topic Re: QlikSense Installation Error in QlikView

QlikSense Installation Error

Jesh19 — Sun, 26 Aug 2018 07:33:34 GMT

Hi All,

I'm getting an error while trying to install QlikSense latest version.

I've followed all the threads on community, but of no luck.

I have even tried to install as admin, even that didn't help me.

Could someone please help me in solving the issue.

I've tried it a lot of times, but it's not working out.

Thanking in Advance.

Regards,

Jesh

Re: QlikSense Installation Error

Gysbert_Wassenaar — Sun, 26 Aug 2018 13:06:28 GMT

Qlik Sense Desktop or Qlik Sense Enterprise?

Re: QlikSense Installation Error

Jesh19 — Mon, 27 Aug 2018 03:05:46 GMT

QlikSense Desktop.

I'm using Windows 7 - 64 bit.

Attached the log file.

Re: QlikSense Installation Error

Gysbert_Wassenaar — Mon, 27 Aug 2018 06:01:54 GMT

Can you post this log as well: C:\Users\Jesh\AppData\Local\Temp\Qlik_Sense_Desktop_June_2017_Patch_3_20180826173215_003_SenseDesktop.log

Re: QlikSense Installation Error

Jesh19 — Tue, 28 Aug 2018 16:51:16 GMT

Attaching the other log file.

Re: QlikSense Installation Error

Gysbert_Wassenaar — Wed, 29 Aug 2018 08:05:01 GMT

I see this in your log file:

MSI (s) (30:F0) [08:58:32:525]: Executing op: ActionStart(Name=CA_ConvertToUTF8,,)

MSI (s) (30:F0) [08:58:32:526]: Executing op: CustomActionSchedule(Action=CA_ConvertToUTF8,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="powershell" -NoLogo -NonInteractive -InputFormat None –ExecutionPolicy Unrestricted -Command "if (Test-Path -path 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') {{ (Get-Content 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini') | Set-Content -Encoding UTF8 -Force 'C:\Users\Jesh\AppData\Local\Programs\Qlik\Sense\Engine\Settings.ini'" }})

MSI (s) (30:C4) [08:58:32:528]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF0D6.tmp, Entrypoint: CAQuietExec

MSI (s) (30:40) [08:58:32:528]: Generating random cookie.

MSI (s) (30:40) [08:58:33:037]: Created Custom Action Server with PID 3860 (0xF14).

MSI (s) (30:5C) [08:58:34:822]: Running as a service.

MSI (s) (30:5C) [08:58:34:823]: Hello, I'm your 32bit Impersonated custom action server.

CAQuietExec: Error 0x80070002: Command failed to execute.

CAQuietExec: Error 0x80070002: QuietExec Failed

CAQuietExec: Error 0x80070002: Failed in ExecCommon method

CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (30:F0) [08:58:35:130]: User policy value 'DisableRollback' is 0

MSI (s) (30:F0) [08:58:35:131]: Machine policy value 'DisableRollback' is 0

Action ended 8:58:35: InstallFinalize. Return value 3.

and

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 1708

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2205 2: 3: Error

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2205 2: 3: Error

MSI (s) (30:F0) [09:00:13:366]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (30:F0) [09:00:13:366]: Product: Qlik Sense Desktop -- Installation failed.

I've found an article in the knowledgebase that says the issue could be incorrectly set up performance counters. You can try to fix that by executing these commands as administrator:

LODCTR /S:lodctr_backup_20180829.ini

LODCTR /R

Re: QlikSense Installation Error

Jesh19 — Wed, 29 Aug 2018 10:38:45 GMT

Hi Gysbert,

I have executed the below commands as administrator. Even though I'm getting the error in installing QS.

Attached the logfiles.

Re: QlikSense Installation Error

Gysbert_Wassenaar — Wed, 29 Aug 2018 12:06:42 GMT

I see the same error in the log files. Perhaps powershell wasn't allowed to execute. Did you run the installer as administrator? Is there any anti-virus software blocking things?

Re: QlikSense Installation Error

BalaBhaskar_Qlik — Wed, 29 Aug 2018 13:34:30 GMT

Check this for, different issues occur while installation:

https://help.qlik.com/en-US/sense/September2017/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Troubleshooti…

Re: QlikSense Installation Error

Jesh19 — Wed, 29 Aug 2018 18:00:52 GMT

I don't understand about powershell.

In order to ensure that my installation file is not included in scan, i've totally uninstalled antivirus from my machine for short time and then tried to install QS as admin. But, still i'm getting the same issue.

Earlier, i had never got such issue, recently when i tried to upgrade it from Jun 2017 to the latest version, then the problem started.

I'm trying all the possible scenarios, i'm not understanding what the exact issue is.

I've tried installing it in another machine as well, I see the same issue over there as well.

Is this a problem for everyone while upgrading to the latest version or only am i the only who's facing such issue.:(

Anyways, if there is any other possible way that you can help me, please do the needful.

Attaching the powershell info

Re: QlikSense Installation Error

Jesh19 — Wed, 29 Aug 2018 18:21:42 GMT

Sorry, this doesn't help.

Re: QlikSense Installation Error

Jesh19 — Wed, 29 Aug 2018 19:35:01 GMT

After a lot of search, i found the below info and tried it. It really worked awesome for me.

try installing this package http://download.microsoft.com/download/C/F/F/CFF3A0B8-99D4-41A2-AE1A-496C08BEB904/WebPlatformInstaller_amd64_en-US.msi and then install qliksense, it worked for me.

Thanks for everyone who helped me in solving the issue.

Regards,

Jesh

Re: QlikSense Installation Error

nilesh007 — Tue, 26 Apr 2022 07:25:06 GMT

Hi Gysbert,

I am also facing the same issue,

antivirus and firewall is disabled then also I am facing the same issue.

PowerShell version is also more than 5++

Re: QlikSense Installation Error

suryaa30 — Fri, 24 Jun 2022 16:05:46 GMT

HI i have same issue , can someone help ? attached log file

Re: QlikSense Installation Error

suryaa30 — Fri, 24 Jun 2022 16:07:07 GMT

this link is not working , do you have a latest link ?