topic IE plugin client loses connection or cannot connect in QlikView

IE plugin client loses connection or cannot connect

mridzal — Mon, 26 Jan 2026 18:19:17 GMT

Hi Qlikview friends,

we are using the plugin Client to access server documents. We are using named CALs and there is some trouble when trying to connect or working with some Qliks. The plugin version is (according to the server log)

Exe Type	Exe Version
RLS64	8.50.6326.0409.10

The error logged on the server is:

"Could not refresh gracefully"

These user have no problem with other qliks, this error always occurs on 3 specific qliks. Sometimes they can connect, but after 2-3 mouse clicks the connection is lost.

Has anyone experienced a similar issue?

BR,

Muris

IE plugin client loses connection or cannot connect

Thu, 29 Oct 2009 00:31:26 GMT

Simultaneous login by same domain user in different machine? QV will kick the existing document connection out in such a case..

--Arun

IE plugin client loses connection or cannot connect

Bill_Britt — Thu, 29 Oct 2009 18:10:18 GMT

This is normaly caused by the document being reload and the server seeing the new data. If the QVW isn't set for " Server performs refresh automatically without Cleint action". This can be set in the QVW under Document settings/ Server..

IE plugin client loses connection or cannot connect

mridzal — Thu, 29 Oct 2009 19:00:45 GMT

Thanks Arun

The domain users are bound to designated desktop machines. They are not logging onto terminal servers or other desktops so their machine name should be fixed. Although we have named licenses the serve keeps recording a great deal of borrowed licenses for user names that are among named licenses. I am not sure if that's configured correctly, need to check the licensing manual first. This was something consultants did. (attaching new USER CALs to the server)

The weird thing is that this problem occurs only on 2 qliks (out of 40), and only for certain users. I will check the second reply since I think it has something to do with the refresh option. But I am stilled confused why some users never get this error.

BR,

Muris

IE plugin client loses connection or cannot connect

Mon, 19 Apr 2010 18:50:23 GMT

Hey... I am getting the same issue.. Please let me know if you found a resolution for the same..

IE plugin client loses connection or cannot connect

Tue, 11 May 2010 14:06:03 GMT

Thanks a lot. I had the same problem, but it was resolved by setting Refresh mode to "Server performs refresh automatically without client action.

Just to note to everybody else, my symptoms was:
- With IE plugin Qlikview just kicked user out, without any warnings
- With AJAX client I first got this "Connection lost to server.." warning. And sometimes just "Connection lost".
- Logs were saying this "Could not refresh gracefully" like mridzal said.

Re: IE plugin client loses connection or cannot connect

IAMDV — Thu, 27 Feb 2014 13:28:57 GMT

Many thanks Bill. I understand this is very old thread but I wanted to know if we can get around this issue whilst keep the option “Client initiates refresh…”? Users don’t want the new data while doing their analysis. Can we fix this issue?

Thanks in advance.

Cheers,

Re: IE plugin client loses connection or cannot connect

Bill_Britt — Thu, 27 Feb 2014 14:35:38 GMT

HI,

You will have to uncheck the QVS option that "Allow only one copy of Document in Memory". Then when you setup the option in the qvw it will allow the user to refresh the document.

Bill