topic no USER CAL for your account in QlikView

no USER CAL for your account

Mon, 26 Jan 2026 18:19:17 GMT

Hi,

I have users that are listed in the QMC as quarantined until HH:MM:SS and they are getting the message "Access denied The server has no USER CAL for your account. Please contact your system administrator."

I understand that this happened when i tryed to delete the users and that they get quaratined for 24 hours before being removed from the list.

But the user cant wait 24 hours, so how will I do to "activate" him again?

/ Jessica

no USER CAL for your account

suniljain — Wed, 16 Feb 2011 10:58:04 GMT

you can get this error message when All licences occupied.and someone try to open application.

no USER CAL for your account

Wed, 16 Feb 2011 11:06:37 GMT

There are licences left...

But that was one of the reasons that I deleted users, to get some free licences.

Any other suggestions?

no USER CAL for your account

suniljain — Wed, 16 Feb 2011 11:08:57 GMT

pls restart the qlikview services and then try ones again.

no USER CAL for your account

Wed, 16 Feb 2011 11:14:51 GMT

The Qlikview server is restarted, is that the same as Qlikview services?

no USER CAL for your account

Miguel_Angel_Baeyens — Wed, 16 Feb 2011 11:29:41 GMT

Hello Jessica,

If you only want to restore their licenses, you can undo the quarantine in the QlikView Enterprise Management Console, System, Licenses, QlikView Servers, and on the right pane Client Access Licenses (CALs), Assigned CALs, and clicking on the blue turning arrow icon (Restore) that appears instead of the Remove one. Then the user is assigned again to his license.

Hope that helps.

no USER CAL for your account

Wed, 16 Feb 2011 11:44:16 GMT

Sow simple...

Thanks! Thats solved my problem 🙂