topic Re: Problems with licences in QlikView

Problems with licences

marwen_garwachi — Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I have some broblems with Licences and QVW Server :

When I want to show the license page of the Qlikview management console, the internet browser hangs

After a few minutes we see the following page (like we never imported a license LEF file) and the error message at the bottom of the page server is Down (but it isn’t down at all)

(even if we restart the server and look again, same problem)

The problem is not raised after a migration or system or Qlikview change, is possible raised after a windows update, we are not sure

Result is that the server can be accessed externally by our clients, but we can only develop with one specific user instead of 5 users

+ bizar : this only developUser can only be successfully used if you start an rdp session from a specific (other) userprofile

Figure : licenses are empty and message server is down at the botton

Windows Application Eventviewer shows : System.Exception: Failed to retrieve CAL configuration from QlikView Server at QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope

Figure : Qlikview management console tab about

LEF FILE :

NAMED_CAL_BY_MACHINE_ID;NO;;

NUMBER_OF_SESSIONCALS;1;;

NUMBER_OF_USAGECALS;10;;

NUMBER_OF_USERCALS;5;;

PRODUCTLEVEL;10;;2012-01-01

Anyone can help ?

Thanks in advance

Re: Problems with licences

Thu, 09 Jan 2014 15:58:50 GMT

Restart all your qlikview services for a start

Re: Problems with licences

marwen_garwachi — Thu, 09 Jan 2014 16:04:53 GMT

Done bu same problem

Re: Problems with licences

fabrice_lawson — Thu, 09 Jan 2014 16:10:56 GMT

1.sorry to say this, but it appears that the product level is 2 years old.

I am not sure if this is the issue nevertheless it needs to be verified.

2. you are running 10 SR2 and the green mark is pointing at Publisher license and the lef you pasted is not a publisher lef

3. you can try from the local client;

open qv local client, go to user preferences> locations and choose QlikVIew Management Console, paste in the URL for the QMC and apply and close the user preferences

now go to tools and choose open qlikview management console

4. do you open the QMC on the machine where the QVS is installed? if not could you try that as well

5. if none of the above helped, make sure you get the lef updated, stop the services, if you have internet connection, then just apply the license number and the control number, if not then paste the updated lef before apply.

looking forward to your feedback.

Re: Problems with licences

marwen_garwachi — Thu, 09 Jan 2014 18:21:13 GMT

2. same problem : the management console hangs for 3 minutes and than show a screen without licenses

4. Yes I work with an RDP session in the machine where QVS is installed

5. I cannot write into the inputfields of the left side (the qlikview server licence fields, but I can write in the inputfields on the rightside the publisher license …)

Thanks for you help so far

Re: Problems with licences

fabrice_lawson — Thu, 09 Jan 2014 21:52:09 GMT

ok,

stop all services, rename the qliktech folder under C:\ProgramData and restart the services, this will create a new QlikTech folder. try to apply the license again. do you have the same issue?

Re: Problems with licences

fkeuroglian — Thu, 09 Jan 2014 23:17:19 GMT

1)Delete the qlikview server

2) Delete all the folder in c: about qlikview

3) re install qlikview server

when you reinstall , qlikview will create properly all the folder structure

good luck

Fernando

Re: Problems with licences

fabrice_lawson — Fri, 10 Jan 2014 08:07:50 GMT

I will suggest a rename instead of just delete. So you can at least roll back if it doesn't work

Re: Problems with licences

marwen_garwachi — Fri, 10 Jan 2014 11:24:25 GMT

I can't Delete the QVS...

I found the problem by checking the logs I find this message error.

I know where the problem is but I don't know how to solve this.

LDAP points to a wrong adress, but I don't have access to QMC so I can not rectify

Any solution ??

Thanks !

9/01/2014 14:27:02.4042430 Warning (ActiveDirectory.ActiveDirectoryProvider) Fetching directoryentry LDAP://VT.local/RootDSE failed: The server is not operational.

9/01/2014 14:27:02.4042430 Warning (ActiveDirectory.ActiveDirectoryProvider) Exception while initializing LDAP://VT.local: The server is not operational.

9/01/2014 14:27:02.4354442 Error (DSC.DirectoryFramework) setup path not successful for user 'g0002' at 'LDAP://VT.local': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

at System.DirectoryServices.DirectoryEntry.Bind()

at System.DirectoryServices.DirectoryEntry.get_NativeObject()

at ActiveDirectory.ActiveDirectoryProvider.GetDirectoryEntry(String _path)

at ActiveDirectory.ActiveDirectoryProvider.SetupPath(String _path, String _username, String _password)

at DSC.DirectoryFramework.SetupResource(String id, String type, String path, String username, String password, Boolean enabled, IDictionary`2 newSettings)

9/01/2014 14:27:02.4354442 Warning (DSC.DirectoryFramework) Setting up adDSP 'LDAP://VT.local' wasn't successful: The server is not operational.

Re: Problems with licences

Fri, 10 Jan 2014 11:34:14 GMT

Hi ,

Clear your license and use http://lef1.qliktech.com/manuallef/ to generate lef and paste in the settings and it will automatically restart qlikview server.

Regards,

Abhishek Neti

Re: Problems with licences

fabrice_lawson — Fri, 10 Jan 2014 13:06:58 GMT

Great work!

if you have access to the programdata folders, you change change by first stop the DSC (directory service connector), and C:\ProgramData\QlikTech\DirectoryServiceConnector\Resources in xml here you have the information about your dsc setup

Re: Problems with licences

Bill_Britt — Fri, 10 Jan 2014 13:28:37 GMT

Hi Marwen,

What version of QlikView are you trying to install? With the license you have you can't install in version that was created after 2012-01-01. So, version 11.20 will not accept this license. Also, the service account has to be a memeber of the local administrator group.

Bill

Re: Problems with licences

fabrice_lawson — Fri, 10 Jan 2014 13:32:06 GMT

Hi Bill,

this is not a new installation, it seems like the DSC has changed the settings to default after the license has expired.

Anyway the issue occurred when he tried to update the license.

check the logs,

9/01/2014 14:27:02.4042430 Warning (ActiveDirectory.ActiveDirectoryProvider) Fetching directoryentry LDAP://VT.local/RootDSE failed: The server is not operational.

9/01/2014 14:27:02.4042430 Warning (ActiveDirectory.ActiveDirectoryProvider) Exception while initializing LDAP://VT.local: The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

at System.DirectoryServices.DirectoryEntry.Bind()

at System.DirectoryServices.DirectoryEntry.get_NativeObject()

at ActiveDirectory.ActiveDirectoryProvider.GetDirectoryEntry(String _path)

at ActiveDirectory.ActiveDirectoryProvider.SetupPath(String _path, String _username, String _password)

at DSC.DirectoryFramework.SetupResource(String id, String type, String path, String username, String password, Boolean enabled, IDictionary`2 newSettings)

9/01/2014 14:27:02.4354442 Warning (DSC.DirectoryFramework) Setting up adDSP 'LDAP://VT.local' wasn't successful: The server is not operational.

And according to Marwen, the LDAP is not correct

Re: Problems with licences

marwen_garwachi — Fri, 10 Jan 2014 16:26:43 GMT

okay, if I correct the address directly on the xml, it will have an impact on dashboards that are published (I do not want to interrupt our customers' access to their statistics) ?

I think there should be settings in the registry config file or something?

Regards