topic Re: Problem with Access Point in QlikView https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376896#M140496 <HTML><HEAD></HEAD><BODY><P>Yes, i have tried that twice. Other users can access it without a problem </P></BODY></HTML> Fri, 10 Aug 2012 07:57:04 GMT hopkinsc 2012-08-10T07:57:04Z Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376894#M140494 <HTML><HEAD></HEAD><BODY><P>Hi everyone,</P><P></P><P>One of my clients have the following error message when trying to access the access point.</P><P>Does anyone know hoe to correct it please?</P><P></P><P><IMG __jive_id="19702" class="jive-image-thumbnail jive-image" height="192" onclick="" alt="Capture.JPG" src="https://community.qlik.com/legacyfs/online/19702_Capture.JPG" width="541" /></P><P></P><P></P><P>Thanks</P><P></P><P>Chris</P></BODY></HTML> Fri, 10 Aug 2012 07:54:44 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376894#M140494 hopkinsc 2012-08-10T07:54:44Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376895#M140495 <HTML><HEAD></HEAD><BODY><P>Have you asked them to reboot the services?</P></BODY></HTML> Fri, 10 Aug 2012 07:55:40 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376895#M140495 2012-08-10T07:55:40Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376896#M140496 <HTML><HEAD></HEAD><BODY><P>Yes, i have tried that twice. Other users can access it without a problem </P></BODY></HTML> Fri, 10 Aug 2012 07:57:04 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376896#M140496 hopkinsc 2012-08-10T07:57:04Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376897#M140497 <HTML><HEAD></HEAD><BODY><P>Clear the browsers cache and retry.</P></BODY></HTML> Fri, 10 Aug 2012 08:00:34 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376897#M140497 giakoum 2012-08-10T08:00:34Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376898#M140498 <HTML><HEAD></HEAD><BODY><P>I have just asked him to try that (Via email). I think he workd remotely so i am not sure how long it will take him to try this. </P><P>Would it matter if he's trying to access it remotely?</P><P>I will get back to you when he gets back to me. </P></BODY></HTML> Fri, 10 Aug 2012 08:10:16 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376898#M140498 hopkinsc 2012-08-10T08:10:16Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376899#M140499 <HTML><HEAD></HEAD><BODY><P>Hi. ok, he tried that and it seems to have gone further. Now he can get logged into the access point, but he cant see any documents. </P><P>I have just checked their server and he has been assigned a doc cal for a particular QVW but it doesnt appear. </P><P>Any ideas:?</P></BODY></HTML> Fri, 10 Aug 2012 12:54:22 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376899#M140499 hopkinsc 2012-08-10T12:54:22Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376900#M140500 <HTML><HEAD></HEAD><BODY><P>I have double checked his name and it has been inputted correctly. </P></BODY></HTML> Fri, 10 Aug 2012 12:54:54 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376900#M140500 hopkinsc 2012-08-10T12:54:54Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376901#M140501 <HTML><HEAD></HEAD><BODY><P>Are you sure there is no error while loading the access point page? If not, then this is an access rights matter, you should check in the distribution list that this user is included, as well as in section access within the report itself.</P><P>Hope this helps.</P></BODY></HTML> Fri, 10 Aug 2012 12:58:32 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376901#M140501 giakoum 2012-08-10T12:58:32Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376902#M140502 <HTML><HEAD></HEAD><BODY><P>Hi, what distribution list?</P><P></P><P>There is no section access on the qvw that he needs access to. </P><P></P><P>Thanks</P></BODY></HTML> Fri, 10 Aug 2012 13:00:18 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376902#M140502 hopkinsc 2012-08-10T13:00:18Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376903#M140503 <HTML><HEAD></HEAD><BODY><P>ok, i think i have it. he wasnt part of a group needed to view the contents of the live folder. </P><P></P><P>Thanks for your help. </P></BODY></HTML> Fri, 10 Aug 2012 13:11:21 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376903#M140503 hopkinsc 2012-08-10T13:11:21Z Re: Problem with Access Point https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376904#M140504 <HTML><HEAD></HEAD><BODY><P><IMG __jive_id="19750" class="jive-image-thumbnail jive-image" onclick="" alt="2012-08-10_1634.png" src="https://community.qlik.com/legacyfs/online/19750_2012-08-10_1634.png" width="450" /></P><P>Server distribution list </P><P>Was this user accessing that doc before, or is it a first time attempt?</P></BODY></HTML> Fri, 10 Aug 2012 13:35:02 GMT https://community.qlik.com/t5/QlikView/Problem-with-Access-Point/m-p/376904#M140504 giakoum 2012-08-10T13:35:02Z