topic Re: Windows 2008 Server R2 install problem in QlikView

Windows 2008 Server R2 install problem

Mon, 26 Jan 2026 18:19:17 GMT

A few days'm trying to install Qlikview Server on Windows 2008 R2 without success.

I'm using:

A clean installation of Windows Server 2008 R2;

All Windows Updates;

Dotnet Framework 4.5;

I install Qlikview Server 11 and all services start up, but in the service management console appears qvs down.

The user is running Qlikview Administrators group;
The firewall is turned off;
I tried using localhost and the number of ip;

Already tested versions 10 and 9.

Nothing solved the problem.

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 19:34:09 GMT

Have you entered a valid QlikView license?

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 19:39:32 GMT

Fields to inform the license are disabled because the qvs service is down.

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 19:42:27 GMT

Are services running under an administrator account? Do you get any errors in the events.log file?

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 19:47:16 GMT

There is a user in the domain named Qlikview. This user is part of administrators group of the machine QV01. The services are executed with the user qlikview@domain.

The QlikView Managentment Service reports "Failed to retrieve settings from QlikView Server".

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 19:50:59 GMT

Did you had a QlikView 9 install? make sure you remove registry entries

HKEY_LOCAL_MACHINE\Software\QlikTech\QlikViewServer\Settings 7

Also, stop services and remove folder c:\programdata\qliktech

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 19:53:38 GMT

I tried version 9.
Now I'm trying to install version 10.
The server was formatted all times.

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 19:54:53 GMT

Can you check if you have any log files in

C:\ProgramData\QlikTech\QlikViewServer

Specially the events*.log

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 19:58:45 GMT

In the folder C:\ProgramData\QlikTech\QlikViewServer there is no file *.log. I need to enable logging somewhere?

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 20:00:51 GMT

No, if there is no log there it's probably because QlikView Server can't write to that location.

Can you check the windows event viewer for any errors after you start the service?

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 20:06:02 GMT

In the Event Viewer the errors reported are:

"Failed to retrieve settings from QlikView Server" and "Failed to retrieve document list from the specified QVS"

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 20:06:53 GMT

Get in contact with support or with someone who can look at your environment.

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 20:09:45 GMT

Have I contacted the support of QlikView in Brazil, but no one could solve.

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 20:14:56 GMT

You should ask them to escalate the issue or have a webex to go throught the server settings.

Re: Windows 2008 Server R2 install problem

Tue, 11 Sep 2012 20:22:49 GMT

Already done that and have not solved the problem. Any idea?

Re: Windows 2008 Server R2 install problem

danielrozental — Tue, 11 Sep 2012 20:34:55 GMT

There is something unusual we're missing, might be a local policy or something.

Make sure you add the policy "run as a service" or "run as part of the operating system" in the server policies.

Re: Windows 2008 Server R2 install problem

Wed, 12 Sep 2012 12:39:44 GMT

I formatted the machine, installed. dotnet framework 4.5 and installed the latest version of QlikView Server (11.11282.0).
Do not put the machine in the domain, and started the service as Administrator.
So it was possible to insert the license.
Then, I joined the machine in the domain and ran the services with the user qlikview@domain.

Now everything worked, but I do not know what was causing the problem.

Re: Windows 2008 Server R2 install problem

Bill_Britt — Thu, 13 Sep 2012 18:32:51 GMT

Delton,

Do you have the case number that was assigned to your case with support? If so can you email it to me?

Bill

Re: Windows 2008 Server R2 install problem

Mon, 17 Sep 2012 12:51:31 GMT

I have no number.

I researched a bit more about the problem and discovered that the root problem is the time of my virtual machine. She was wrong, what the DNS did not work properly. I adjusted the server time and everything was fine.