topic Re: Custom directory problem. in QlikView

Custom directory problem.

Mon, 26 Jan 2026 18:19:17 GMT

Hi,
when i am trying to add user in custom directory its get deleted automatically....

when i checked the xml path i.e. programdata>>Qliktech>> directoryserviceconnector ... for custom directory data its showing customdirectorydata(deleted <date and time>)....

if any faced or know the solution please reply....

Thanks in advance.

Rajendra

Re: Custom directory problem.

Bill_Britt — Mon, 10 Feb 2014 15:49:33 GMT

Hi,

What version are you running and is there any information in the log files?

Bill

Re: Custom directory problem.

Tue, 25 Feb 2014 06:48:17 GMT

Hi All,

Thanks for your support,

I have solved the problem after long observation I found the reason and corrected the same.

Regards,

Rajendra

Re: Custom directory problem.

manojkulkarni — Tue, 25 Feb 2014 06:51:58 GMT

could you provide the solution, so it will be helpful for others as well.

Re: Custom directory problem.

Tue, 08 Apr 2014 09:08:46 GMT

What was the solution?

Re: Custom directory problem.

Mon, 02 Jun 2014 05:51:24 GMT

Sorry for late reply,

I installed new server and removed the license from old server while migration but some how the license not deleted from old server and same license being used in new server so because of that it was not allowing to create custom directory user list and XML file was being deleted every time.

I have license removed and stop the services from old server and problem gets solved.

Regards,

Rajendra

Re: Custom directory problem.

Anonymous — Wed, 10 Aug 2016 13:30:46 GMT

I have observed this problem in version 11.20.12860.0

Here is what I think is happening.

When you open the management Console I believe it is caching a version of this file.

C:\ProgramData\QlikTech\DirectoryServiceConnector\CustomDirectoryData

This file holds all custom users and groups.

The problem arrises when you have multiple administrators.

When they open the management console and add users.

Then they are updating a cached version of this file(CustomDirectoryData) which may have been updated by another administrator.

As a workaround, I ensure that I kill all IE sessions on my server before I add users. Ive not seen the problem since.