topic How da heck do I log a Support Case? in QlikView

How da heck do I log a Support Case?

Mon, 26 Jan 2026 18:19:17 GMT

I found a bug in Qlikview and want to log a Support Case for this. I havent done this before and tried to find an e-mail address for this but couldnt.

So I wonder how I do this?

I dont intend to spend 1-2 hours to find out what to do to help improve the product. I dont know why it is so hard to find where to log support cases if that is made in order to limit the number of support cases or not. Anyways there needs to be easier access for this. This is where the future is heading, companies opening up and getting easier to get into contact and communicate with.

//Fredrik

Re: How da heck do I log a Support Case?

alexandros17 — Fri, 24 Jan 2014 10:24:07 GMT

->Create ->New Discussion

Write the question

Select the Area

Hope it helps

Re: How da heck do I log a Support Case?

Fri, 24 Jan 2014 11:42:33 GMT

Well that is not really pasing the issue to the development team.

I dont have a question. I have an issue that should be brought into the development teams review and resolve process. It is something that takes a longer time to resolve and you need access to the source code.

Re: How da heck do I log a Support Case?

Colin-Albert — Fri, 24 Jan 2014 11:44:24 GMT

You should log the issue with your reseller partner, who will have access to open a case with QlikView.

Re: How da heck do I log a Support Case?

ashwanin — Fri, 24 Jan 2014 12:00:18 GMT

Send mail to QlikView Support - Qoncierge <qoncierge@qlik.com>

Re: How da heck do I log a Support Case?

Wed, 05 Feb 2014 17:14:12 GMT

Thanks Ashwani.

Actually, we have a web form -- Contact Qlik Qoncierge Service | QlikView -- for folks needing assistance with their user account: If you cannot log in or have general user account issues please contact Qoncierge via this form. In fact, Qoncierge is great for assisting when you are not sure where to start with just about any question you may have regarding QlikView.

Carlos

Re: How da heck do I log a Support Case?

Thu, 06 Feb 2014 09:55:26 GMT

Hi,

the easiest way should be an email to support@bla.com. But if you without any QV license, you only can use the community.

If you working for a QlikTech Partner, you have to go to the partner portal and submit a case.

/olli

Re: How da heck do I log a Support Case?

Thu, 06 Feb 2014 10:16:06 GMT

I have logged a Support Case for it after getting information on here that it is the right way to proceed. It is not really a Support Case in my view since it is not affecting the performance at a customer.

Anyway I also wrote this thread to put a light on that it should be easier to find where to contact if you have any questions. That was not entirely clear. It is better if it is easy to find where to contact not having to search a long time to find this information.

Re: How da heck do I log a Support Case?

Thu, 06 Feb 2014 10:16:41 GMT

Thank you for informing about the Qoncierge Service.

Re: How da heck do I log a Support Case?

Thu, 06 Feb 2014 10:19:04 GMT

Have a try to the support onboarding program 😉

Re: How da heck do I log a Support Case?

Bill_Britt — Fri, 14 Mar 2014 17:38:59 GMT

HI,

If you have go to the Qik.com web page you would have found complete information on getting to support. Here is the like to the Support Page.

Bill

Re: How da heck do I log a Support Case?

Wed, 26 Mar 2014 11:49:02 GMT

Hi Fredrik, there are a number of ways to contact support! You can call 0200-817817 (toll free swedish number), you can send an email to support@qlik.com or you can create a case in the customer portal. Even if you have found a bug, this should go to support who then files a bug report of it to our R&D department.

Support are here to help you with any technical issues you might have.

All information can be found here:

www.qlik.com/us/services/support/product-support

If you have questions about something else, like licenses, or how to get in contact with your account manager etc, then I would recommend you to get in contact with Qoncierge as described above.

I hope this will help you in the future!

Kind Regards

Katarina