topic Re: Problem with bookmarks in AJAX client - missing OK button in QlikView

Problem with bookmarks in AJAX client - missing OK button

Mon, 26 Jan 2026 18:19:17 GMT

Hi,

our users are facing issue with bookmarks when opened in "Full Browser Version" (AJAX). Can't create new bookmarks with this client, 'OK' button is missing, when 'Cancel' button is hit, then documents stop working, nothing happens. Creating bookmark with IE Plugin works, so far.

Not working on PROD, on QA it's working so it's not caused by browser (tested on IE 8 and IE 11). On both servers is installed identical QV version 11.20.12859.

Any suggestion is welcomed.

Re: Problem with bookmarks in AJAX client - missing OK button

Bill_Britt — Fri, 24 Jul 2015 18:30:11 GMT

Hi Dusan,

I just tested it on my system (running IIS) and I don't see the issue. I would try clearing the cache and if that doesn't help open a ticket with support.

Bill

Re: Problem with bookmarks in AJAX client - missing OK button

Sat, 25 Jul 2015 04:35:39 GMT

Thank you, but clearing cache didn't helped. I even didn't opened the report before and on first time I couldn't create Bookmark. (We are running on QV Web server).

Re: Problem with bookmarks in AJAX client - missing OK button

Bill_Britt — Mon, 27 Jul 2015 12:58:03 GMT

Hi,

I have tested this on 2008 R2 with QVWS and I am not able to reproduce it. You can contact support and see if they can help find a solution.

Bill

Re: Problem with bookmarks in AJAX client - missing OK button

Thu, 30 Jul 2015 13:22:20 GMT

Check C:\Program Files\QlikView\Server\QlikViewClients\QlikViewAjax\htc\QvAjaxProperties.js

Line 18: if (!IS_TOUCHENABLED) {

is not correct

Changing this line to:

Line 18: if (!Qva.userAgentDetector.get("touchEnabled")) {

Fixes this issue.

In my case this issue aroused after upgrade of QVS. Possibly .js hasn't been rewritten.

Re: Problem with bookmarks in AJAX client - missing OK button

Fri, 31 Jul 2015 06:27:02 GMT

Thank you Petr for hint, I can confirm that the files for clients (e.g.QvAjaxProperties.js) are different on PROD compared to QA (where it's working). So that will be the rootcause. Something get crazy during installation. Probably re-installation/repair is needed. I'll post here the results.

Re: Problem with bookmarks in AJAX client - missing OK button

gainkarthi — Mon, 03 Aug 2015 20:10:10 GMT

Try deleting the .shared file and see if that works now.