsViewClient.aspx?mark=' + qva.Mark + '&view=' + qva.View + '&host=' + qva.Host + '&slot=',

processData: false,

data: str,

dataType: 'xml'

});

};

setTimeout(pingQlikView, 1000*60*20); // Ping the server at 20 minutes after open

setTimeout(pingQlikView, 1000*60*40); // Ping the server at 40 minutes after open

setTimeout(pingQlikView, 1000*60*60); // Ping the server at 60 minutes after open

setTimeout(pingQlikView, 1000*60*80); // Ping the server at 80 minutes after open

setTimeout(pingQlikView, 1000*60*100); // Ping the server at 100 minutes after open

setTimeout(pingQlikView, 1000*60*120); // Ping the server at 120 minutes after open

</script>

Re: Qlikview sessions time out on our users

Thu, 22 Nov 2012 09:59:34 GMT

Hello,

I have the same problem, but we are using plugin. V11 SR1.

When this happen, there's no reloading or other activities on the server.

only few users are connected to the server.

CPU and RAM usage is below half.

I had a look into the server event log. and i saw this.

" The QlikView Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10 milliseconds: Restart the service. "

How do we get update about the news?

Thanks.

Re: Qlikview sessions time out on our users

Fri, 30 Nov 2012 10:53:11 GMT

Hi All,

There's a new release on build: 11440.

Did anyone try yet? it's said to address this issue.

Re: Qlikview sessions time out on our users

Fri, 30 Nov 2012 19:46:26 GMT

FYI, build 11440 does not address bug #47449.

See release notes: http://d1cf4w4kkla6tb.cloudfront.net/qlikview/11.00/11440/QlikView%2011%20build%2011440%20SR2%20Update%20Release%20Notes.pdf