topic Re: How to permanently remove quaranined until in QlikView

How to permanently remove quaranined until

Anonymous — Mon, 26 Jan 2026 18:19:17 GMT

I set up a new user, but every day she is getting a message saying she can't access QlikView, and when I go to her Document CAL she has a Quarantined Until time next to her name. I keep removing this, but the next day she has the same problem. How do I stop this happening every day?

I also set up another user, who isn't accessing QlikView as regularly, and every day when I go in to remove the above quarantine, this other user has been deleted from the list of Document CALs.

We have 36 CAL's available, and I have 31 assigned users.

Thanks

Re: How to permanently remove quaranined until

Gysbert_Wassenaar — Sat, 04 Jun 2016 14:09:34 GMT

If you delete the Doc CAL it is put in quarantine for 24 hours. After that 24 hours the Doc CAL can be assigned to a user again. Every time you delete that Doc CAL the user won't be able to use it and it will be quarantined for the next 24 hours.

Re: How to permanently remove quaranined until

Peter_Cammaert — Sat, 04 Jun 2016 16:28:34 GMT

Quarantine state only occurs when a document has been used within the last 24 hours. You cannot remove a quarantine within those 24 hours of forced disuse.

A CAL (Document or Named) that hasn't been used for more than 24 hours (for example a user that has left the company weeks ago) can be removed (unassigned) immediately and will not go into quarantine mode.

Peter

Re: How to permanently remove quaranined until

Anonymous — Mon, 06 Jun 2016 15:17:11 GMT

I haven't deleted this Doc CAL though, she's just been set up as a normal user, I don't know why it keeps deleting one user, and putting another in quarantine.

Re: How to permanently remove quaranined until

Peter_Cammaert — Mon, 06 Jun 2016 16:22:24 GMT

You may find out more about who is doing this by checking the Events logs of the QlikView server. In those logs, every assignment or revocation of a CAL is documented. AFAIK it's farily simple to read the relevant lines in a QVW.

Best,

Peter