topic Re: Unable to load license key in QlikView

Unable to load license key

marsmike — Mon, 26 Jan 2026 18:19:17 GMT

I just got a new laptop for testing. It's a Windows Surface laptop with Windows 8. I have a developer license and am currently using QlikView 11 on another laptop.

I just downloaded the personal edition of QV 11 onto the new Windows 8 laptop. I tried inputting my license key and control number but I get a message saying "Unable to obtain License Information for your license key. Please contact QlikView support for assistance."

In addition to the license key and control number, you also have to provide a username. Does the username have to be the same as on the old laptop? How can I determine what usename was set up? I don't see it listed anywhere within the app.

I also watched the 100 second video on how to add the license....that's when I get the error message.

Thanks,

Mike

Re: Unable to load license key

sbaldwin — Tue, 11 Feb 2014 11:32:01 GMT

Hi, the username is irrelevant and doesn't go anywhere when you apply a license, could it be the licence cannot be deployed to more than 1 machine? however usually when i get that error it can be resolved by pasting in the LEF information, you can get this from your old machine here: C:\ProgramData\QlikTech\QlikView (assuming windows 7)

Thanks

Steve

Re: Unable to load license key

Jimmie_Gull — Thu, 20 Feb 2014 08:16:35 GMT

I agree with Steve, the user name is irrelevant. Did you have access to Internet at the time?

Re: Unable to load license key

marsmike — Thu, 20 Feb 2014 11:57:03 GMT

Thank you, gentlemen.

According to QlikView, it is a licensing issue - the same license cannot be installed on two different machines at the same time.