topic Re: Application not visible in Access Point in QlikView

Application not visible in Access Point

Mon, 26 Jan 2026 18:19:17 GMT

Hello everyone,

I have an application which has been working for a few weeks. The named users can see it in Access Point as well as people who have a document CAL on it.

The thing is since 2 days, one of the 2 document CAL users hasn't been able to see the application in the Access Point. I don't know about the other one (because she's on holiday). I've tried to allocate another document CAL to a new user to see if it would work and it doesn't, he cannot see the application.

I tried to reload it but that doesn't do anything...

Do you have any idea about what I could try ? Any parameters to change ?

thanks for your help

Have a good day.

Laura

Re: Application not visible in Access Point

PrashantSangle — Fri, 29 Aug 2014 13:59:52 GMT

Hi,

In Section Access Script did you add those userName?

Regards,

Re: Application not visible in Access Point

Fri, 29 Aug 2014 14:08:21 GMT

Hi Max,

There is no Section Access in the script... And I think if there was one, the document CAL user could still see the app but would get an error message while clicking on it.

Any other idea ?

Re: Application not visible in Access Point

PrashantSangle — Fri, 29 Aug 2014 14:10:55 GMT

Hi,

What error message you are getting?

Regards,

Re: Application not visible in Access Point

cspencer3 — Fri, 29 Aug 2014 14:11:41 GMT

I have had an issue where a backup file for named user licenses overwrote the existing one and half of our users had lost their named licenses. I wonder if something similar happened here? Also, do you give access to each dashboard by listing users or just all authenticated users? If it is the first option you may need to double check that they are added to the dashboard. Unsure what would have caused this though.

Re: Application not visible in Access Point

Anonymous — Fri, 29 Aug 2014 14:12:24 GMT

Hi Laura,

Maybe you didn't give right NTFS for these users?

Regards,

Julien.

Re: Application not visible in Access Point

PrashantSangle — Fri, 29 Aug 2014 14:20:24 GMT

Hi,

Also check in QMC (Qlikview Management Console)->Document tab->User Document->Select Document for which you want apply Doc Cal->Document Cal->No of Cal allocated to this document->[Enter no of Doc cal you want to assign]-> In Below Box Add those User Name.

Regards,

Re: Application not visible in Access Point

Anonymous — Fri, 29 Aug 2014 14:26:59 GMT

Hi Laura,

Did you find something in all these anwsers ?

Regards,

Julien.

Re: Application not visible in Access Point

Fri, 29 Aug 2014 15:07:54 GMT

Hi,

No, I haven't found anything. Everything looks okay in QMC...

I will try with a copy of my application.

Thanks for your help

Re: Application not visible in Access Point

Fri, 29 Aug 2014 16:06:00 GMT

I am wondering if this could be a general problem with my licences ?

because, since one of my Document CAL user needed to see the app, I gave him a named CAL. TO do so, I had to delete one named CAL and usually, there is a quarantined time before it is removed. And when I did it, the named licence was directly removed...

This is weird, don't you think ??

Re: Application not visible in Access Point

Colin-Albert — Fri, 29 Aug 2014 16:12:52 GMT

A cal will be deleted immediately if the user has not accessed QlikView is the past 24 hours.

The quarantine time is only activated if the user has used QlikView in the past 24 hours.

Re: Application not visible in Access Point

ashfaq_haseeb — Sun, 31 Aug 2014 07:30:12 GMT

Hi,

For Problem 1. I suggest to make sure that you add this user to NTFS security file system.

For Problem 2. make sure the user is not logged in for the next 24 hours. Or the counter will be reseted to next 24 hours from his last login attempt.

Regards

ASHFAQ.

Re: Application not visible in Access Point

Mon, 01 Sep 2014 07:28:08 GMT

Hello everyone,

Ad I told you, the document cals weren't working anymore...

Since someone really needed to see the application, I gave to this person a named CAL licence but she cannot see any applications !

I have no idea what's going on...

I am wondering if I should call QV support...

Do you have any idea ?

Thank you for your help

Re: Application not visible in Access Point

ashfaq_haseeb — Mon, 01 Sep 2014 07:38:20 GMT

Hi,

Before contacting support make sure you have tried all the suggested solution.

If you are confident enough, that you tried everything.

Then you must contact support.

Regards

ASHFAQ

Re: Application not visible in Access Point

Mon, 01 Sep 2014 08:42:45 GMT

Hello everyone,

I think the problem is related to the domain of the users. I have tried to allocate a NAmed licence to someone who is on the same domaine as the server and it worked.

I have tried to contact the IT of my company but I'm not sure someone will be able to help me...

Anyway thanks for your help

Re: Application not visible in Access Point

Tue, 02 Sep 2014 07:42:24 GMT

Hi Ashfaq,

What is the NTFS security file system ?

I will try to look at it but as I said before, it used to work fine before... so I'm not even sure this is a qlikview problem...

For all user who are in domain A, it's like none of the CALS (document or named) are working... whereas it's works fine for users who are in domain B.

thanks for your help

Re: Application not visible in Access Point

ashfaq_haseeb — Tue, 02 Sep 2014 07:45:35 GMT

Hi,

In this case your QlikView must be joined to domain B.

Inorder Domain A user access QlikView then you need to create trust between them.

Or try with 11.2 sr7 as is supports cross domain authentication.

Hope it helps

Regards

ASHFAQ

Re: Application not visible in Access Point

Tue, 02 Sep 2014 07:53:07 GMT

Thanks for your reply.

What is 11.2 sr7 ?

Ok, this is a new release of QV. Does this mean I have to install everything again ? Do I have to pay for it ?

Do you think that is possible that trust between domain A and Qlikview broke ? (since it was working fine before)

thanks again

Re: Application not visible in Access Point

Bill_Britt — Tue, 02 Sep 2014 12:26:38 GMT

Hi,

When QVS tries to see what you are authorized to, it will look at the NTFS/DMS permissions and if you have rights there and if "filter AccessPoint Document list Based on Section Access" is enabled, QVS will check Section Access to see if the user has rights to open the document.

Please note, CALs are not checked till you try to open a document in AccessPoint.

Bill