topic Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec in QlikView

Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRecords

gainkarthi — Mon, 26 Jan 2026 18:19:17 GMT

Tasks are getting failed with the error

System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRecords

But Admin account does have access to all the folders.

Any Idea ?

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

jochem_zw — Tue, 21 Jul 2015 21:41:41 GMT

‌admin account is the same as QV service account?

try to run as the service account and check the permissions.

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Tue, 21 Jul 2015 21:47:00 GMT

Hi Joch,

Service account is part of Admin also.

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

jochem_zw — Tue, 21 Jul 2015 21:50:56 GMT

‌put logging on in the document properties

reload document in client with the service account

look in the log and you Will find the error

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Tue, 21 Jul 2015 21:56:52 GMT

This is task error. Publisher task it self not getting triggered.

Not specific to the document.

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

jochem_zw — Tue, 21 Jul 2015 22:00:21 GMT

‌maybe this link can help

Jobs are not working since SR9

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Tue, 21 Jul 2015 22:03:02 GMT

I tried that as well, but no luck

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

jochem_zw — Tue, 21 Jul 2015 22:08:46 GMT

Did you try to recreate a task?

or try to create a new task to see what happens?

what SR are you on?

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Wed, 22 Jul 2015 13:15:27 GMT

I tried that already. We are in 11.2 SR5

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

Bill_Britt — Fri, 24 Jul 2015 19:21:39 GMT

Hi,

Being you are not posting all the log, it is hard to tell the flow of the error. How many engines are trying to run?

Bill

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Fri, 24 Jul 2015 19:24:14 GMT

Hi Bill,

There are 15 engines for Distribution.

Regards,

Karthik

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

Bill_Britt — Fri, 24 Jul 2015 19:27:08 GMT

Hi,

That is what I figure, the error points to the desktop heap needing to be increased?

In Version 11 Release Notes, we say Support can provide the information on how to run more engines than 9.

Version 10 Release Notes

Due to a limitation associated with using Microsoft’s COM objects we recommend that you limit the number of QlikView Engines (QlikView Enterprise Management Console>> Setup>> Distribution Services>> Advanced tab) to a maximum of 9 or the number of processor cores available on the host server, whichever is lower.

Version 11 Release Notes

Due to a limitation associated with using Microsoft’s COM objects we recommend that you limit the number of QlikView Engines (QlikView Management Console>> System>> Setup>> Distribution Services>> Advanced tab) to a maximum of 9 or the number of processor cores available on the host server -1, whichever is lower.

If you have more than 9 processor cores, and wish to run more Engines, contact Support for information regarding a registry change to the Desktop Memory Heap settings on the server.

Resolution

Note: Please backup your registry before you make any changes.

Desktop memory Heap Registry change:

Change the registry setting:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows

Change the desktop heap setting in the registry to '1024,20480,2048'

%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows
SharedSection=1024,20480,2048 Windows=On SubSystemType=Windows
ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3
ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off
MaxRequestThreads=16

Default is 1024,3072,512 in x86 or 1024,20480,768 in x64

http://blogs.msdn.com/ntdebugging/archive/2007/01/04/desktop-heap-overview.aspx

Bill

Re: Tasks are getting failed with the error System.Exception: Access denied. at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntryList(String logPath, Int32 maxRecords) at SolutionGlobal.Logging.QTLog.GetTaskLogFileEntries(String logPath, Int32 maxRec

gainkarthi — Tue, 28 Jul 2015 17:12:48 GMT

Thanks Bill.

I get some helpful information here. Let me dig deeper and decide on the action.

Thank you.