topic Re: Access Point - Opening Application Issue in QlikView

Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 06:31:51 GMT

Hi Community

I am facing an issue while Opening the Application.

Kindly see the Attachment for the issue.

How to resolve this issue????

Regards

Aviral Nag

Re: Access Point - Opening Application Issue

alexandros17 — Tue, 10 Jun 2014 06:44:10 GMT

I think there is lack of licence ...

Re: Access Point - Opening Application Issue

korsikov — Tue, 10 Jun 2014 06:54:42 GMT

need more info.

Server version?

Web server or IIS? all service run in single machine?

Re: Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 07:31:54 GMT

Thanks Alexander for the reply.

Server Version : 11.20 SR6 for Server 2012 QlikViewServer_Win2012andUp

IIS

All Services Run on a Single Machine.

Re: Access Point - Opening Application Issue

ashfaq_haseeb — Tue, 10 Jun 2014 07:41:23 GMT

Hi NAG.

try by turning off firewall.

make sure you don't have any antivirus running.

and try by visiting Qemc web-server and unchecked always tunnel option as shown in the image attached.

Hope it helped.

Regards

ASHFAQ

Re: Re: Access Point - Opening Application Issue

korsikov — Tue, 10 Jun 2014 07:47:10 GMT

And you set it up or everything worked previously and now broke?

make sure your server/desktop and qv plugin versions are same.

Try open the qvp:// link

maybe doc in attach can help you.

Re: Re: Re: Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 07:59:32 GMT

The problem has started for some users after I have made Default Preferred Client to IE Plugin and Installing IE Plugin on my Machine.

I am sure that my IE Plugin is different as I have checked it.

How to download IE Plugin. Give me some information regarding this.

I just have used the link. I thought that IE Plugin comes along with Server Download. Is there anything else I need to do.

Since, I was able to download IE Plugin easily, I thought there is no other Downloads I need to do.

See the Attachments.

Re: Access Point - Opening Application Issue

ashfaq_haseeb — Tue, 10 Jun 2014 08:08:33 GMT

Hi,

you have to download plugin from server itself.

IE Plugin Download Link.png is the correct way to download plugin from.

If you have other plugin installed other then this, remove that and use this instead.

also try my solutions suggested.

Regards

ASHFAQ

Re: Re: Access Point - Opening Application Issue

korsikov — Tue, 10 Jun 2014 08:18:26 GMT

if you use SR6 then version is 11.20 SR6 12347 and 11.20 SR6 12354 (updated)

and you use the version of the plugin from 11.20 SR2 11922.

Update IE plugin as advised ASHFAQ

Re: Access Point - Opening Application Issue

amit_saini — Tue, 10 Jun 2014 08:21:34 GMT

Hi Nag,

100% sure issue with License issue. Manage assigned Cals users delete old users.

Thanks,
AS

Re: Access Point - Opening Application Issue

tresB — Tue, 10 Jun 2014 08:40:10 GMT

Sometimes, it could be caused by plugin settings change in the server. Before clicking on the application choose a plugin to open with(Details->full browser version/ internet explorer plugin). Try both options.

Re: Re: Re: Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 08:43:49 GMT

Hi Ashfaq & Alexander

How to check IE Plugin Version.

Re: Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 08:49:00 GMT

Hi Tresesco Sir

I have set the Default preferred Client as IE Plugin.

Re: Access Point - Opening Application Issue

ashfaq_haseeb — Tue, 10 Jun 2014 09:01:37 GMT

Hi,

you will find plugin info in below path

C:\Users\Your user\AppData\Local\Temp\QlikViewPlugin.wil

Open this file with notepad and search for ComponentVersion

Regards

ASHFAQ

Re: Re: Access Point - Opening Application Issue

korsikov — Tue, 10 Jun 2014 09:08:14 GMT

or as in the picture in control panel - programm and features QV Plugin Download.png

Re: Access Point - Opening Application Issue

aveeeeeee7en — Tue, 10 Jun 2014 09:24:08 GMT

I have checked on the mentioned path, Qlikview Plugin.wil is not coming there.

Only 2 Qlikview files I have found there:

1) Qlikview

2) QlikViewServer_Win2012andUp.wil

Re: Access Point - Opening Application Issue

ashfaq_haseeb — Tue, 10 Jun 2014 09:27:07 GMT

Hi nag open file 2 and and search for ComponentVersion, to get qlikview plugin version.

Is your QlikView server hosted on win2012?

Regards

ASHFAQ

Re: Access Point - Opening Application Issue

patricio — Tue, 10 Jun 2014 18:58:14 GMT

We faced this problem in all our remote locations. It was solved by our helpdesk team just by adding an entry on the domain DNS server that associates the ip address to the server name. This solution was applied in each remote location and solved the problem immediately.

It was like the remote location was not able to recognize the server name to run the IE Plugin.

IPaddress Servername

Example:

xx.xx.xx.xx MyPRODServerName