Help with SLA 2

bruno_martins_l — Mon, 22 Sep 2014 21:38:10 GMT

Hello,

I have a problem with a calcul of my SLA for resolution of tickets.

I have used the solution proposed by msolomov in the post :

http://community.qlik.com/message/450921#450921

But the calcul of the SLA don't work, I have a difference of 2 hours.

My Work time start at 09:00 and finish at 18h00. I think, it's a problem with the Work Time Start because in the post of Michael Solomovich, it's work with Work Time Start at 08:00.

If we check the SLA for KEY_TICKET SKIPPER_TMA-10, we see 18:17:00 instead of 16:17:00. I think it's because, the code count 1 our per day more. (Difference between Work Start Time 08:00 and 09:00).

Can you help me please to change this code to have the good result please ?

Kind regards,

Bruno

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Help with SLA 2