topic Re: Report not coming in email for a Particular User? in QlikView

Report not coming in email for a Particular User?

dmohanty — Mon, 26 Jan 2026 18:19:17 GMT

Hi All,

In one of my QVW screen, I have placed an Input Box, where users have to write their respective work email ids (They are opeing the file in IE Plugin). Then clicking a button beneath it, a report (in excel and PDF) will be sent to that particular email entered.

The Button has a long Macro code written to generate report in email provided.

All the business users including me are able to get that report through mail, but ONE particular user is not able to get any report. He is not getting any errors as well. For other users the report is taking hardly 2 minutes to come through email.

I tried taking his email id and entering at my system and he is able to get the report in his email. but he is not able to do at his system. What could be the possible reasons for it?

PS: We have 150 CALS, and the particular user has a valid licence as well.

Regards!!!

Re: Report not coming in email for a Particular User?

vikasmahajan — Tue, 14 Jan 2014 10:04:35 GMT

Please check following thing

- This person's EMAIL id is correctly mapped in macros

- Whether Generated mail gone into Junk folder

- Whether in mail server this emails are auto forward to another person

- Check with his alternative email whether mails is coming ?

Hope this help you some !!!

Vikas

Re: Report not coming in email for a Particular User?

dmohanty — Tue, 14 Jan 2014 10:19:07 GMT

Hi Vikas,

No Email IDs have been hardcoded or mapped in Macros. They are just taken from the input box Around 102 email ids are working fine and those are getting reports in emails, except one particular.
No emails are going into Junk Folder. When I am entering his email id at my system, he is getting mails in his inbox. But when he is doing at his own laptop, he is not getting any emails.
In mail Server no emails are auto forward to another person.
Alternative emails (personal emails) can't be tested as a part of security. But all emails (102 as of now) available under a particular domain are tested and working fine.

Regards!!

Re: Report not coming in email for a Particular User?

vikasmahajan — Tue, 14 Jan 2014 10:24:21 GMT

PFA

Ony Way of testing is this in this document.

Vikas

Re: Report not coming in email for a Particular User?

vikasmahajan — Tue, 14 Jan 2014 10:25:32 GMT

PFA document as per setting in SMTP server ip test it.

Vikas

Re: Report not coming in email for a Particular User?

richard — Tue, 14 Jan 2014 10:41:34 GMT

Check if there are any e-mailrules set in his mailbox.

Re: Report not coming in email for a Particular User?

dmohanty — Tue, 14 Jan 2014 10:43:21 GMT

Thank you Vikas for helping hand.

This approach is known to me, but I Have not tested it yet. I will see if this is associated anyway with my approach!

Will let you know.

Re: Report not coming in email for a Particular User?

dmohanty — Tue, 14 Jan 2014 10:45:14 GMT

Hi Richard,

Not sure. will check it.

But how come he gets an email, when I am doing it from my system (or some other system). But when he does from his laptop, he never gets an email after clicking the button.

Regards!

Re: Report not coming in email for a Particular User?

richard — Tue, 14 Jan 2014 10:48:29 GMT

OK, give it a check.

I think your Windows Eventviewer might give you a good way to search for your solution.

Re: Report not coming in email for a Particular User?

vikasmahajan — Tue, 14 Jan 2014 10:53:11 GMT

Even this approach is helped me lot when I have some issue with our firewall

Good luck.

Vikas

Re: Report not coming in email for a Particular User?

vikasmahajan — Wed, 15 Jan 2014 06:39:10 GMT

Finally you able to resolve the same ?

Vikas

Re: Report not coming in email for a Particular User?

dmohanty — Fri, 17 Jan 2014 08:56:57 GMT

Not really Vikas,

Seems problem is not within QlikView. It might be in INternet/Intranet or with some connectivities!

Re: Report not coming in email for a Particular User?

vikasmahajan — Fri, 17 Jan 2014 09:09:22 GMT

by putting SMTP IP whether test mail is getting ?

if no then there is definitely problem in internet or firewall.

Vikas