topic Re: Some users using the web interface can't scroll, select and export to excel in QlikView

Some users using the web interface can't scroll, select and export to excel

Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I have some of the users that login through the access portal but can't scroll tables or export to excel.

I am getting crazy here.

Any idea ?

Thanks

Re: Some users using the web interface can't scroll, select and export to excel

swuehl — Sun, 07 Jul 2013 08:33:22 GMT

You can allow export to excel to certain users only in QMC. So please check the setting (under User documents, AFAIR).

Not sure about the scrolling.

Re: Some users using the web interface can't scroll, select and export to excel

Sun, 07 Jul 2013 13:56:30 GMT

Thanks swuehl.

I guess I am doing something terribly wrong.

Looking at Documents->server->Availability --> evrything is checked (see below).

And actually when I am login-in with the same user into a different computer, it is working for me.

Re: Some users using the web interface can't scroll, select and export to excel

swuehl — Sun, 07 Jul 2013 14:51:58 GMT

Which client are you using? If you are using IE plugin, have you double checked that all users / computers have the latest /same version installed?

Re: Some users using the web interface can't scroll, select and export to excel

Thu, 11 Jul 2013 08:32:38 GMT

Thanks Swuehl.

Actually most of my users are using Chrome and Firefox.

It is SO strange.

I actually tried now Internet Explorer (on windows 8 so its the latest) and it WORKS !

But still on Chrome and Firefox it is not !!!

Re: Some users using the web interface can't scroll, select and export to excel

simon_minifie — Tue, 07 Jan 2014 12:01:40 GMT

Hi there,

I have a client with the same issue.

Did you get to the bottom of it?

Thanks,

Simon

Re: Some users using the web interface can't scroll, select and export to excel

Tue, 18 Feb 2014 10:18:13 GMT

Not really.....

What I did find is that they had to go and use Internet Explorer and not Chrome.....

Re: Some users using the web interface can't scroll, select and export to excel

Thu, 03 Jul 2014 22:54:48 GMT

Hi,

I'm getting the same issues. Did anything get resolved other than getting them to use IE?

Thanks,

Adam

Re: Some users using the web interface can't scroll, select and export to excel

sasikanth — Fri, 04 Jul 2014 03:30:04 GMT

Please check once in your document properties

weather you are allowing Export or not

settings-->Document Properties-->security-->check Allow Export option

Try once

Re: Some users using the web interface can't scroll, select and export to excel

Fri, 04 Jul 2014 03:35:57 GMT

Hi,

The Allow Export option is ticked anyway. But I don't think the issue is a document setting as tables work fine when opened through my browser.

Thanks,

Adam

Re: Some users using the web interface can't scroll, select and export to excel

gainkarthi — Mon, 07 Jul 2014 09:15:47 GMT

What mode did you open using IE8 ?

Is that IE plugin version or Ajax Zero footprint ?

Regards,

Karthi

Re: Some users using the web interface can't scroll, select and export to excel

sudeepkm — Mon, 07 Jul 2014 09:20:46 GMT

it looks like a version in compatibility between QlikView and internet browser. Have you already checked the Release notes for the QlikView version you have installed?

Re: Some users using the web interface can't scroll, select and export to excel

Bill_Britt — Wed, 09 Jul 2014 12:10:31 GMT

Hi,

What version are you running?

Bill

Re: Some users using the web interface can't scroll, select and export to excel

Thu, 10 Jul 2014 08:25:44 GMT

11.2 SR5

Re: Some users using the web interface can't scroll, select and export to excel

Bill_Britt — Thu, 10 Jul 2014 11:22:57 GMT

Hi Adam,

I see there was a bug that listed the issue as:

AJAX: Scrollbars don't work on Firefox or Chrome when using a Windows 8 PC with touch screen

Could this be your issue?

Bill

Re: Some users using the web interface can't scroll, select and export to excel

Thu, 10 Jul 2014 11:29:39 GMT

Hi Bill, they were just normal PC's running Windows 7.

It's not just the scrollbars either, they can't click in the table and there is no export to Excel button.

Re: Some users using the web interface can't scroll, select and export to excel

Thu, 10 Jul 2014 11:40:18 GMT

Hi,

touch screen features enabled on this PC?

Re: Some users using the web interface can't scroll, select and export to excel

Bill_Britt — Thu, 10 Jul 2014 14:19:08 GMT

Hi Adam,

I would open a support ticket on this issue.

Bill