topic Qlikview server off duty in QlikView

Qlikview server off duty

Mon, 06 Jul 2009 03:44:00 GMT

Hi,

I've recently installed version 9. It's a first time install and there are no previous editions on this PC. I cannot get the Qlikview server online, it always says Off duty. I've tried stopping and restarting the services. Any ideas anyone? I'd really like to use this software in conjunction with the training courses but it's proving somewhat difficult to even get it going.

Cheers,

Amanda

Qlikview server off duty

Mon, 06 Jul 2009 06:23:35 GMT

Hi Amanda,

If possible, could you please provide some additional information:

Do either the QlikView Management Console or QlikView Enterprise Management Console show the QlikView server as being active?
Are there any errors in the System Event Log?
Do you have multiple versions of the .Net framework installed on the machine?
Which web service are you using IIS or QlikView?

Regards,

Rod

Qlikview server off duty

Tue, 21 Jul 2009 20:55:18 GMT

If you can get the Qlikview Management Console open, check the licenses tab. Qlikview server must have a license in order to run. If no licenses are registered, the Qlikview server will remain Off Duty.

I'm not sure how to do this without being able to see the Management Console, but I had the same problem when I installed Qlikview Server 9. All the services would be seen as running except the Qlikview server which would always be Off-Duty regardless of how many times i restarted the service.

Hope this helps.

Qlikview server off duty

Tue, 11 Aug 2009 01:20:10 GMT

Hello,

I am having the same issue as Amanda. In the QMC the QVS shows as 'Off Duty.' I am running version 9.0 and have a full license installed. I tried other items with this error but had no luck. In regards to your questions Rod:

The Qlikview server shows as being 'Off-Duty'
There do not appear to be any errors in the log
I am running 1.1 and 2.0 .NET framework on the machine
I am using Qlikview Web Service.

Any help would be appreciated.

Thanks,

Denise

Qlikview server off duty

Tue, 11 Aug 2009 05:31:18 GMT

Hi Denise,

Just to confirm the licence settings, if you open the QV QMC and select the Licences tab do you have a serial number in the QlikView Server Licence information section?

If yes, can you also confirm you have some content (should be 5 lines of text) in the LEF box? If not then can you make sure you have entered the correct serial number and control and then click the Apply button.

If this still doesn't work then you may have something blocking you connection when you attempt to validate your licence serial number.

Rod

Qlikview server off duty

Tue, 11 Aug 2009 20:36:54 GMT

Thank you for the reply Rod. Yes, I have a valid license that fills out about 5 lines of code in the LEF box. Also when I apply the license I receive a success message. I have added another admin user - stopped services - and restarted with the new QV Admin login - to no avail either. Not sure what else could be stopping the connection. I will do some more research and hopefully find a resolution.

Thanks Rod -

Denise

Qlikview server off duty

Wed, 12 Aug 2009 04:10:20 GMT

do the services show up as running in the .\Administrator account or another account?

-yiling

Qlikview server off duty

Thu, 13 Aug 2009 01:04:22 GMT

Yiling,

Thanks for the reply. The services do show as running. I restarted them just to verify a working connection. I even set up another admin account (as some earlier thread suggested) with no luck. I am working from a VM, but not sure what difference that would make.

Thanks,

Denise

Qlikview server off duty

Thu, 13 Aug 2009 01:48:07 GMT

i am running QVS 9 and Publisher on an VM so that should not be the problem. the services must be running under a local system account, not just simply running for everything to work.

in my vm, all the Qlikview services are running as the .\Administrator account. you can see what account all your services are running as in the Log On As.. column. So far, the the .\Administrator account is the only account that has not given me any problems. I set this during Qlikview Installation when it asked for logon information.

When i had your problem, i uninstalled and reinstalled Qlikview and made sure i set the machine's administrator account to be used by Qlikview and i never had any problems since then.

if everything else you try fails, you may want to try this, although I've heard all sorts of different reasons why services that are running according to windows continue to show up as disconnected when you open up the management console.

hope this helps

-yiling

Qlikview server off duty

Fri, 14 Aug 2009 02:59:27 GMT

Thanks Yiling. This helps a lot~

-Denise

Qlikview server off duty

Thu, 24 Sep 2009 22:43:37 GMT

I am experiencing this problem as well - in my case I have cleaned off an 8.5 install, installed Qlikview 9 and then the Qlikview Server service would not start. I got it to start by placing the LEF file in the application data/Qliktech folder, but it now shows as Off Duty with no license shown in the management console. When I entered the license details in there the server stopped and then would not restart, with no messages in the log files.

The server has access to the internet via a proxy, does it need to have direct internet access in order to be able to validate the license?

Qlikview server off duty

Mon, 05 Jul 2010 14:31:21 GMT

Have a closer look on this entry

http://community.qlik.com/forums/p/18335/71588.aspx#71588

I guess it will help. I had the same "problem" because of the fact that there was still an old server (8.5) up and running, using the license key.

Re: Qlikview server off duty

klausskalts — Wed, 02 Jan 2013 20:43:59 GMT

I had the problem when some user-rights was changed for the user running the services. This is what I did:

Get the user right on the services
Start the services under the new user-credentials
Install (repair) the QlikView Server again
Restart all the services

and that worked .......

Re: Qlikview server off duty

Wed, 29 May 2013 10:52:26 GMT

Hei,

I had the same problem and was not sure of what was going on. I tried to uninstall and reinstall QV many times but I always had the same Off Duty error.

The Answer was actually as easy as this: If you have the Lef lisence file two times you will get this error. You have to remove the file from all the servers but not from the server where you run your Server service. You find Lef file under C:\ProgramData\QlikTech\. You have to restart the services to get effect.

Best regards

Adel Hamza