topic Issue with Access Point using Safari for Windows in QlikView

Issue with Access Point using Safari for Windows

Emmanuelle__Bustos — Mon, 26 Jan 2026 18:19:17 GMT

Using Safari for windows OS to enter to the accesspoint doesn't work, only shows the main page but not shows the little login window just stays with doing nothing, but using IE, Firefox or Chrome it works perfectly, im using QVS 10 SR3.

Does anyone have the same problem?

or someone knows if this is a bug?

Or anybody can tell me if safari for windows is not compatible for Qlikview accesspoint??

Thanks!

P.D. Using Safari on Iphone i can enter to access point with no problem using the same network.

Issue with Access Point using Safari for Windows

Wed, 03 Aug 2011 08:18:04 GMT

I have the same problems here. Anyone have resolved this one?

Re: Issue with Access Point using Safari for Windows

Anonymous — Fri, 05 Aug 2011 08:39:16 GMT

One of our users works with a MacBook and it worked just fine in the beginning with QVS10 SR2. After the MacBook was upgraded to OS X Lion the user is facing the same problem. He is being prompted for login but after 3 attempts he gets the portal screen without any QV-apps. In the portal screen you don't see who's logged in.

I tried it with a W7 machine using IE/ Firefox/ Chrome and it works just fine! After that I installed Safari (5.1 – 7534.50) and it also doesn't work.

All suggestions/ ideas are welcome.

Re: Issue with Access Point using Safari for Windows

Fri, 05 Aug 2011 08:57:02 GMT

I reported this one to the support and they said this it's confirmed bug ID 40691.

Re: Issue with Access Point using Safari for Windows

Anonymous — Fri, 05 Aug 2011 09:16:06 GMT

Thanks ionut for your reply. How do you by the way know it's a known bug? Because before my posting I've checked if this was a known error but I couldn't find anything. Also a search on this bug id now doesn't give me that information. Isn't that kind of info available on the customer portal??

Re: Issue with Access Point using Safari for Windows

Fri, 05 Aug 2011 09:33:26 GMT

Dear Ionut,

Your recent support case as described below has been confirmed by our QA department as a bug, ID 40691. Please accept our sincere apologies for any inconvenience.

A successful work around is to use Firefox or Chrome when on a Mac.

Bugs will usually be fixed in the next Service Release, if at all possible. However if this bug is critical to you and you cannot wait for the next Service Release, please let us know as soon as possible.

Please confirm to us if this suggested solution resolves the issue or if further action is needed.

Once we have received a confirmation that the case is resolved, it is possible that a survey will be sent to you. This will give you the opportunity to share your experience of our support service and we would very much appreciate your feedback on this subject. Responding to the survey should take no more than 2 minutes of your time.

Kind regards

Troy Raney
QlikView Support

Case Description
We are unable to login on Access Point using Safari 5.1 either from MAC OS X (10.6.8) or Windows operating system. In both cases Firefox or Chromes does work. What can we do to resolve this?

This is the response i got from the support

Issue with Access Point using Safari for Windows

Emmanuelle__Bustos — Fri, 05 Aug 2011 15:13:33 GMT

Thanks A Lot Ionut so we just have to wait for the Fixing Bug in another Release

RegardS!!

Issue with Access Point using Safari for Windows

Fri, 12 Aug 2011 11:09:11 GMT

I just had the same issue -- good to know it's not just us!

Re: Issue with Access Point using Safari for Windows

Thu, 08 Sep 2011 14:45:21 GMT

We found this issue is due to some changes in the Javascript engine in the new Safari 5.1 (on Mac OS X Lion and iOS 5, also available on Snow Leopard and Windows).

Eagerly waiting for a fix or a service release of QV! Safari 5.1 will be the only browser for most people on the iPad with iOS 5 when it will be released!

Issue with Access Point using Safari for Windows

shelvinpatel — Fri, 09 Sep 2011 12:49:03 GMT

Does that mean we can't use Qlikview on Ipad either using Safari until the fix is released? Sorry don't want to use Ipad app. Recently upgraded Qlikview to v10 SR3 9065 (non-public release due to printed report issue in 9061) and trying Mac / Ipad. Mac is working fine with Chrome and Firefox but no luck with Safari (5.1).

Issue with Access Point using Safari for Windows

Fri, 09 Sep 2011 13:19:58 GMT

The iPad with iOS 4.x is fine. The iPad with iOS 5 (which is now in BETA) will probably have Mobile Safari with the same Javascript engine as Safari Desktop 5.1...

Re: Issue with Access Point using Safari for Windows

shelvinpatel — Fri, 09 Sep 2011 13:44:43 GMT

Thanks. So as I understand any older version of Safari with non-problematic Javascript engine should work perfectly fine on any version of Qlikview server. It just Safari containing that particular Javascript engine has issue with all version of Qlikview server.

Issue with Access Point using Safari for Windows

Wed, 14 Sep 2011 12:47:15 GMT

Is there somewhere we can go in QlikCommunity or QlikTech website to track progress on bugs and when they're due to be addresses? We hit this one yesterday and it's impeding rollout of our app. thanks.

Re: Issue with Access Point using Safari for Windows

Wed, 14 Sep 2011 12:47:38 GMT

Issue with Access Point using Safari for Windows

Thu, 22 Sep 2011 16:16:08 GMT

We did get a patch for this from QlikTech which resolved the issue - hopefully it'll be included in a future SR (this patch works with the SR3).

Issue with Access Point using Safari for Windows

Anonymous — Fri, 23 Sep 2011 12:23:43 GMT

Hi Milleraa, how did you obtain this patch? I've searched for it at the download section but cannot find anything.

Issue with Access Point using Safari for Windows

Fri, 23 Sep 2011 12:29:15 GMT

It was a custom patch from support - I imagine if you contact them and tell them what you're after they should know about it (I hope!).

Good luck,

Amy Miller

Issue with Access Point using Safari for Windows

Wed, 12 Oct 2011 21:16:38 GMT

Confirmed! doesn work on iPAd with iOS5. Was fine untill iOS4.. but after upgrading today.. stopped working.. Need the patch immediately as ipad version will be use dby executives.

Issue with Access Point using Safari for Windows

Anonymous — Thu, 13 Oct 2011 06:09:46 GMT

I've asked for the custom patch and received it. After installation QlikView on the iPad worked again.

Issue with Access Point using Safari for Windows

Thu, 13 Oct 2011 15:59:39 GMT

We also have this issue at my company. Can you please specifiy what you asked Qlikview and the name of the patch?

Thank You