topic Server Restart - Phoenix Detected in QlikView

Server Restart - Phoenix Detected

bnichol — Mon, 26 Jan 2026 18:19:17 GMT

I had the following error message appear several times in my QVS events log...

120 Error Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck

Does anyone know what this is? The server restarted each time, but there wasn't any significant CPU or Memory load on the system at the time. The server is QVS v9 SR5 running on Windows Server 2008.

Any assistance is appreciated,
B

Server Restart - Phoenix Detected

Brett_Bleess — Tue, 21 Sep 2010 19:07:57 GMT

This used to be an issue back in 8.xx when we had the perfdll.dll file which provided hooks to load performance counters into the Microsoft Performance Monitor. About the only thing that comes to mind here is if you had the QEMC open to the Performance menu on the Status tab or something like that and left it open/running. What I would really recommend is you get a case opened with support on this one as soon as you can provide as much detail on the environment etc as you can to assist us in trying to replicate the issue.

Regards,
Brett

Server Restart - Phoenix Detected

Tue, 28 Dec 2010 18:21:20 GMT

Would you happen to know if there is a work around for this error on QV 8.50? I have a number of sites that have gotten this error. Upgrading our verions of QV is in the works, but I wondered if there was something that could be done in the meantime.

Thanks - Karen

Server Restart - Phoenix Detected

Thu, 26 Jan 2012 08:10:23 GMT

Hi there,

I am getting the same error message in the latest QV version (11 build 111154). Anyone else getting this error in QV11?

//Fredrik

Server Restart - Phoenix Detected

Thu, 02 Feb 2012 12:51:50 GMT

Hello,

I am getting the same error message in Qlikview 10 SR4. Below full description:

Event Type: Error

Event Source: QlikViewServer

EventCategory: None

EventID: 300

Date: 2/2/2012

Time: 9:50:39 AM

User: N/A

Computer: APP3-ENGELOGTEC

Description:

Restart: Server aborted trying to recover by restart. Reasonfor restart: Phoenix detected: Performance monitor stuck

Any idea?

Thanks in advance....

Server Restart - Phoenix Detected

hic — Thu, 02 Feb 2012 13:15:12 GMT

The Phoenix thread is just a thread that restarts the server if it fails to respond in a timely way. In other words - there can be different reasons that caused the server to hang in the first place. So, you may have this message for completely different reasons.

Server Restart - Phoenix Detected

Fri, 03 Feb 2012 08:21:52 GMT

Is there someway to figure out why the server is hanging in the first place. What kind of QV logs should I start with?

The odd thing is that the QVS server is up an running when I go to services on the server, but QMC is saying that QVS is down.

Server Restart - Phoenix Detected

Mon, 06 Feb 2012 16:29:11 GMT

I have just seen this in a QV10SR3 log :

Error Restart: Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck

Again, no clues as to reasons or fix that may be required.

Re: Server Restart - Phoenix Detected

Emmanuelle__Bustos — Fri, 20 Jul 2012 18:22:29 GMT

same for QVS 10 SR3:

Error Restart: Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck

Any Solution??

Re: Server Restart - Phoenix Detected

Tue, 14 Jan 2014 16:20:36 GMT

hi B,

Did u fix the issue? I´m facing the same problem.

Cheers

Re: Server Restart - Phoenix Detected

Emmanuelle__Bustos — Tue, 14 Jan 2014 16:43:20 GMT

Depending your version, an upgrade should fix this

Re: Server Restart - Phoenix Detected

Tue, 14 Jan 2014 16:47:01 GMT

Hi Emmanuelle,

I´m running 11.2 sr5, should I downgrade to test it?

Cheers

Re: Server Restart - Phoenix Detected

Emmanuelle__Bustos — Tue, 14 Jan 2014 16:50:27 GMT

Mmm thats newer version, nop actually you should open a case in Qliktech to best troubleshooting my friend.

Re: Server Restart - Phoenix Detected

Tue, 14 Jan 2014 17:07:47 GMT

I´ll do that, thanks for the tip, but should be nice to hear if somebody fixed it.

Cheers

Re: Server Restart - Phoenix Detected

fredericvillemi — Wed, 22 Jan 2014 09:15:37 GMT

Hello,

i had the same issue on 11.2 SR5 twice in a month.

The support gave me a document about how to rebuild performance counters

How to manually rebuild Performance Counter Library values

I remember i had added Qlikview stats to Windows performance counters, maybe that's this feature which doesn't work correctly ..

Re: Server Restart - Phoenix Detected

Wed, 22 Jan 2014 19:38:10 GMT

Hi Frédéric

We´ll apply this solution on Friday, QlikTech gave me the sameand I´ll keep u posted.

Cheers

Re: Server Restart - Phoenix Detected

Thu, 23 Jan 2014 17:28:51 GMT

I have a client with the same problem in SR5. Did the above fix work?

Re: Server Restart - Phoenix Detected

Thu, 23 Jan 2014 17:32:19 GMT

Hi Debbie,

We will do it tomorrow, we will need Microsoft´s guideance with this one because it´s not QlikView´s issue.

I´ll Keep you posted.

Cheers

Re: Server Restart - Phoenix Detected

Thu, 23 Jan 2014 17:34:02 GMT

Thank you so much.

They upgraded to SR5 to fix one issue and ended up with this one.

Debbie Pyykkonen

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Re: Server Restart - Phoenix Detected

Thu, 23 Jan 2014 18:54:52 GMT

Any way we can set the server to ignore the performance monitor when it fails rather than forcing a service restart?