topic Can not lease a license from the server in QlikView

Can not lease a license from the server

Wed, 25 Apr 2012 07:38:08 GMT

I can not lease a license from the server..

Any suggestio, whatz wrong with the server?

Anta

Can not lease a license from the server

SunilChauhan — Wed, 25 Apr 2012 10:19:37 GMT

did you assigned a Cal to that user.

hope this helps

Can not lease a license from the server

Miguel_Angel_Baeyens — Wed, 25 Apr 2012 10:35:12 GMT

Hi,

As Sunil mentions, prior to the lease, you need to assign a license to the user in the form DOMAIN\USERNAME, and check that the Server allows to lease licenses, in the QEMC, System, Setup, Licenses, QlikView Server, on the right side.

Make sure that communication between client and server has inbound and outbound 4747 port allowed so the Server can send the information of the license once this has been assigned.

Hope that helps.

Miguel

Can not lease a license from the server

Thu, 26 Apr 2012 05:35:35 GMT

Hi Miguel,

Yes, I have assigned CAL to that uesr.

How can check client and server has inbound and outbound 4747 port ? I mean in which file?

Br,

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Thu, 26 Apr 2012 07:50:59 GMT

Anta,

Ports 4747 and 4774 should be open in the Windows or any other firewall software, and depending on the type of the network, you may need to open them in some other middle proxies between clients and Server, it's not in any other configuration file since these are the default ports QlikView Server uses to communicate uing the QVP protocol (with clients).

Regards.

Miguel

Can not lease a license from the server

Mon, 07 May 2012 05:16:15 GMT

Hi Miguel,

My question is how can I check that these ports are open or not ?

IF they are open but still I am facing the problem then what will be the reason?

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 09:58:29 GMT

Hi Anta,

You will need to take a look at the Windows Firewall or any other security application your computers might be running, and you will likely need the help from some IT people in that regard.

If ports are open, check from a different computer. Make sure that the QEMC is configured to allow license leasing and that the user is able to get to the server. And of course, that there are available licenses to be leased.

Hope that helps.

Miguel

Can not lease a license from the server

Tue, 08 May 2012 10:27:15 GMT

Hi Miguel,

The issue is change now. I am able to lease a license but it opens QV in 'personal edition'

It should tell me that I am leasing a licese frm xyz server, however it cant

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 10:36:28 GMT

HI Anta,

If QlikView is showing that message it's because it's not actually leasing a license from the Server, or either the license in the Server has expired, so leasing is no longer possible. Go to the QEMC, System, Licenses, QlikView Server, QlikView Server License, and on the LEF part that there is not a line like

ALLOW_LICENSE_LEASE;;NO;

I'd strongly suggest that, after all this time without being able to lease a license, open a support case in support@qlik.com sending as much information as possible regarding your issue, your Server, clients, and so.

Hope that helps.

Miguel

Can not lease a license from the server

Tue, 08 May 2012 10:54:50 GMT

A user can lease license for 90 days, right?

When that lease license is expired after that what we need to do ? LIke in my case, I am able to see my name in the history tab of license but date it is showing as 26.6.2011 so near abt 11 months.

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 11:00:54 GMT

Hi,

A license lease lasts for 30 days, not 90. In the History tab you see when was the last time that user leased a license from the server. When the lease expires, you need to connect to the Server again, using the Desktop client, going to the Start page, Open in Server, set your Server name and user up there and click on "Open >>".

Then the text above saying "QlikView Personal Edition" changes to "You are leasing a license from ServerNAME".

Is the Server license expired? Did you contact Support?

Miguel

Can not lease a license from the server

Tue, 08 May 2012 11:35:54 GMT

Hi Miguel,

No, I have not contact support. But when I checked on the server- QEMC-->System-->Licenses-->Server-->CALs-->History, here I am able to see date as 24.6.2011

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 11:58:01 GMT

Anta,

Again, did you check your server license? QEMC, System, Licenses, QlikView Server, QlikView Server License, the line:

TIMELIMIT;VALUE;;2012-03-31

What value does your QEMC show? Again, that value you are seeing is the last time the Server leased you a license, and that seems to be all right. But if you don't check the Server license we can go no further...

Miguel

Can not lease a license from the server

Tue, 08 May 2012 12:09:05 GMT

I am able to see the following value

PRODUCTLEVEL;10;;2012-10-01

The value I have written is the last access, it will matter right?

Br,

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 12:12:02 GMT

Hi Anta,

Definitely, contact Support since we cannot go any further from here. That date line seems to be all right, and unless your computer has some unlikely system date issue. I'm afraid I cannot be of any help from now on.

Regards.

Miguel

Can not lease a license from the server

Tue, 08 May 2012 12:18:19 GMT

Oh..!!

But again my question is will that last date access matters in

QEMC-->System-->Licenses-->Server-->CALs-->History, here I am able to see date as 24.6.2011

Br,

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 12:27:09 GMT

Anta,

No, it doesn't matter as I mentioned above. That only shows when was the last time you connected to the server and that license was leased to you. That value could be today, one year ago or two years ago, depending on how often do you connect to the server to get a license. And that does not mean anything in special, other than the license you already have assigned (either manually or dinamically) was used for the last time on june 2011.

Is that ok?

Miguel

Can not lease a license from the server

Tue, 08 May 2012 12:31:51 GMT

OK.

But as that date area in QEMC says it is a license lease history so does it mean the user has lease license frm server near abt 10 months ago? And as you said lease license can be use for 30 days. so its bit confusing

Anta

Can not lease a license from the server

Miguel_Angel_Baeyens — Tue, 08 May 2012 12:47:12 GMT

Anta,

It's not confusing at all. You connect today, you get a license leased for 30 days. Ok? That means that you can go offline and still work with QlikView until next June 7, 2012 (that's 30 days). Correct.

But tomorrow, that you are offline at home, May 9, 2012, the Server will show that your last connection was on May 8, 2012. Correct. And next year, when you have not been back to the office and you are still at home offline, if you have not connected that client to the Server, the History tab will still say that your last connection was May 8, 2012. That is correct!

Why is this so confusing? You connected to the server for the last time on June 24, 2011. As it is longer than 30 days (almost eleven months), the lease has expired, which is correct. Where is the problem here?

Were you able to work for longer than 30 days withtout problems? That's strange, but possible. Have you checked again connecting to the Server? Did you checked your issue with Support?

Miguel

Can not lease a license from the server

Tue, 08 May 2012 13:41:11 GMT

I was confused because as you said

Miguel Angel Baeyens wrote:
You connected to the server for the last time on June 24, 2011. As it is longer than 30 days (almost eleven months), the lease has expired, which is correct.

So it doesnt matter if the last lease time is more than 30 days..