topic QlikView Server - Quarantine question in QlikView

QlikView Server - Quarantine question

Mon, 26 Jan 2026 18:19:17 GMT

Hi, Just a quick question about CALs and quarantine. I have users who accessed the system once and will not need to again. When I click to delete/deallocate their license, some have gone altogether but some has come up as quarantined. I can't find the rules for the quarantine in the manual, which doesn't really mention the issue.

Can someone tell me the rules - is it related to the user's last time of access (and this is why some just went, because they hadn't accessed recently enough to need quarantining)? I do understand the reasons for having this feature and I'm not questioning that. Basically I'm writing notes for our support guys and I want to be clear on the consequences of them kicking the wrong users and how they can tell.

Thanks,

Keith

QlikView Server - Quarantine question

Fri, 23 Oct 2009 16:13:46 GMT

i think the only rule is "users who accessed the system for more than 24 hours ago are deleted, others are put in quarantine"

QlikView Server - Quarantine question

Anonymous — Fri, 23 Oct 2009 17:07:16 GMT

Hi Keith,

Here's an excerpt explaining the quarantine of CALs:

If the CAL has not been in use for the last 24 hours, it will be
deleted immediately. If the CAL is currently being used or has
recently been used, it will be marked for deletion, and not allow new
sessions for user access through this CAL, but will still occupy an
allocated spot until the Quarantined until time. During this period,
you may undelete by clicking the Undelete button. After the
quarantine period, you may delete the entry manually (by clicking
on the Delete button), or restart the QVS service.

QlikView Server - Quarantine question

Sat, 12 Dec 2009 00:17:06 GMT

The language in the User Document section of the QMC under the Document CAL area says 'The CAL can be formally deleted (either by restart or manually) after the given time'. If you choose the assign a specific person to that document and then want to remove a person who has accessed the document in the last 24 hours the procedures are not clear as I have restarted all the of services with no success and do not understand the manually remove reference.

Kal

QlikView Server - Quarantine question

Tue, 07 Dec 2010 17:34:31 GMT

Same issue here:

I have no "quarantined until" limitations and I am still not able to "automatically" clean up the non quarantined CALs.

I restartet every QlikView service, but that did not help. The only option is to manually select the CALs and click the "delete" button, which just is not "automatically".

Thus the remark (^* The CAL can be formally deleted (either by restart or manually) after the given time) either misleading or incorrect, as a a "restart" of all services does not help and the only option is the manual deletion!

Any advice?!

QlikView Server - Quarantine question

Fri, 17 Dec 2010 09:22:14 GMT

I restarted all the qlikview services but the Cal is still in quarantine.

I need to delete that CAL and add another CAL instead.

It is so annoying, It should not make decisions for me. I want to delete that CAL, What's that to it?

QlikView Server - Quarantine question

patrickbe — Thu, 13 Jan 2011 14:14:03 GMT

I had the same issue. The 24 hours where long gone and still not able to delete the CAL.
Service restart, but still no luck. But eventualy I succeded.

1) Delete the user
2) Apply -> giving the quarantine message
3) Restore the user
4) Apply!!!!
5) Delete the user
6) Apply

This was the solution for me, especially do not forget the Apply in step 4.
Success

QlikView Server - Quarantine question

Mon, 18 Jul 2011 09:09:57 GMT

Thanks for you answer!!!

Had the same issue here, and your hint saved a lot of time for me 🙂

Seems to be a bug?

QlikView Server - Quarantine question

Wed, 23 Nov 2011 11:31:19 GMT

Thank you. I had the same problem. With your step-by-step solution, I could finaly delete a couple of users

QlikView Server - Quarantine question

Wed, 30 Nov 2011 14:28:16 GMT

Hi Patrick, I had the same issue (QV don't release CAL) , by I apply your step-by-step workarround and all works fine.

Thanks,

Christian.-

Re: QlikView Server - Quarantine question

brijesh1991 — Fri, 27 Sep 2013 09:07:47 GMT

Hi, I had the same issue... Neither Doc Cal or NamedCal are not deallocated after 24 hours?? Brijesh

Re: QlikView Server - Quarantine question

Fri, 31 Jan 2014 15:51:58 GMT

I am having the same issue but none of my documents have doc cals assigned yet it still shows that all 20 are assigned. it has been over 24 hours since this happened and no luck. I restarted services, nothing! Frustrating. Any solution?

Re: QlikView Server - Quarantine question

Bill_Britt — Wed, 05 Feb 2014 13:53:19 GMT

Hi Debbie,

I would contact support and have them take a look at this. If you delete a document that have doc Cals assigned to it you will not recover this licenses without a little extra work.

Bill

Re: QlikView Server - Quarantine question

Tue, 06 May 2014 10:49:14 GMT

Have you tried using the command line tool by Rikard Braathen? (he works for qlik)

It helps with the removement step in automating reassignment of cals. A daily or weekly scheduled task in windows seems like a good idea.

You still need to wait for the quarantine time to pass though.

braathen/qv-user-manager · GitHub

Re: QlikView Server - Quarantine question

sonysree88 — Wed, 08 Jan 2020 12:39:22 GMT

Can you please provide the steps with the screenshots for these and 1 more thing is -->its the manual work right but we need this as dynamically

1) Delete the user
2) Apply -> giving the quarantine message
3) Restore the user
4) Apply!!!!
5) Delete the user
6) Apply