topic Re: License Lease in QlikView

License Lease

Tue, 07 Jan 2014 08:32:25 GMT

We have two servers:

test server
production server

The problem is, when a colleague opens a QlikView Desktop installed in test server, she can only work with personal edition ie she cannot retrieve a license from production server.
What is even more stranger is that I can retrieve the license from the production server when I open QliKView Desktop on test server.
Can anybody please provide some reasonable explanation for this behaviour and suggest the plan how can I resolve this issue?

Thanks!

Re: License Lease

Anonymous — Tue, 07 Jan 2014 09:22:04 GMT

Dragan

One AD User with a Named CAL can only be licenced on 2 machines at a time.

You only have 2 servers so you should be ok, but is your colleague also using Qlikview on another machine like a laptop or PC ?

In QMC you can check ::

System
Licences
QlikView Server
Client Access Licences (CALs)
History

Best Regards, Bill

Re: License Lease

Tue, 07 Jan 2014 09:25:03 GMT

Hi Dragan,

To lease the license, He/She should need to have named user assigned the QMC(Qlikview Managment Console) then only they can lease. First assign a Named CAL to her and then ask her to Lease.

Re: License Lease

Tue, 07 Jan 2014 09:32:29 GMT

Hi Dragan

Have you try this

qvp://userid@prodserverIP

Re: License Lease

Tue, 07 Jan 2014 10:17:04 GMT

The colleague usually develops with NamedCAL locally on her laptop, but when the application sometimes requires large resources, she swithces to Test Server. Therefore, from that point it should be ok, since she is developing exactly on two different physical machines.

I did check all the items you listed in QMC. Locally is can develop application (a license is assigned to her user). However when she wants to develop on test server, and when she opens QV DEVELOPER tool, a message about personal edition usage is displayed. Furthermore, she cannot retrieve her current license from production server so that she can continue developing on test server.

Do you maybe have some explanation or suggestion?

Many thanks!

Re: License Lease

Anonymous — Tue, 07 Jan 2014 10:23:38 GMT

Dragan

Can you share a screenshot of the QMC CAL History screen ?

Best Regards, Bill

Re: License Lease

Tue, 07 Jan 2014 10:25:33 GMT

Hi Santhosh,

she can retrieve a license from her laptop and develop locally. However, the problem arises when she wants to develop on test server (applications that require large resources). When she opens QV developer on test server, she gets the message that she is working with personal edition. Retrieving the same license is not functioning. Also she cannot log in with her user on test server - even then she gets the message about personal edition usage.
Do you maybe have some other idea?

Thanks
D.

Re: License Lease

Tue, 07 Jan 2014 10:26:29 GMT

Hi Nirmal,

we tried it. She still gets the message about personal editio usage.
Any other idea maybe?

Thanks!

Re: License Lease

Tue, 07 Jan 2014 10:27:27 GMT

Ok. In test server also ask her to lease the license from Production server one more time and then try.

Re: License Lease

Tue, 07 Jan 2014 10:42:06 GMT

The "QMC CAL History" screen has only one entry, and that entry is from 2014 year. I am also surprised, why other entries are not available. This entry is from a user that does not belog to a colleague. I can send it, but would that help?
It really is a strange case, since before she was able to develop locally as well as on test server...

Re: License Lease

Anonymous — Tue, 07 Jan 2014 10:48:19 GMT

Dragan

That is weird, so does that mean that you can lease a licence ok, but nothing about your licence lease shows in the QMC CAL History screen? If so then this is not as it should be.

What is on the QMC Assigned CALs screen, as in when does it say you & your colleague last used the licence and does that tally to what you would expect ?

Best Regards, Bill

Re: License Lease

Tue, 07 Jan 2014 14:35:00 GMT

Thanks for your feedback Bill.
On "QMC Assigned CALs" screen says that the colleague retrieved the license on December 23rd 2013. She did that from her laptop.
And now when she uses QV Developer on Test Server, she is getting the "Personal Edition" message.

Regards,

Re: License Lease

Anonymous — Tue, 07 Jan 2014 14:48:13 GMT

Dragan

Could be worthwhile you putting this past QlikTech Support.

Best Regards, Bill

Re: License Lease

Tue, 07 Jan 2014 14:58:36 GMT

I am not sure i understood you correctly.
What should I do? Contact QlikTech Support? If yes, how can I reach them?

Thanks!

Re: License Lease

Anonymous — Tue, 07 Jan 2014 15:05:11 GMT

Dragan

I presume you purchased QlikView that included support and that you have an Account Manager who should be able to help you with the details needed to contact QlikTech Support.

Someone at your end must know who your Account Manager is.

Best Regards, Bill

Re: License Lease

Tue, 07 Jan 2014 15:10:30 GMT

Yes, you are right.
I will ask around.

Thanks

Re: License Lease

Tue, 06 May 2014 09:09:33 GMT

I am facing the same issue , Please let me know how the problem is resolved?.

Did you contacted the Qlikview Support and what solution they provided?.

Re: License Lease

sudeepkm — Tue, 06 May 2014 09:34:46 GMT

When your colleague login to the Test Server does she use the Test Server functional ID or her own ID?

Can you add her Domain\ID again in QMC and provide her a Named User License. (QMC > System > Licenses > CALs > Assigned CALs)

Are you using your ID while login into Test Server or the functional ID of the server? Since you are able to access and your colleague is not so it may be user ID specific issue and not any firewall issue.

Re: License Lease

Tue, 06 May 2014 09:59:12 GMT

User is using his own ID and he is already added (QMC > System > Licenses > CALs > Assigned CALs).

I am using myid when login to the server. Please find the below screenshot error when try open any document on test server.

Re: License Lease

sudeepkm — Tue, 06 May 2014 10:25:00 GMT

I just tried doing the same from our Test Server. Using my ID to lease license from Prod Server and I'm able to do it.

Can you please few more things?

Please check if you have enough Named User CALs. You can check the available CALs in QMC

Do you have Dynamic CAL Assignment enabled?