topic Re: AJAX Scrolling Issues in Chrome & I.E. in QlikView

AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 15:45:55 GMT

We just ran into this issue where we can't vertical scroll with List Boxes and other objects (horizontal scrolling seems fine) in any of our apps. We haven't upgraded our server recently so believe it's caused by client side updates. All clients use AJAX clients with QlikView server version 11.20.12018.0 (11.2 SR3). The browsers that do NOT work for us include:

Chrome - Version 31.0.1650.63 m (on Windows 7 and Windows 8.1)
Internet Explorer 11 - version 11.0.9600.16476 (on Windows 7 and Windows 8.1)

There is a similar thread, but it relates to Access Point scrolling and points out that Chrome does work, so it may be different? http://community.qlik.com/thread/103215

We have found that by switching I.E. 11 into I.E. 10 compatibility mode (F12 Developer Tools), we can get I.E. 11 to function. Unfortunately we haven't been able to find a workaround for Chrome. Any ideas or help would be great. We can't control the client machine release levels for all users so can't force a client downgrade. Do we really have to go to 11.2 SR 5 on the server to fix this?

Re: AJAX Scrolling Issues in Chrome & I.E.

jfkinspari — Mon, 06 Jan 2014 15:50:09 GMT

To fix the issue with IE11 you need to update the server to 11.2 SR5.

Don't know about chrome.

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 16:02:47 GMT

Hi Dave,

As Jens said, IE 11 it´s not supported on your version, u must upgrade to SR5 or downgrade your browser.

Cheers

Nelson Villarreal

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 16:23:58 GMT

I was afraid of that. I'm actually most concerned with Chrome because there's no workaround we can identify. Will 11.2 SR5 fix the Chrome clients too?

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 16:27:19 GMT

Hi Dave,

Download the Release Notes, a whole lot of bugs were corrected, chek the list.

Cheers

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 17:41:32 GMT

Thanks Nelson - Unfortunately, the bug list doesn't mention this Chrome issue.

Can anyone else confirm they are seeing this issue at all or if they're having issues with Chrome on 11.5?

Re: AJAX Scrolling Issues in Chrome & I.E.

Clever_Anjos — Mon, 06 Jan 2014 17:47:37 GMT

We´re using 11.20 SR5 and Chrome scrolls smoothly

Re: AJAX Scrolling Issues in Chrome & I.E.

fkeuroglian — Mon, 06 Jan 2014 18:06:35 GMT

Hi,

Try to use IExplorer always and download the IEPlugin to have a better visulization

Fernando

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 06 Jan 2014 18:14:49 GMT

Thanks, but we can't control the clients that tightly so IE plugin is not an option.

Re: AJAX Scrolling Issues in Chrome & I.E.

Anonymous — Mon, 03 Mar 2014 07:26:14 GMT

The scrolling issue with Google Chrome does still exist. Even if you've updated to QlikView Server 11.2. sr5.

Re: AJAX Scrolling Issues in Chrome & I.E.

Mon, 21 Apr 2014 22:52:14 GMT

I can confirm that some of our users are still experiencing this issue in Chrome, running Windows 8.1.

We have our applications on 11.2 SR5.

Re: AJAX Scrolling Issues in Chrome & I.E.

Chris_Rice — Mon, 21 Apr 2014 23:18:06 GMT

11.2 SR 5 Supports up to Google Chrome 30, and Windows 8. When 11.2 SR 6 is released, it will support up to Google Chrome 32 and Windows 8.1. With that being said it sounds like your issues are due to QV not supporting the particular browser or OS version you are on.

Re: AJAX Scrolling Issues in Chrome & I.E.

djsampat — Fri, 12 Sep 2014 04:08:40 GMT

Upgrade to the latest service pack. If not, view post linked below, may help.

http://community.qlik.com/blogs/supportupdates/2014/05/20/qlikview-1120-service-release-6-update-1-released

Re: AJAX Scrolling Issues in Chrome & I.E.

djsampat — Fri, 12 Sep 2014 04:10:39 GMT

Latest Update

http://community.qlik.com/blogs/supportupdates/2014/09/09/qlikview-1120-service-release-8-is-now-available