topic Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item) in QlikView

Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Mon, 26 Jan 2026 18:19:17 GMT

Hello !

Since yesterday I have had problems when creating new user (calls and nameds)

I would like to know how to solve the problem below:

"An unhandled error occurred.

Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item"

My license is valid for both, the server and the publisher. and I still have 3 named and 10 calls available.

May this this issue that we are facing an instability on installation?

Is there any xml file corrupted?

Can you help me?

I appreciate any tip you can provide me

Best regards

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

alexpanjhc — Fri, 28 Jun 2013 15:55:21 GMT

Is this getting resolved? I am having the same issue the only difference is that when I change the folder location I am seeing this error.

thanks!

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

diego_a_barboza — Wed, 11 Sep 2013 18:37:47 GMT

I have exactly the same error message when I try to add a new mounted folder

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Wed, 25 Sep 2013 13:25:04 GMT

I am getting this same error when I try to change the folder locations in the Management Console. Why is this error occurring?

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

diego_a_barboza — Wed, 25 Sep 2013 14:24:42 GMT

According to what I was told by my local support team, this should be fixed after upgrading to QV v11 SR3 (our current version was v11 SR2 by that time) however, this didn't fix anything. After giving a second look to it, our local team now says it could be related to some xml files that are not properly set up, so I had to send them a copy of the whole QlikTech Folder so they can check that.

Still waiting on an answer on this.

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

mvanlutterveld — Wed, 02 Oct 2013 14:21:04 GMT

The same thing here. Very inconvienent trying setting up the QVS environment.

Anyone from QlikTech maybe?

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

martijn — Wed, 02 Oct 2013 14:21:40 GMT

Here the same. Any news from QlikTech? We're also on v11 SR3

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

martijn — Fri, 04 Oct 2013 11:22:08 GMT

What worked for me was stopping all services, redirect de logfiles to its original place (during installation I moved the logfiles to another location) and restart the services. After that I had to add the license again and it all worked fine again. Even after I redirected the redirected logfiles again. I'm not sure what exactly happend, but I got it fixed again...

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

agigliotti — Thu, 05 Dec 2013 17:06:17 GMT

Hello,

I'm facing the same issue trying to set authentication to DMS.

I'm using version 11.20 SR4 (11.20.12129.0)

Can someone help me to fix it ?

Many thanks in advance.

Best Regards

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

diego_a_barboza — Tue, 10 Dec 2013 21:00:02 GMT

After doing some research, this is how the issue was fixed:

Problem: No changes could be done in the QMC configuration menu, anytime we tried to change something we got the Unhandled error message. We couldn't add publish folders, change email notifications, etc...

Analysis: Our QV installation was set up in two servers: One Server and one Publisher, and only the cluster for Publisher server was working.

Solution; the last lines of the file C:\ProgramData\QlikTech\ManagementService\QVPR\QDSCluster.xml had to be modified, in order to re-define the location of the Server that had issues with the cluster. (the lines are between </xs:schema> and </NewDataSet> )

NOTE: This solution will only work if you have set up your Publisher and your Server in different locations. If they are all in the same place, the situation should be different.

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Fri, 21 Mar 2014 23:11:15 GMT

I have the same problem and tried all sugesstions - still got the error. By now I am using the original folder to place my docs, but it's a temporary solution.

Please, help!

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Mon, 24 Mar 2014 10:29:03 GMT

Hi Krasi,

What version of QlikView are you on?

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Mon, 24 Mar 2014 11:43:42 GMT

Initially I was on 11 sr4, then upgraded to 11 sr5. Also tried to downgrade to 10r5 but I had issues with the QVWS.

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

diego_a_barboza — Tue, 26 Aug 2014 12:35:46 GMT

Did you try checking file QVPR\QDSCluster.xml

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Tue, 11 Aug 2015 09:27:49 GMT

Hi Diego,

What exactly do I have to change in the file QVPR\QDSCluster.xml. I have 3 QlikView servers in the file.

Fredrik

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

Bill_Britt — Tue, 11 Aug 2015 19:03:42 GMT

Hi,

This normally is caused by a issue with your QVPR database where you have invalid GUIDs. Best to contact support for their help.

Bill

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

diego_a_barboza — Wed, 30 Sep 2015 18:39:27 GMT

We had a similar issue some time ago and, after some troubleshooting, our QV team found out that some of the parameters for the QV servers were not updated: We had a migration a month before then (to a new server, but keeping the same QV Version) and everything seemed to be working fine... but when we needed to add a new publish folder we couldn't; then, some new users reported that they couldn't access to the dashboards (they were not getting the licenses)

Hope this helps.

Re: Issue when creating new user (Validation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one itemValidation of QDSSettings object failed: QDSGeneral.ClusterInfo must contain at least one item)

pedrolau — Wed, 20 Apr 2016 23:23:55 GMT

Bill, I think you are right, this happend to one of my customers today trying to add a new mounted folder. I did a restore from a previous QVPR and everything works fine now. Thanks!

Alfredo